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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Digital Marketing Foundations: Analyze & Apply Strategies

    Skills you'll gain: Campaign Management, Target Market, Marketing, Marketing Strategies, Consumer Behaviour, Marketing Planning, Integrated Marketing Communications, Strategic Marketing, Digital Marketing, Advertising Campaigns, Target Audience, Marketing Effectiveness, Digital Advertising, Online Advertising, Market Research, Customer Analysis, Marketing Communications, Marketing Psychology, Marketing Analytics, Communication Strategies

    4.9
    Rating, 4.9 out of 5 stars
    ·
    27 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    Emory University

    Mastering Business Essentials: Marketing

    Skills you'll gain: Marketing, Marketing Communications, Target Market

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    Introduction to Chip Design with Open-Source EDA Tools

    Skills you'll gain: Hardware Design, Application Specific Integrated Circuits, Electronics Engineering, Engineering Design Process, Electronic Hardware, Electronics, Design, Technical Design, Semiconductors, Computer-Aided Design, Electrical and Computer Engineering, Electronic Systems, Electronic Components, Verification And Validation, Simulation and Simulation Software, Open Source Technology, Schematic Diagrams

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Mastering Advanced Pivot Tables in Excel

    Skills you'll gain: Pivot Tables And Charts, Microsoft Excel, Dashboard, Data Presentation, Business Reporting, Interactive Data Visualization, Data Visualization Software, Excel Formulas, Data Import/Export, Data Cleansing, Data Transformation, Data Analysis, Timelines

    4.8
    Rating, 4.8 out of 5 stars
    ·
    16 reviews

    Intermediate · Course · 3 - 6 Months

  • Status: Free
    Free
    C

    Coursera

    GenAI Chatbots: Create and Deploy OpenAI-Powered Chatbots

    Skills you'll gain: Retrieval-Augmented Generation, OpenAI API, LLM Application, Prompt Engineering, Model Deployment, Back-End Web Development, Restful API, Application Programming Interface (API), Web Development, User Interface (UI)

    4.2
    Rating, 4.2 out of 5 stars
    ·
    13 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    E

    Edureka

    Programming with Golang

    Skills you'll gain: Development Environment, Web Development, Computer Programming, Program Development, Other Programming Languages, Software Development Tools

    2.7
    Rating, 2.7 out of 5 stars
    ·
    24 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    What Are Service-Level Agreements (SLAs)?

    Skills you'll gain: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Business Relationship Management, Expectation Management, Performance Measurement, Cloud Services, Contract Negotiation, Key Performance Indicators (KPIs), Cloud Storage, Case Studies

    3.9
    Rating, 3.9 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    N

    Northeastern University

    Agile Dev Practices: SDLC & Project Management

    Skills you'll gain: Software Development Life Cycle, Agile Software Development, Agile Methodology, Requirements Analysis, Agile Project Management, Software Development Methodologies, Application Lifecycle Management, Interpersonal Communications, Scrum (Software Development), Sprint Retrospectives, User Story, Waterfall Methodology, Sprint Planning, Quality Management, Project Management, Cross-Functional Collaboration, Continuous Improvement Process

    4.8
    Rating, 4.8 out of 5 stars
    ·
    19 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Houston

    Value-Based Care: Organizational Competencies

    Skills you'll gain: Value-Based Care, Organizational Change, Care Coordination, Health Care Administration, Business Transformation, Organizational Effectiveness, Organizational Structure, Governance, Health Informatics, Expense Management, Performance Measurement, Financial Modeling

    4.8
    Rating, 4.8 out of 5 stars
    ·
    21 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Master Accounting Fundamentals: Analyze, Interpret & Apply

    Skills you'll gain: Cash Flows, Income Statement, Financial Analysis, Financial Accounting, Revenue Recognition, Generally Accepted Accounting Principles (GAAP), Revenue Management, Accrual Accounting, Finance

    4.5
    Rating, 4.5 out of 5 stars
    ·
    29 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Apache Kafka Series - Learn Apache Kafka for Beginners v3

    Skills you'll gain: Apache Kafka, Command-Line Interface, Apache, Data Pipelines, Java, Enterprise Application Management, Real Time Data, Distributed Computing, Performance Tuning

    4.5
    Rating, 4.5 out of 5 stars
    ·
    11 reviews

    Intermediate · Course · 3 - 6 Months

  • Status: Preview
    Preview
    U

    Universidad de Palermo

    Estrategia y Planificación de Marketing

    Skills you'll gain: Target Market, Marketing Management, Branding, Strategic Marketing, Marketing Strategies, Marketing, Marketing Communications, Brand Strategy, Marketing Strategy and Techniques, Market Research, Communication Strategies, Business Strategy, Competitive Analysis, Market Dynamics, Consumer Behaviour, Value Propositions

    4.8
    Rating, 4.8 out of 5 stars
    ·
    52 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Digital Marketing Foundations: Analyze & Apply Strategies: EDUCBA
  • Mastering Business Essentials: Marketing: Emory University
  • Introduction to Chip Design with Open-Source EDA Tools: Coursera
  • Mastering Advanced Pivot Tables in Excel: Packt
  • GenAI Chatbots: Create and Deploy OpenAI-Powered Chatbots: Coursera
  • Programming with Golang: Edureka
  • What Are Service-Level Agreements (SLAs)?: Coursera
  • Agile Dev Practices: SDLC & Project Management: Northeastern University
  • Value-Based Care: Organizational Competencies: University of Houston
  • Master Accounting Fundamentals: Analyze, Interpret & Apply: EDUCBA

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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