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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    P

    Packt

    Selenium Automation and Testing Frameworks

    Skills you'll gain: Selenium (Software), Test Automation, Software Testing, Test Script Development, Test Data, Test Tools, Browser Compatibility, Test Case, Java, Automation, Cascading Style Sheets (CSS), Debugging

    4.4
    Rating, 4.4 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    N

    Northeastern University

    Engaging in Strategic Management in Healthcare Organizations

    Skills you'll gain: Strategic Decision-Making, Strategic Leadership, Organizational Strategy, Corporate Strategy, Business Strategy, Organizational Structure, Performance Management, Health Care Administration, Business Management, Strategic Partnership, Leadership, Mergers & Acquisitions, Analysis, Competitive Analysis, New Business Development, Market Analysis, Operational Efficiency

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Encouraging Student Growth with Teach Your Monster to Read

    Skills you'll gain: Literacy, Education Software and Technology

    4.8
    Rating, 4.8 out of 5 stars
    ·
    57 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Create Mapping Data Flows in Azure Data Factory

    Skills you'll gain: Microsoft Azure, Data Transformation, Data Pipelines, Data Flow Diagrams (DFDs), Extract, Transform, Load, Dataflow, Data Storage Technologies, Data Integration, Data Storage

    4.8
    Rating, 4.8 out of 5 stars
    ·
    8 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    H

    HubSpot Academy

    مندوب مبيعات HubSpot

    Skills you'll gain: Sales Presentation, Sales Enablement, Sales Management, Lead Generation, HubSpot CRM, Data Visualization, Persona Development, Sales Training, Technical Sales, Sales Strategy, Sales Pipelines, Sales Process, Customer Relationship Building, Sales Development, Target Audience, Data-Driven Decision-Making, Sales, Prospecting and Qualification, Customer Relationship Management (CRM) Software, Dashboard

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free
    Free
    G

    Goldman Sachs

    Fundamentos de las Operaciones con Goldman Sachs 10,000 Women

    Skills you'll gain: Process Mapping, Business Process, Operational Efficiency, Business Process Improvement, Process Optimization, Customer experience improvement, Operational Analysis, Technology Strategies, Competitive Analysis, Business Strategy

    4.8
    Rating, 4.8 out of 5 stars
    ·
    56 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Pontificia Universidad Católica del Perú

    Fundamentos de la Ingeniería de Requisitos

    Skills you'll gain: User Story, Functional Requirement, Requirements Analysis, User Requirements Documents, System Requirements, Software Documentation, Technical Communication

    5
    Rating, 5 out of 5 stars
    ·
    22 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    B

    Board Infinity

    Master Data Transformation at Scale with Power BI Desktop

    Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Interactive Data Visualization, Data Storytelling, Dashboard, Data Visualization Software, Business Intelligence, Data Security, Data Integration, Data Transformation, Data Management, Data Modeling, Data Cleansing, Software Installation

    2.8
    Rating, 2.8 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Connected Leadership: Building Collaborative Teams

    Skills you'll gain: Team Building, Management Training And Development, Teamwork, Organizational Leadership, Trustworthiness, People Management, Collaboration, Meeting Facilitation, Leadership, Cross-Functional Collaboration, Professional Development, Empathy, Conflict Management, Goal Setting, Communication, Adaptability

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Marketing e o Consumidor no Ambiente Digital

    Skills you'll gain: Customer experience strategy (CX), Marketing Strategies, Strategic Marketing, Marketing Strategy and Techniques, Marketing, Digital Marketing, Consumer Behaviour, Communication Planning, Integrated Marketing Communications, Marketing Effectiveness, Customer Insights, Target Market, Marketing Analytics, Digital Transformation, Sales Strategy, Digital Advertising, Sales Process, Digital Communications, Content Strategy, MarTech

    4.9
    Rating, 4.9 out of 5 stars
    ·
    10 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Tópicos em Gestão Intercultural

    Skills you'll gain: Virtual Teams, Negotiation, Global Marketing, Intercultural Competence, International Relations, Cultural Diversity, Conflict Management, Culture, Consumer Behaviour, Marketing Management, Relationship Building, Team Management, Decision Making, Marketing, Business Ethics, Interpersonal Communications, Target Market, Diplomacy, World History, Cultural Sensitivity

    4.6
    Rating, 4.6 out of 5 stars
    ·
    19 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Security Foundations, Threats, and Network Protection

    Skills you'll gain: Cryptography, Cybersecurity, Network Security, Threat Modeling, Encryption, Identity and Access Management, Information Systems Security, Threat Detection, Firewall, Infrastructure Security, Security Controls, Security Strategy, Authorization (Computing), Authentications, Security Awareness, Risk Management Framework

    4.6
    Rating, 4.6 out of 5 stars
    ·
    9 reviews

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • Selenium Automation and Testing Frameworks: Packt
  • Engaging in Strategic Management in Healthcare Organizations: Northeastern University
  • Encouraging Student Growth with Teach Your Monster to Read: Coursera
  • Create Mapping Data Flows in Azure Data Factory: Coursera
  • مندوب مبيعات HubSpot: HubSpot Academy
  • Fundamentos de las Operaciones con Goldman Sachs 10,000 Women: Goldman Sachs
  • Fundamentos de la Ingeniería de Requisitos: Pontificia Universidad Católica del Perú
  • Master Data Transformation at Scale with Power BI Desktop: Board Infinity
  • Connected Leadership: Building Collaborative Teams: Coursera
  • Marketing e o Consumidor no Ambiente Digital: Fundação Instituto de Administração

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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Arts and Humanities
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425 courses
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