Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Outbound Calls, Telephone Skills, Operational Efficiency, AI Workflows, Customer experience improvement, Workflow Management, Productivity Software, AI Enablement, Customer Service, Automation, Systems Integration
Beginner · Guided Project · Less Than 2 Hours

Tecnológico de Monterrey
Skills you'll gain: Brand Strategy, Branding, Brand Management, Brand Awareness, Brand Loyalty, Strategic Marketing, Strategic Partnership, Organizational Strategy, Business Strategy, Marketing Strategies, Customer experience improvement, Growth Strategies, Strategic Communication, Market Share, New Business Development, Consumer Behaviour, User Experience, Product Lifecycle Management, Competitive Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Azure, Cloud Services, Relational Databases, Databases, Analytics, Data Storage, Data Lakes, NoSQL, Data Warehousing, SQL, Test Planning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Interviewing Skills, Professional Networking, Project Management, Applicant Tracking Systems, LinkedIn, Recruitment, Project Management Institute (PMI) Methodology, Negotiation, Portfolio Management, Writing and Editing, Verbal Communication Skills
Beginner · Course · 1 - 3 Months
Skills you'll gain: OS Process Management, Operating Systems, C (Programming Language), System Programming, Virtualization, Virtual Machines, Application Programming Interface (API)
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Performance Tuning, Django (Web Framework), Authentications, PostgreSQL, Scalability, Application Deployment, Cloud Hosting, User Accounts, Application Security, Python Programming
Advanced · Course · 1 - 4 Weeks

S.P. Jain Institute of Management and Research
Skills you'll gain: Brand Strategy, Brand Management, Branding, Brand Awareness, Brand Loyalty, Product Lifecycle Management, Strategic Marketing, Marketing Management, Integrated Marketing Communications, Social Media Strategy, Market Share, Value Propositions, Portfolio Management, Competitive Analysis, Business Metrics, Consumer Behaviour, Storytelling, Case Studies
Build toward a degree
Beginner · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Ggplot2, Scatter Plots, Plot (Graphics), Data Visualization, Data Visualization Software, Heat Maps, R Programming, Graphical Tools, Data Wrangling, Tidyverse (R Package), Graphics Software
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, ChatGPT, Blogs, Generative AI Agents, Content Creation, Copywriting, Editing, Customer Advocacy, Brand Management, Target Audience
Intermediate · Guided Project · Less Than 2 Hours
Northeastern University
Skills you'll gain: Healthcare Industry Knowledge, Health Systems, Value-Based Care, Change Management, Health Care, Health Administration, Patient-centered Care, Health Policy, Consumer Behaviour, Customer experience improvement, Data-Driven Decision-Making, Payment Systems, Emerging Technologies
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Graph Theory, Data Structures, Algorithms, Tree Maps, Network Analysis, Computational Thinking, Python Programming
Build toward a degree
Advanced · Course · 1 - 4 Weeks

Wesleyan University
Skills you'll gain: Professional Networking, Design Thinking, Decision Making, Professional Development, Self-Awareness, Personal Development, Creative Thinking, Social Sciences, Cultural Diversity, Workforce Development, Dealing With Ambiguity, Adaptability, Growth Mindedness
Beginner · Course · 1 - 4 Weeks