• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • It Service Management Itsm
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Complete graduate-level learning without committing to a full degree program.
    Earn a university-issued career credential in a flexible, interactive format.
    Graduate level learning within reach.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "it service management (itsm)"

    • C

      Coursera Project Network

      Introduction to Project Management with ClickUp

      Skills you'll gain: Productivity, Productivity Software, Collaborative Software, Calendar Management, Organizational Skills, Project Management Software, Scheduling, Time Management, Prioritization, Document Management, Workflow Management, Goal Setting, Project Management, User Accounts

      4.6
      Rating, 4.6 out of 5 stars
      ·
      684 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      C

      Columbia University

      Financial Engineering and Risk Management

      Skills you'll gain: Portfolio Management, Derivatives, Financial Market, Securities (Finance), Investment Management, Financial Systems, Asset Management, Credit Risk, Actuarial Science, Mortgage Loans, Mathematical Modeling, Applied Mathematics, Financial Trading, Financial Modeling, Risk Modeling, Financial Services, Regression Analysis, Market Liquidity, Capital Markets, Statistical Methods

      4.6
      Rating, 4.6 out of 5 stars
      ·
      389 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      N

      Northeastern University

      Analytics in Healthcare Management and Administration

      Skills you'll gain: Performance Improvement, Process Analysis, Health Care Administration, Process Mapping, Health Systems, Health Informatics, Business Analytics, Clinical Trials, Systems Thinking, Quality Improvement, Change Management, Analytics, Health Care, Care Coordination, Patient Coordination, Complex Problem Solving, Data Analysis, Strategic Thinking, Decision Making, Leadership

      4.7
      Rating, 4.7 out of 5 stars
      ·
      35 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Improving Customer Retention

      Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service

      4.6
      Rating, 4.6 out of 5 stars
      ·
      43 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      B

      Board Infinity

      Quality Improvement and Management

      Skills you'll gain: Quality Management, Statistical Process Controls, Quality Management Systems, ISO 9000 Series, Quality Improvement, Customer experience improvement, Quality Assurance, Quality Control, Continuous Quality Improvement (CQI), Continuous Improvement Process, Process Improvement, Customer Insights, Key Performance Indicators (KPIs)

      4.3
      Rating, 4.3 out of 5 stars
      ·
      289 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Corporate Finance Institute

      Introduction to Financial Planning and Wealth Management

      Skills you'll gain: Wealth Management, Financial Services, Financial Planning, Compensation Management, Market Intelligence, Client Services, Risk Analysis, Job Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      27 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      IT-підтримка від Google

      Skills you'll gain: TCP/IP, IT Infrastructure, Network Troubleshooting, File Systems, Information Systems Security, OSI Models, Systems Administration, Network Security, Network Protocols, Hardening, Cybersecurity, Microsoft Windows, Cloud Infrastructure, Computer Hardware, Operating Systems, Linux, Lightweight Directory Access Protocols, Technical Support, Software Installation, Hardware Troubleshooting

      4.9
      Rating, 4.9 out of 5 stars
      ·
      994 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Preview
      Preview
      U

      University of Florida

      Sustainable Agricultural Land Management

      Skills you'll gain: Water Resources, Land Management, Environment and Resource Management, Environmental Regulations, Natural Resource Management, Environmental Issue, Environment, Environmental Science, Policty Analysis, Research, and Development, Research

      4.8
      Rating, 4.8 out of 5 stars
      ·
      637 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      Unilever

      Supply Chain Management and Analytics

      Skills you'll gain: Demand Planning, Supply Chain Management, Process Improvement, Transportation, Supply Chain, and Logistics, Capacity Planning, Supplier Management, Logistics, Analytics, Corporate Sustainability, Scheduling, Inventory Management System, Forecasting, Data Analysis, Risk Management, Data Visualization, Problem Solving

      4.8
      Rating, 4.8 out of 5 stars
      ·
      447 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      T

      Technical University of Denmark (DTU)

      Global Environmental Management

      Skills you'll gain: Water Resources, Energy and Utilities, Environmental Engineering, Natural Resource Management, Civil Engineering, Environment, Environmental Management Systems, Public Works, Land Management, Environmental Resource Management, Environmental Science, Cultural Responsiveness, Waste Minimization

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.2K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Program Management Professional PMI-PgMP® Certification Prep

      Skills you'll gain: Program Management, Stakeholder Engagement, Stakeholder Management, Project Management Life Cycle, Earned Value Management, Project Management Office (PMO), Stakeholder Communications, Project Management Institute (PMI) Methodology, Project Closure, Governance, Risk Analysis, Benefits Administration, Organizational Strategy, Project Management, Procurement, Strategic Communication, Project Performance, Project Controls, Change Requests, Risk Management

      4.4
      Rating, 4.4 out of 5 stars
      ·
      46 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      SkillUp

      Product Management: Building AI-Powered Products

      Skills you'll gain: Commercialization, Product Management, Stakeholder Communications, Technical Product Management, Product Lifecycle Management, Team Building, Artificial Intelligence, Return On Investment, Product Development, New Product Development, Product Strategy, Technical Communication, Generative AI

      4.3
      Rating, 4.3 out of 5 stars
      ·
      134 reviews

      Beginner · Course · 1 - 4 Weeks

    Searches related to it service management (itsm)

    itsm foundations: optimizing it service management
    1…242526…834

    In summary, here are 10 of our most popular it service management (itsm) courses

    • Introduction to Project Management with ClickUp: Coursera Project Network
    • Financial Engineering and Risk Management: Columbia University
    • Analytics in Healthcare Management and Administration: Northeastern University
    • Improving Customer Retention: Coursera Instructor Network
    • Quality Improvement and Management: Board Infinity
    • Introduction to Financial Planning and Wealth Management: Corporate Finance Institute
    • IT-підтримка від Google: Google
    • Sustainable Agricultural Land Management: University of Florida
    • Supply Chain Management and Analytics: Unilever
    • Global Environmental Management: Technical University of Denmark (DTU)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok