Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Power BI, Microsoft Azure, Data Lakes, Data Analysis Expressions (DAX), Azure Synapse Analytics, Data Modeling, Data Governance, Data Warehousing, Microsoft SQL Servers, Data Analysis, Analytics, Extract, Transform, Load, Data Integration, Data Import/Export, Real Time Data, Data Mart, Data Transformation, Data Management, Data Architecture, Data Pipelines
Intermediate · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Customer Success Management, Relationship Building, Customer experience strategy (CX), Customer Retention, Agile Methodology, Customer Engagement, Customer Data Management, Customer Relationship Management, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Business Modeling, Organizational Structure, Business Relationship Management, Target Audience, Value Propositions, Solution Delivery, Business Analysis, Web Analytics
Beginner · Specialization · 3 - 6 Months

University of Colorado Boulder
Skills you'll gain: Personal Development, Resilience, Self-Awareness, Mental Concentration, Accountability, Overcoming Obstacles, Self-Motivation, Persistence, Productivity, Emotional Intelligence, Growth Mindedness, Time Management, Positivity, Optimism, Stress Management, Initiative and Leadership, Personal Attributes, Decision Making, Engineering Management, Goal Setting
Build toward a degree
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Work Breakdown Structure, Agile Methodology, Agile Project Management, Project Documentation, Quality Management, Project Management Life Cycle, Project Management, Kanban Principles, Waterfall Methodology, Project Planning, Earned Value Management, Project Schedules, Scaled Agile Framework, Organizational Structure
Intermediate · Course · 1 - 4 Weeks

The State University of New York
Skills you'll gain: Professional Development, Intercultural Competence, Trustworthiness, Cultural Diversity, Personal Development, Overcoming Obstacles, Education and Training, Collaboration, Goal Setting, Teamwork, Problem Solving, Adaptability, Higher Education, digital literacy, Communication, Time Management
Beginner · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: Angular, Cascading Style Sheets (CSS), Front-End Web Development, HTML and CSS, Responsive Web Design, jQuery, React.js, Javascript, Web Applications, JavaScript Frameworks, Web Development, Web Components, Web Design and Development, Web Development Tools, UI Components, User Interface and User Experience (UI/UX) Design, Web Content Accessibility Guidelines, User Interface (UI), Event-Driven Programming, Data Structures
Beginner · Specialization · 1 - 3 Months

Dartmouth College
Skills you'll gain: Computational Logic, Scientific Methods, Theoretical Computer Science, Logical Reasoning, Physics, Experimentation, Laboratory Experience, Physical Science, Artificial Intelligence, Computational Thinking, Mathematics and Mathematical Modeling, Simulations, Psychology, Science and Research, General Science and Research, Ancient History, Vibrations, Mechanics, Chemistry, Laboratory Equipment
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Customer Communications Management, Content Management Systems, Retail Management, Payment Processing, E-Commerce, Web Content, Product Management, Shipping and Receiving, Marketing, System Configuration, Business
Beginner · Guided Project · Less Than 2 Hours

Board Infinity
Skills you'll gain: Cascading Style Sheets (CSS), Web Design and Development, User Interface and User Experience (UI/UX) Design, Web Content Accessibility Guidelines
Beginner · Course · 1 - 4 Weeks
Coursera
Skills you'll gain: Bash (Scripting Language), Shell Script, Scripting, Command-Line Interface, Unix Shell, Unix Commands, Linux Commands, Unix, Linux, File I/O, File Management
Intermediate · Guided Project · Less Than 2 Hours

University of California San Diego
Skills you'll gain: Debugging, Object Oriented Programming (OOP), Java, Teaching, Programming Principles, Program Development, Pedagogy, Computer Programming, Integrated Development Environments, Computational Thinking, Education Software and Technology, Cultural Responsiveness, Digital pedagogy, Test Case, Computational Logic, Pseudocode, Algorithms, Data Structures
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Sales Development, Customer Engagement, Responsible AI, Lead Generation, Sales Enablement, Generative AI Agents, Sales Management, Customer experience improvement, Sales Prospecting, Productivity Software, Sales, Data Ethics
Intermediate · Course · 1 - 4 Weeks