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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • C

    Coursera

    Miro para gestión de proyectos con Kanban

    Skills you'll gain: User Story, Kanban Principles, Agile Methodology, Miro AI, Collaborative Software, Agile Project Management, Workflow Management, Process Improvement

    4.9
    Rating, 4.9 out of 5 stars
    ·
    9 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    I

    Illinois Tech

    Cloud Computing Security - Master's

    Skills you'll gain: Cloud Security, Identity and Access Management, AWS Identity and Access Management (IAM), Incident Response, Cloud Computing, Cloud Computing Architecture, Data Security, Application Security, Network Security, Encryption, Role-Based Access Control (RBAC), Amazon Web Services, Key Management, Infrastructure Security, Security Controls, Firewall, Continuous Monitoring, Multi-Factor Authentication

    Beginner · Course · 1 - 3 Months

  • P

    PwC India

    Transfer pricing assessment, APA and Intra-group services

    Skills you'll gain: Tax Laws, Intercompany Accounting, Tax Planning, Tax Compliance, Corporate Tax, International Financial Reporting Standards, Arbitration, Law, Regulation, and Compliance, Auditing, Benchmarking

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Mapa de empatía en Miro

    Skills you'll gain: Miro AI, Team Building, Collaborative Software, Customer Insights, Workflow Management, User Centered Design, Entrepreneurship

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    E

    Eindhoven University of Technology

    MaaS: Adoption and Use

    Skills you'll gain: Case Studies, Service Design, Transportation Operations, Feasibility Studies, Sustainable Systems, Sustainable Development, Data Collection, Customer Analysis, Surveys, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Dialogflow CX: Enable IVR Features for your Voice Agent

    Skills you'll gain: Self Service Technologies, Test Tools, Development Testing, Natural Language Processing

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Regression Modeling for Marketers

    Skills you'll gain: Statistical Software, Marketing Analytics, Model Evaluation, Regression Analysis, Statistical Modeling, Data Visualization, Statistical Analysis, Advanced Analytics, Strategic Marketing, Market Analysis, Marketing Effectiveness, Predictive Analytics, Marketing Strategies, Predictive Modeling, Logistic Regression, Customer Insights, Target Market, Statistical Hypothesis Testing, A/B Testing, Variance Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    S

    S.P. Jain Institute of Management and Research

    Foundation of Global Supply Chains

    Skills you'll gain: Network Planning And Design, Logistics, Inventory Management System, Key Performance Indicators (KPIs), Transportation Operations, Corporate Sustainability, Risk Management, Coordination, Strategic Decision-Making, Microsoft Excel

    Beginner · Course · 1 - 3 Months

  • Status: Free
    Free
    A

    Amazon Web Services

    AWS Organizations Getting Started

    Skills you'll gain: Amazon Web Services, AWS Identity and Access Management (IAM), User Accounts, Single Sign-On (SSO)

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    A

    Amazon Web Services

    Using AWS Solutions: AWS Cloud Migration Factory

    Skills you'll gain: Amazon Web Services, Serverless Computing, Data Migration, Cloud Engineering, Amazon Elastic Compute Cloud, Cloud Deployment, Cloud Services, Cloud Computing Architecture, Servers, Cloud Platforms, IT Automation

    4.4
    Rating, 4.4 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Interests of the average Facebook User

    Skills you'll gain: Target Audience, Facebook, Social Media, Persona Development, Social Media Marketing, Social Media Strategy, Customer Insights, Presentations, Web Analytics, Marketing Budgets

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    U

    University of Maryland, College Park

    Cómo combinar y analizar datos complejos

    Skills you'll gain: Data Integration, Data Ethics, R Programming, Surveys, Informed Consent, Statistical Methods, Statistical Analysis, Sampling (Statistics), Regression Analysis, Descriptive Statistics, Logistic Regression

    Mixed · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Miro para gestión de proyectos con Kanban : Coursera
  • Cloud Computing Security - Master's: Illinois Tech
  • Transfer pricing assessment, APA and Intra-group services: PwC India
  • Mapa de empatía en Miro: Coursera
  • MaaS: Adoption and Use : Eindhoven University of Technology
  • Dialogflow CX: Enable IVR Features for your Voice Agent: Google Cloud
  • Regression Modeling for Marketers: University of Colorado System
  • Foundation of Global Supply Chains: S.P. Jain Institute of Management and Research
  • AWS Organizations Getting Started: Amazon Web Services
  • Using AWS Solutions: AWS Cloud Migration Factory: Amazon Web Services

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