Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Skills you'll gain: User Story, Kanban Principles, Agile Methodology, Miro AI, Collaborative Software, Agile Project Management, Workflow Management, Process Improvement
Beginner · Guided Project · Less Than 2 Hours

Illinois Tech
Skills you'll gain: Cloud Security, Identity and Access Management, AWS Identity and Access Management (IAM), Incident Response, Cloud Computing, Cloud Computing Architecture, Data Security, Application Security, Network Security, Encryption, Role-Based Access Control (RBAC), Amazon Web Services, Key Management, Infrastructure Security, Security Controls, Firewall, Continuous Monitoring, Multi-Factor Authentication
Beginner · Course · 1 - 3 Months

Skills you'll gain: Tax Laws, Intercompany Accounting, Tax Planning, Tax Compliance, Corporate Tax, International Financial Reporting Standards, Arbitration, Law, Regulation, and Compliance, Auditing, Benchmarking
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Miro AI, Team Building, Collaborative Software, Customer Insights, Workflow Management, User Centered Design, Entrepreneurship
Beginner · Guided Project · Less Than 2 Hours

Eindhoven University of Technology
Skills you'll gain: Case Studies, Service Design, Transportation Operations, Feasibility Studies, Sustainable Systems, Sustainable Development, Data Collection, Customer Analysis, Surveys, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Self Service Technologies, Test Tools, Development Testing, Natural Language Processing
Beginner · Project · Less Than 2 Hours

University of Colorado System
Skills you'll gain: Statistical Software, Marketing Analytics, Model Evaluation, Regression Analysis, Statistical Modeling, Data Visualization, Statistical Analysis, Advanced Analytics, Strategic Marketing, Market Analysis, Marketing Effectiveness, Predictive Analytics, Marketing Strategies, Predictive Modeling, Logistic Regression, Customer Insights, Target Market, Statistical Hypothesis Testing, A/B Testing, Variance Analysis
Intermediate · Course · 1 - 4 Weeks

S.P. Jain Institute of Management and Research
Skills you'll gain: Network Planning And Design, Logistics, Inventory Management System, Key Performance Indicators (KPIs), Transportation Operations, Corporate Sustainability, Risk Management, Coordination, Strategic Decision-Making, Microsoft Excel
Beginner · Course · 1 - 3 Months

Amazon Web Services
Skills you'll gain: Amazon Web Services, AWS Identity and Access Management (IAM), User Accounts, Single Sign-On (SSO)
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Amazon Web Services, Serverless Computing, Data Migration, Cloud Engineering, Amazon Elastic Compute Cloud, Cloud Deployment, Cloud Services, Cloud Computing Architecture, Servers, Cloud Platforms, IT Automation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Target Audience, Facebook, Social Media, Persona Development, Social Media Marketing, Social Media Strategy, Customer Insights, Presentations, Web Analytics, Marketing Budgets
Intermediate · Guided Project · Less Than 2 Hours

University of Maryland, College Park
Skills you'll gain: Data Integration, Data Ethics, R Programming, Surveys, Informed Consent, Statistical Methods, Statistical Analysis, Sampling (Statistics), Regression Analysis, Descriptive Statistics, Logistic Regression
Mixed · Course · 1 - 4 Weeks