Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Timelines, Project Schedules, Google Sheets, Scheduling, Spreadsheet Software, Project Management
Beginner · Guided Project · Less Than 2 Hours

HEC Paris
Skills you'll gain: Storytelling, Leadership, Self-Awareness, Relationship Building, Strategic Leadership, Accountability, Resilience, Personal Development, Business Leadership, Organizational Leadership, Professional Development, Innovation, Presentations, Forecasting, Analysis
Mixed · Course · 1 - 3 Months

Packt
Skills you'll gain: Alteryx, Spatial Data Analysis, Spatial Analysis, Data Cleansing, Data Import/Export, Data Manipulation, Geographic Information Systems, Data Wrangling, Data Preprocessing, Data Integration, Data Transformation, Data Presentation, Data Compilation, Data Mapping, Data Analysis, Microsoft Excel, Text Mining, Data Visualization Software, Excel Formulas
Beginner · Course · 3 - 6 Months

Fundação Instituto de Administração
Skills you'll gain: Relationship Building, Customer experience strategy (CX), Agile Methodology, Customer Engagement, Customer Relationship Management, Customer Insights, Value Propositions, Solution Delivery, Business Analysis, Web Analytics, Cross-Functional Collaboration, Product Lifecycle Management
Beginner · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Application Security, Secure Coding, Vulnerability Assessments, Security Software, Security Testing, Cybersecurity, Collaborative Software, Threat Modeling, Debugging, Systems Design
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Extract, Transform, Load, Data Analysis, Data Preprocessing, Jupyter, Data Visualization, Unsupervised Learning, Statistical Analysis, Model Evaluation, Exploratory Data Analysis, Data Migration, Machine Learning, Business Analytics, Classification Algorithms, Analytical Skills, Data Manipulation, Data Storytelling, Stakeholder Engagement, Project Scoping, Business Priorities, Business Analysis
Intermediate · Professional Certificate · 3 - 6 Months

Salesforce
Skills you'll gain: Sales Pipelines, Sales Process, Customer Relationship Management, Salesforce, Customer Success Management, Sales Development, Customer Relationship Management (CRM) Software, Sales Support, Sales Operations, Sales Management, Campaign Management, Lead Generation, Data Visualization, Closing (Sales), Order Management, Product Knowledge, B2B Sales, Customer Support, Sales, Dashboard
Beginner · Professional Certificate · 3 - 6 Months

University of California, Davis
Skills you'll gain: Food and Beverage, Physiology, Human Factors, Anatomy, Psychology, Neurology, Experimentation, Chemistry, Research
Beginner · Course · 1 - 4 Weeks

Rice University
Skills you'll gain: Basic Electrical Systems, Electrical Engineering, Electrical Systems, Physics, Electronics, Electronic Components, electromagnetics, Problem Solving, Mechanics, Calculus, Linear Algebra, Integral Calculus
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Instagram, Facebook, Social Media Management, Social Media, Account Management, Social Media Marketing
Beginner · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: Failure Analysis, Engineering Management, Systems Engineering, Scope Management, Project Scoping, Risk Management, Root Cause Analysis, Program Management, Cost Management, Requirements Management, Contract Management, Project Risk Management, Project Management, Work Breakdown Structure, Change Management
Build toward a degree
Beginner · Course · 1 - 4 Weeks

SkillUp
Skills you'll gain: Hibernate (Java), Object-Relational Mapping, Spring Boot, Restful API, Java, NoSQL, Database Development, SQL, Databases, Database Design, Application Frameworks, Java Programming, Data Access, Database Management, Relational Databases, Back-End Web Development, Software Development
Intermediate · Course · 1 - 4 Weeks