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    Results for "contact management"

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Call Center Customer Service

      Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      86 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Hands-on with MS Teams

      Skills you'll gain: Group Policy, Compliance Management, Network Support, Enterprise Application Management, User Accounts, System Monitoring, System Configuration, Application Deployment, Remote Access Systems, Test Tools, Information Assurance, Governance, Event Monitoring, Telecommuting, Configuration Management, Live Streaming

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Cross-Cultural Communication and Management

      Skills you'll gain: Intercultural Competence, Team Management, Team Building, Cultural Diversity, Cultural Sensitivity, Cross-Functional Collaboration, Cultural Responsiveness, Interpersonal Communications, Culture, Conflict Management, Communication Strategies, Diversity Awareness, Non-Verbal Communication, Verbal Communication Skills, Communication, Constructive Feedback, Active Listening

      4.7
      Rating, 4.7 out of 5 stars
      ·
      45 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect: Creating & Managing Amazon Connect Instances

      Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, System Implementation

      Mixed · Course · 1 - 4 Weeks

    • A

      Amazon Web Services

      Amazon Connect: Introduction to the Administrative Interface

      Skills you'll gain: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      University of Toronto

      Kommunikationsstrategien für ein virtuelles Zeitalter

      Skills you'll gain: Presentations, Communication, Business Communication, Influencing, Persuasive Communication, Virtual Teams, Interpersonal Communications, Telecommuting, Meeting Facilitation, Strategic Communication, Public Speaking, Conflict Management, Negotiation, Digital Communications

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      EDUCBA

      ITIL V4 Brief Overview of Management and Practices

      Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Capacity Management, Problem Management, Release Management, Incident Management

      5
      Rating, 5 out of 5 stars
      ·
      106 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Conflict Management Project

      Skills you'll gain: Conflict Management, Communication Strategies, Stakeholder Management, Interpersonal Communications, Intercultural Competence, Organizational Effectiveness, Research Reports, Analysis, Ethical Standards And Conduct

      4.7
      Rating, 4.7 out of 5 stars
      ·
      142 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect Contact Lens Fundamentals

      Skills you'll gain: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Performance Analysis, Taking Meeting Minutes, Text Mining, System Implementation

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Process Groups and Processes in Project Management

      Skills you'll gain: Stakeholder Engagement, Project Closure, Stakeholder Management, Risk Analysis, Stakeholder Communications, Project Risk Management, Project Planning, Project Performance, Scheduling, Project Management Institute (PMI) Methodology, Project Management, Project Coordination, Project Implementation, Project Management Life Cycle, Milestones (Project Management), Communication Planning, Process Management, Team Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      44 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Politecnico di Milano

      Project Management: Beyond planning and control

      Skills you'll gain: Organizational Structure, Project Management, Team Management, Innovation, Project Coordination, Business Priorities, Business Process Management, Conflict Management, Change Management, Decision Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      187 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      E

      Erasmus University Rotterdam

      Reputation Crisis? Facebook meets Cambridge Analytica

      Skills you'll gain: Corporate Communications, Crisis Management, Business Ethics, Public Relations, Social Media Management, Facebook, Stakeholder Management, Governance, Policy Analysis, Data Ethics, Leadership, Information Privacy, Analysis

      4.5
      Rating, 4.5 out of 5 stars
      ·
      13 reviews

      Intermediate · Course · 1 - 3 Months

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    1…567…778

    In summary, here are 10 of our most popular contact management courses

    • Call Center Customer Service: CVS Health
    • Hands-on with MS Teams: Packt
    • Cross-Cultural Communication and Management: University of California, Davis
    • Amazon Connect: Creating & Managing Amazon Connect Instances: Amazon Web Services
    • Amazon Connect: Introduction to the Administrative Interface: Amazon Web Services
    • Kommunikationsstrategien für ein virtuelles Zeitalter: University of Toronto
    • ITIL V4 Brief Overview of Management and Practices: EDUCBA
    • Conflict Management Project: University of California, Irvine
    • Amazon Connect Contact Lens Fundamentals: Amazon Web Services
    • Process Groups and Processes in Project Management: Microsoft

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