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  2. Crm

CRM Courses

CRM courses focus on managing customer relationships through data and technology. You’ll learn about customer segmentation, sales forecasting, and strategies for improving customer engagement. Courses often explore popular CRM software like Salesforce and HubSpot, along with methods for analyzing customer data to drive business decisions.

Popular CRM Courses and Certifications


  • L

    LearnKartS

    Salesforce Admin Certification Preparation

    Skills you'll gain: Salesforce, Cloud Deployment, Enterprise Application Management, Administration, Security Controls, Customer Relationship Management, Cloud Applications, Data Management

    3.8 stars, 70 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 3.8 (70) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Harden OSB Services in Production

    Skills you'll gain: Service Oriented Architecture, Performance Tuning, Transaction Processing, Proxy Servers, Middleware, System Monitoring, Data Pipelines, Hardening, Security Controls, Enterprise Architecture, Performance Testing, Cyber Security Policies, Virtualization, Hardware Troubleshooting, Network Routing, Endpoint Security, Application Programming Interface (API), Debugging, Extensible Languages and XML, Hardware Architecture

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Category: Preview
    Preview
  • A

    Amazon Web Services

    Gen AI Dev- Implement App Integration Patterns & Dev Tools

    Skills you'll gain: Generative AI, Infrastructure as Code (IaC), Model Deployment, Personalized Service, Maintainability, Software Development Tools, Prompt Engineering, AI Personalization, Software Development, Amazon Web Services, Customer Relationship Management, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Business Process Automation, Amazon DynamoDB, DevOps, Amazon S3, Cloud Computing, Machine Learning, Natural Language Processing

    Advanced · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    Applied Lifecycle Marketing

    Skills you'll gain: Data-Driven Marketing, Customer Retention, Email Automation, Marketing Automation, HubSpot CRM, Marketing Strategies, Customer Analysis, Marketing Analytics, Customer Relationship Management (CRM) Software, Target Audience, Email Marketing, Data-Driven Decision-Making, Brand Loyalty, Customer Insights, B2B Sales, Marketing Effectiveness, Data Cleansing, Lead Generation, Growth Strategies, E-Commerce

    Intermediate · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • S

    SkillsBooster Academy

    SendPulse Omnichannel Automation—Email, Chatbots, Automation

    Skills you'll gain: Marketing Automation, Email Marketing, Newsletters, Campaign Management, Cross-Channel Marketing, Customer Relationship Management (CRM) Software, Marketing Analytics, Campaign Planning, Automation, Lead Generation, Customer Relationship Management, Workflow Management, Email Security, Process Improvement and Optimization, Scripting, Process Optimization, Instagram, No-Code Development, Customer Engagement, Greeting Customers

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Category: Preview
    Preview
  • C

    Coursera

    Boost Siebel Performance Fast

    Skills you'll gain: Performance Tuning, Service Level, Application Performance Management, Problem Management, Verification And Validation, Oracle Databases, Regression Testing, Performance Analysis, Performance Improvement, Change Control, Performance Measurement, Fine-tuning, System Configuration, Incident Management, Transaction Processing, Enterprise Application Management, Client Support, Systems Analysis, SQL, IT Management

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Category: Preview
    Preview
  • C

    Chris Croft Training

    Sales - First 90 Days in a New Sales Job

    Skills you'll gain: Sales Process, Sales Development, Consultative Selling, Sales Pipelines, Sales Training, Sales, Sales Prospecting, Lead Generation, Communication, Sales Strategy, Influencing, Customer Relationship Management, Time Management, Professional Development, Account Management, Customer Relationship Building, Goal Setting, Active Listening, New Business Development, Relationship Building

    Mixed · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    Sync CRM & ESP

    Skills you'll gain: Email Marketing, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Data Management, Customer Relationship Management, Marketing Automation, Customer Analysis, Driving engagement, Marketing Strategies, Data-Driven Marketing, Consolidation, Marketing Analytics, Email Automation, Data Integration, Workflow Management

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • A

    Amazon Web Services

    AWS Tech Sales Representative

    Skills you'll gain: Consultative Selling, Overcoming Objections, Solution Sales Engineering, Sales, Sales Development, Solution Selling, General Sales Practices, Selling Techniques, Sales Process, Technical Sales, Consultative Approaches, Cold Calling, Prospecting and Qualification, Sales Presentations, Sales Prospecting, Sales Presentation, Amazon Web Services, Outbound Calls, Sales Pipelines, Stakeholder Analysis

    Beginner · Professional Certificate · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    Sync CRM Contacts

    Skills you'll gain: Customer Relationship Management (CRM) Software, Email Marketing, Data Mapping, Marketing Automation, Data Validation, Customer Relationship Management, Gmail, Email Automation, Marketing Effectiveness, Data Integration, Marketing, Customer Data Management, Personalized Campaigns, Data Quality, Data Import/Export, Operational Efficiency

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Automate CRM Nudges

    Skills you'll gain: Customer Relationship Management (CRM) Software, Marketing Automation, Customer Relationship Management, Email Automation, Customer Analysis, Customer Engagement, Content Performance Analysis, Customer Retention, Email Marketing, Driving engagement, Conversion Funnel Analysis, Customer Success Management, Customer Communications Management, AI Personalization, Automation, Workflow Management, Copywriting, Workforce Planning, Communication

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    AI & CRM Insight

    Skills you'll gain: Sales Process, Sales Pipelines, Sales Development, Customer Relationship Management (CRM) Software, Inside Sales, Customer Relationship Management, B2B Sales, Sales Management, Sales Enablement, Sales Operations, Sales, Sales Strategy, Data Entry, Lead Generation, Closing (Sales), Decision Intelligence, Prospecting and Qualification, Email Automation, Content Performance Analysis, Email Marketing

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
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How to choose the right CRM course

Start with what you want to do with CRM. If you want to implement CRM for sales management, look for courses focusing on sales pipeline management, lead tracking, and customer engagement strategies. If you're interested in using Salesforce as your CRM tool, choose courses that cover Salesforce features, customization options, and integration with other systems.

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