CRM courses focus on managing customer relationships through data and technology. You’ll learn about customer segmentation, sales forecasting, and strategies for improving customer engagement. Courses often explore popular CRM software like Salesforce and HubSpot, along with methods for analyzing customer data to drive business decisions.

LearnKartS
Skills you'll gain: Salesforce, Cloud Deployment, Enterprise Application Management, Administration, Security Controls, Customer Relationship Management, Cloud Applications, Data Management
★ 3.8 (70) · Beginner · Specialization · 1 - 3 Months

Coursera
Skills you'll gain: Service Oriented Architecture, Performance Tuning, Transaction Processing, Proxy Servers, Middleware, System Monitoring, Data Pipelines, Hardening, Security Controls, Enterprise Architecture, Performance Testing, Cyber Security Policies, Virtualization, Hardware Troubleshooting, Network Routing, Endpoint Security, Application Programming Interface (API), Debugging, Extensible Languages and XML, Hardware Architecture
Intermediate · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Generative AI, Infrastructure as Code (IaC), Model Deployment, Personalized Service, Maintainability, Software Development Tools, Prompt Engineering, AI Personalization, Software Development, Amazon Web Services, Customer Relationship Management, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Business Process Automation, Amazon DynamoDB, DevOps, Amazon S3, Cloud Computing, Machine Learning, Natural Language Processing
Advanced · Course · 1 - 3 Months

Coursera
Skills you'll gain: Data-Driven Marketing, Customer Retention, Email Automation, Marketing Automation, HubSpot CRM, Marketing Strategies, Customer Analysis, Marketing Analytics, Customer Relationship Management (CRM) Software, Target Audience, Email Marketing, Data-Driven Decision-Making, Brand Loyalty, Customer Insights, B2B Sales, Marketing Effectiveness, Data Cleansing, Lead Generation, Growth Strategies, E-Commerce
Intermediate · Specialization · 3 - 6 Months

SkillsBooster Academy
Skills you'll gain: Marketing Automation, Email Marketing, Newsletters, Campaign Management, Cross-Channel Marketing, Customer Relationship Management (CRM) Software, Marketing Analytics, Campaign Planning, Automation, Lead Generation, Customer Relationship Management, Workflow Management, Email Security, Process Improvement and Optimization, Scripting, Process Optimization, Instagram, No-Code Development, Customer Engagement, Greeting Customers
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Performance Tuning, Service Level, Application Performance Management, Problem Management, Verification And Validation, Oracle Databases, Regression Testing, Performance Analysis, Performance Improvement, Change Control, Performance Measurement, Fine-tuning, System Configuration, Incident Management, Transaction Processing, Enterprise Application Management, Client Support, Systems Analysis, SQL, IT Management
Intermediate · Course · 1 - 4 Weeks
Chris Croft Training
Skills you'll gain: Sales Process, Sales Development, Consultative Selling, Sales Pipelines, Sales Training, Sales, Sales Prospecting, Lead Generation, Communication, Sales Strategy, Influencing, Customer Relationship Management, Time Management, Professional Development, Account Management, Customer Relationship Building, Goal Setting, Active Listening, New Business Development, Relationship Building
Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Email Marketing, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Data Management, Customer Relationship Management, Marketing Automation, Customer Analysis, Driving engagement, Marketing Strategies, Data-Driven Marketing, Consolidation, Marketing Analytics, Email Automation, Data Integration, Workflow Management
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Consultative Selling, Overcoming Objections, Solution Sales Engineering, Sales, Sales Development, Solution Selling, General Sales Practices, Selling Techniques, Sales Process, Technical Sales, Consultative Approaches, Cold Calling, Prospecting and Qualification, Sales Presentations, Sales Prospecting, Sales Presentation, Amazon Web Services, Outbound Calls, Sales Pipelines, Stakeholder Analysis
Beginner · Professional Certificate · 3 - 6 Months

Coursera
Skills you'll gain: Customer Relationship Management (CRM) Software, Email Marketing, Data Mapping, Marketing Automation, Data Validation, Customer Relationship Management, Gmail, Email Automation, Marketing Effectiveness, Data Integration, Marketing, Customer Data Management, Personalized Campaigns, Data Quality, Data Import/Export, Operational Efficiency
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Relationship Management (CRM) Software, Marketing Automation, Customer Relationship Management, Email Automation, Customer Analysis, Customer Engagement, Content Performance Analysis, Customer Retention, Email Marketing, Driving engagement, Conversion Funnel Analysis, Customer Success Management, Customer Communications Management, AI Personalization, Automation, Workflow Management, Copywriting, Workforce Planning, Communication
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Sales Process, Sales Pipelines, Sales Development, Customer Relationship Management (CRM) Software, Inside Sales, Customer Relationship Management, B2B Sales, Sales Management, Sales Enablement, Sales Operations, Sales, Sales Strategy, Data Entry, Lead Generation, Closing (Sales), Decision Intelligence, Prospecting and Qualification, Email Automation, Content Performance Analysis, Email Marketing
Intermediate · Course · 1 - 3 Months
Start with what you want to do with CRM. If you want to implement CRM for sales management, look for courses focusing on sales pipeline management, lead tracking, and customer engagement strategies. If you're interested in using Salesforce as your CRM tool, choose courses that cover Salesforce features, customization options, and integration with other systems.