Master Salesforce Data Cloud (Data 360) through real-world enterprise scenarios. Learn data ingestion, modeling, governance, identity resolution, segmentation, activation, and AI-powered capabilities like RAG and Document AI. Build end-to-end customer data solutions confidently.
This course provides a complete hands-on journey into Salesforce Data Cloud (Data 360) focused on real-world enterprise use cases. It begins by introducing core challenges in modern data systems, including fragmentation and integration gaps, and explains how Data 360 unifies customer data. Learners also explore foundational concepts such as data warehouse, data lake, data lakehouse, provisioning, sandboxes, and access management. The course then moves into data modeling, governance, and ingestion. You will learn how to design scalable data models using entities, relationships, DMO structures, keys, and cardinality. Practical modules cover ingesting data from Salesforce, S3, and APIs, along with transformation, mapping, and harmonization techniques. Identity resolution is also covered in depth, enabling unified customer profiles through match rules and resolution strategies. Finally, the course focuses on advanced capabilities such as segmentation, activation, insights, and enrichment workflows. It also introduces AI-powered features including RAG, search indexing, retrievers, and Document AI for enterprise document processing use cases like KYC. By the end, learners will be able to build and manage end-to-end Data Cloud solutions for unified customer data and intelligent business decision-making. Ideal for data engineers, Salesforce developers, solution architects, and CRM professionals working with enterprise data platforms. Basic understanding of databases, CRM systems, and cloud concepts is recommended. This course follows a hands-on, scenario-driven approach using real enterprise use cases. Each module combines conceptual clarity with practical implementation. Learners progressively build a complete Data Cloud solution from ingestion to activation. This course is based on Data Cloud Consultant (Data 360) with Real-World Scenarios, by Tech Journey With Ankit. Copyright © 2025 Ankit Jain All rights reserved. No part of this course may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews. Packt is one of the world's most prolific publishers of cutting-edge technical content. For over two decades we've made it our mission to curate and publish the knowledge of only the very best technical experts. We focus on real-world courses that help our customers get the job done, with coverage that extends across a wide range of established and cutting-edge technical topics. If you're an individual or an organisation that embraces learning by doing, Packt is the perfect fit for you.












