
Coursera
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Customer Retention, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Artificial Intelligence, Generative AI, Predictive Analytics, Consumer Behaviour, Automation
Intermediate · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Command-Line Interface, Network Troubleshooting, Linux Commands, Linux, Unix Commands, Linux Administration, Technical Support, Network Infrastructure, Amazon Web Services, File Management, Network Protocols, Network Security, Operating Systems, System Configuration, DevOps, Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Desktop Support, Operating Systems, Technical Support, System Support, Remote Access Systems, Debugging, Microsoft Windows, Software Installation, Application Performance Management, Microsoft Office, Technical Communication
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Responsible AI, Account Management, Generative AI Agents, Data Ethics, Sales Enablement, Proposal Development, General Sales Practices, Market Analysis, Market Trend, Workflow Management, Prompt Engineering, Innovation, Business Communication, Customer Relationship Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Support, Productivity Software, Data Entry, Data Validation, Data Analysis, Data Integration, Organizational Skills, Data Management
Beginner · Guided Project · Less Than 2 Hours

Amazon Web Services
Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Customer Analysis, Network Troubleshooting, Technical Consulting, Amazon S3, Cloud Computing, Technical Support, AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Requirements Analysis, Root Cause Analysis, Scenario Testing, System Support, Virtual Networking, Customer Support, Cloud Storage, Serverless Computing, System Monitoring, Data Security
Beginner · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Telehealth, Patient Safety, Health Technology, Help Desk Support, Medical Equipment, System Support, Technical Support, Desktop Support, Practice Management Software, Health Care, Issue Tracking, Network Support, Change Control, Medical Devices, Change Requests, Disaster Recovery, Technical Documentation, Software Installation, General Networking, Technical Communication
Mixed · Course · 1 - 4 Weeks
Skills you'll gain: Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, AI Enablement, Personalized Service, AI Workflows, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Workspace, Gmail, Technical Support, Email Security, Technical Communication, Debugging, Data Access, Cloud Storage, Security Controls, Event Monitoring, File Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support
Beginner · Guided Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: Product Support, Google Cloud Platform, End User Training and Support, Technical Support, Cloud Services, Identity and Access Management, Service Level, Technical Communication, Issue Tracking, Data Cleansing, Incident Management
Beginner · Course · 1 - 4 Weeks