
Skills you'll gain: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
Intermediate · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Instructional Design, Learning Theory, Design, Education Software and Technology, Professional Development, Diversity Equity and Inclusion Initiatives, User Centered Design, Emerging Technologies
Beginner · Course · 1 - 4 Weeks
University of Michigan
Skills you'll gain: Programming Principles, Computer Programming, Python Programming, Computational Thinking, Software Installation, Development Environment
Beginner · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: User Experience Design, Figma (Design Software), Design Thinking, Interaction Design, User Interface (UI) Design, Usability Testing, Prototyping, Wireframing, Software Testing, Information Architecture, White-Box Testing, No-Code Development, Quality Assurance
Build toward a degree
Mixed · Course · 1 - 3 Months

Skills you'll gain: Storyboarding, Wireframing, Information Architecture, Figma (Design Software), User Story, User Experience Design, User Centered Design, Prototyping, User Interface (UI), Usability, Mockups, Persona (User Experience), User Flows
Beginner · Course · 1 - 4 Weeks

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Recruitment, Recruitment Strategies, Talent Acquisition, Drive Engagement, Brand Loyalty, Interviewing Skills, Brand Awareness, Employee Onboarding, Customer experience strategy (CX), Personalized Service, Relationship Building
Intermediate · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Patient Safety, Corrective and Preventive Action (CAPA), Healthcare Project Management, Patient Flow, Case Management, Safety Assurance, Quality Improvement, Safety Standards, Continuous Quality Improvement (CQI), Clinical Data Management, Leadership, Systems Of Measurement
Mixed · Course · 1 - 3 Months

Skills you'll gain: Systems Integration, Google Cloud Platform, Data Analysis
Intermediate · Project · Less Than 2 Hours
Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer experience improvement, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: User Interface (UI), User Interface (UI) Design, User Experience, User Flows, User Experience Design, Usability, Miro AI, User Centered Design, Process Mapping, User Research, User Feedback, Brand Awareness, Business Intelligence
Intermediate · Guided Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: Application Design, Data Mapping, Data Visualization, Google Workspace, Geospatial Mapping, Google Cloud Platform, Data Management
Beginner · Project · Less Than 2 Hours

Skills you'll gain: User Interface (UI), User Experience, Persona (User Experience), User Interface (UI) Design, User Flows, User Interface and User Experience (UI/UX) Design, User Experience Design, UI Components, Visualization (Computer Graphics), User Centered Design
Beginner · Guided Project · Less Than 2 Hours