
Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
★ 4.6 (196) · Beginner · Specialization · 3 - 6 Months

University of Minnesota
Skills you'll gain: AI Personalization, Model Evaluation, Machine Learning Algorithms, Taxonomy, Business Metrics, Machine Learning, Dimensionality Reduction, Performance Metric, Spreadsheet Software, Performance Measurement, Analysis, Systems Design, Algorithms, Solution Design, Microsoft Excel, Descriptive Statistics, Computer Programming
★ 4.3 (834) · Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Prompt Engineering, Customer Analysis, Customer Insights, Personalized Campaigns, AI Personalization, Keyword Research, Big Data, Google Ads, Responsible AI, Marketing Analytics, Data Presentation, Customer experience improvement, Generative AI, Product Improvement, Collaborative Software, Email Marketing, Marketing Automation, Social Media Marketing, Campaign Management, Predictive Analytics
★ 4.6 (235) · Intermediate · Specialization · 3 - 6 Months

Microsoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Constructive Feedback, Customer Analysis, Customer Relationship Building, Dashboard Creation, Service Level, Dashboard, Service Level Agreement, Storytelling, Customer Service, Responsible AI
★ 4.7 (6) · Beginner · Professional Certificate · 3 - 6 Months
Madecraft
Skills you'll gain: Customer Service, Customer Complaint Resolution, Campaign Planning, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Assertiveness, Personalized Service, Customer Engagement, Customer Retention, Experimentation, De-escalation Techniques, Customer Relationship Management, Customer Insights, Leadership and Management, Conflict Management, Team Leadership, Active Listening
Intermediate · Specialization · 3 - 6 Months
Skills you'll gain: Email Marketing, Social Media Marketing, Point of Sale, Customer Relationship Building, Brand Loyalty, Driving engagement, Customer Retention, Order Delivery, Social Media Analytics, Drive Engagement, Social Media Content, Customer Relationship Management, Customer Engagement, Relationship Management, Customer Analysis, Customer Advocacy, Content Scheduling, Logistics Management, E-Commerce, Digital Marketing
★ 4.9 (78) · Beginner · Specialization · 3 - 6 Months

Logical Operations
Skills you'll gain: Customer Service, Customer Retention, Customer Relationship Building, Customer Support, Service Recovery, Customer Complaint Resolution, Greeting Customers, Customer experience improvement, Customer Engagement, De-escalation Techniques, Interpersonal Communications, Personalized Service, Telephone Skills, Friendliness, Verbal Communication Skills, Active Listening, Professionalism, Conflict Management, Crisis Management, Crisis Intervention
★ 4.9 (9) · Mixed · Course · 1 - 3 Months

Skills you'll gain: AI Personalization, Generative AI, Personalized Service, Responsible AI, User Feedback, Customer Service, Customer experience improvement, AI Integrations
★ 4.9 (10) · Beginner · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Health Equity, Health Disparities, Social Determinants Of Health, Nutrition and Diet, Good Manufacturing Practices, Food Quality Assurance And Control, AI Personalization, Food Safety and Sanitation, Nutritional Assessment, Policy Development, Clinical Nutrition, Regulatory Affairs, Public Health, Regulatory Compliance, Health Policy, Health Informatics, Advocacy, Health Assessment, Health Technology, Microbiology
★ 4.6 (70) · Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Customer Insights, Customer Analysis, AI Personalization, Data Storytelling, Conversion Funnel Analysis, Campaign Management, Customer Data Management, Data-Driven Marketing, Marketing Analytics, Data Presentation, Power BI, Customer Relationship Management (CRM) Software, Upselling, Customer Relationship Management, Personalized Campaigns, Cross-Channel Marketing, Performance Reporting, Key Performance Indicators (KPIs), Campaign Planning, Email Marketing
Beginner · Specialization · 3 - 6 Months

Fractal Analytics
Skills you'll gain: Responsible AI, A/B Testing, Design Thinking, Ideation, Generative AI, User Centered Design, Innovation, User Research, Data Storytelling, Dashboard, AI powered creativity, AI literacy, Competitive Analysis, Data Analysis, Journey Mapping, Artificial Intelligence, Prompt Engineering, Critical Thinking, Business Consulting, Problem Solving
★ 4.7 (460) · Beginner · Specialization · 1 - 3 Months
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