Results for "service"
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
Logical Operations
Skills you'll gain: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
Knowledge Accelerators
Skills you'll gain: Customer Service, Problem Solving, Customer Support, Greeting Customers, Help Desk Support, Customer and Client Support, Critical Thinking and Problem Solving, Technical Support and Services, Customer Relationship Management, Interpersonal Communications, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management
Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Hospitality Management, Hospitality, Customer Analysis, Innovation, Customer Insights, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Collaboration, Empathy
University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, Personalized Service, Prompt Engineering, AI Personalization, Customer Engagement, Generative AI, Customer Service, Self Service Technologies, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement
Alfaisal University | KLD
Skills you'll gain: Customer Service, Customer and Client Support, Customer Complaint Resolution, Customer Relationship Management, Customer Retention, Customer experience improvement, Business Planning, Active Listening, Company, Product, and Service Knowledge, Communication, Adaptability
What brings you to Coursera today?
Northeastern University
Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Team Management, Culture Transformation, Service Management, Innovation, Service Improvement, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Continuous Improvement Process, Leadership, Empowerment
Skills you'll gain: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Business Relationship Management, Expectation Management, Performance Measurement, Cloud Services, Contract Negotiation, Key Performance Indicators (KPIs), Cloud Storage, Case Studies
Skills you'll gain: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Management Training And Development, Enterprise Application Management, Organizational Strategy, Professional Networking, Value Propositions, Business Operations, Continuous Improvement Process
University of Colorado Boulder
Skills you'll gain: Community Organizing, Compassion, Community Development, Community Outreach, Social Impact, Needs Assessment, Train The Trainer, Program Evaluation, Sustainable Development, Education and Training, Data Mapping, Initiative and Leadership, Empowerment, Curriculum Planning, Working With Children, Collaboration, Planning, Environmental Issue
Alex Genadinik
Skills you'll gain: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Customer experience strategy (CX), Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
In summary, here are 10 of our most popular service courses
- Introduction to Customer Service:Â CVS Health
- Excellence in Customer Service (Advanced):Â Logical Operations
- Customer Service Fundamentals:Â Knowledge Accelerators
- Effective Service Innovation by Design in Hotel Management :Â Starweaver
- Customer Service in the Age of Generative AI :Â University of Virginia Darden School Foundation
- خدمة العملاء | Customer Service: Alfaisal University | KLD
- Engaging in Service Innovation and Management:Â Northeastern University
- What Are Service-Level Agreements (SLAs)?:Â Coursera
- IT Service Management: Career Guide:Â Packt
- Compassionate Leadership Through Service Learning with Jane Goodall and Roots & Shoots:Â University of Colorado Boulder
