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In diesem Kurs gibt es 2 Module
With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor. We highlight 7 specific attributes of great advisors including integrity, empathy, selfless independence, and big picture thinking. The best trusted advisors are those who have experienced adversity in their own lives.
This module compares and contrasts experts for hire and trusted advisors. Expertise is becoming automated and there is a growing need for experts for hire to become trusted advisors especially in financial and health services. While expertise is becoming commodified, there is also a shortage of trusted advisors.
Das ist alles enthalten
20 Videos4 Lektüren2 Aufgaben3 Diskussionsthemen
Infos zu Modulinhalt anzeigen
20 Videos•Insgesamt 63 Minuten
Course Intro•0 Minuten
How to Become a Trusted Advisor - 01•6 Minuten
How to Become a Trusted Advisor - 02•3 Minuten
How to Become a Trusted Advisor - 03•3 Minuten
How to Become a Trusted Advisor - 04•3 Minuten
How to Become a Trusted Advisor - 05•4 Minuten
How to Become a Trusted Advisor - 06•4 Minuten
How to Become a Trusted Advisor - 07•5 Minuten
How to Become a Trusted Advisor - 08•5 Minuten
How to Become a Trusted Advisor - 09•2 Minuten
How to Become a Trusted Advisor - 10•3 Minuten
How to Become a Trusted Advisor - 11•5 Minuten
How to Become a Trusted Advisor - 12•2 Minuten
How to Become a Trusted Advisor - 13•2 Minuten
How to Become a Trusted Advisor - 14•5 Minuten
How to Become a Trusted Advisor - 15•2 Minuten
How to Become a Trusted Advisor - 16•2 Minuten
How to Become a Trusted Advisor - 17•2 Minuten
How to Become a Trusted Advisor - 18•2 Minuten
How to Become a Trusted Advisor - 19•4 Minuten
4 Lektüren•Insgesamt 30 Minuten
About this course•5 Minuten
About the Assignments•5 Minuten
Discussion Forum Guidleines•10 Minuten
Discussion Forum Guidleines•10 Minuten
2 Aufgaben•Insgesamt 60 Minuten
Module 1 Practice Quiz•30 Minuten
Module 1 Summative Quiz•30 Minuten
3 Diskussionsthemen•Insgesamt 30 Minuten
Meet and Greet•10 Minuten
Meet and Greet•10 Minuten
"Becoming a Trusted Advisor" Discussion •10 Minuten
How Companies Gain Competitive Advantage Through Customer Loyalty
Modul 2•4 Stunden abzuschließen
Moduldetails
The purpose of business is to create and retain customers. While we have significant knowledge about creating first time customers, we are still learning how to retain our existing customers. Companies gain cost, growth, and innovation advantages through customer loyalty. In service industries, customers remain loyal to the first company they use. Only disruptions in company policy, operations or mergers and acquisitions affect customers’ loyalty.
Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges. A leader in innovative teaching and learning, KSU is making an impact across the region, the nation and around the world. As the third largest university in the state of Georgia, Kennesaw State has nearly 45,000 students enrolled in over 180 undergraduate, master’s, doctoral degree and certificate programs.
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Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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