Embark on a transformative journey in IT Service Management with our comprehensive program focusing on ITIL V4 Management and Practices. This course is designed to elevate your expertise in ITSM, providing advanced strategies to excel in today's dynamic digital landscape. Delve into critical aspects such as architecture management, Continual Improvement practices, and information security management to ensure robust IT service delivery. Explore essential management practices including change, risk, and financial management, alongside effective strategies for supplier and talent management. Through theoretical exploration and practical examples, gain comprehensive insights into service management and technical management aspects, empowering you to drive organizational success and innovation.
noch 3 Tage: Holen Sie sich einen Black Friday Boost mit $160 Rabatt auf 10.000+ Programme.Sparen Sie jetzt.
ITIL V4 Brief Overview of Management and Practices
Dieser Kurs ist Teil von Spezialisierung fĂĽr ITIL V4 Certification Preparation
Dozent: EDUCBA
Bei enthalten
(133Â Bewertungen)
Empfohlene Erfahrung
Was Sie lernen werden
Master critical aspects of IT Service Management, including architecture management and Continual Improvement practices
Develop expertise in managing information security and optimizing service delivery
Gain insights into essential management practices and technical elements to drive organizational success and innovation
Kompetenzen, die Sie erwerben
- Kategorie: IT Security Architecture
- Kategorie: Information Technology Architecture
- Kategorie: IT Management
- Kategorie: IT Infrastructure
- Kategorie: Incident Management
- Kategorie: Risk Management Framework
- Kategorie: Information Technology Infrastructure Library
- Kategorie: Service Management
- Kategorie: IT Service Management
- Kategorie: Security Management
- Kategorie: Problem Management
- Kategorie: Change Control
- Kategorie: Enterprise Architecture
- Kategorie: Release Management
- Kategorie: Capacity Management
Wichtige Details
Zu Ihrem LinkedIn-Profil hinzufĂĽgen
12 Aufgaben
Erfahren Sie, wie Mitarbeiter fĂĽhrender Unternehmen gefragte Kompetenzen erwerben.
Erweitern Sie Ihre Fachkenntnisse
- Lernen Sie neue Konzepte von Branchenexperten
- Gewinnen Sie ein Grundverständnis bestimmter Themen oder Tools
- Erwerben Sie berufsrelevante Kompetenzen durch praktische Projekte
- Erwerben Sie ein Berufszertifikat zur Vorlage
In diesem Kurs gibt es 3 Module
This module immerses learners in the critical aspects of IT service management, beginning with architecture management's role and the significance of Continual Improvement practices. Learners recognize the importance of managing information security in ensuring robust IT service delivery. Additionally, they explore the contributions of knowledge management, measurement, change, portfolio, project, relationship, risk, and financial management to IT service success. Furthermore, learners delve into strategy management, effective supplier management strategies, and talent management's role in optimizing IT service delivery. Through practical examples and theoretical exploration, learners gain comprehensive insights into essential aspects of IT service management, empowering them to drive organizational success and innovation.
Das ist alles enthalten
18 Videos3 LektĂĽren4 Aufgaben1 Diskussionsthema
This module offers an in-depth exploration of crucial aspects of service management. Learners define Availability Management, grasp the significance of business analysis, and master capacity/performance management. Additionally, they implement effective change control strategies. Furthermore, learners explore incident management, IT asset management, monitoring, problem resolution, release management, service catalogs, and service configuration management. The module also delves into service continuity, emphasizing service design's importance, service desk practices, service level management, service requests, and service validation. Through theoretical exploration and practical exercises, learners gain comprehensive insights into essential service management practices, empowering them to optimize service delivery within their organizations.
Das ist alles enthalten
19 Videos2 LektĂĽren4 Aufgaben1 Diskussionsthema
This module provides a deep understanding of key elements essential for efficient service delivery processes. Learners grasp the role of deployment management and its significance in ensuring effectiveness. They explore managing infrastructure and platforms to optimize service delivery, ensuring smooth operation of IT services. Additionally, the module identifies the crucial role of software development and management in enhancing service quality and facilitating continuous improvement. Through theoretical exploration and practical examples, learners gain comprehensive insights into deployment strategies, infrastructure management, and software development practices, empowering them to drive service excellence and innovation within their organizations.
Das ist alles enthalten
4 Videos2 LektĂĽren4 Aufgaben1 Diskussionsthema
Erwerben Sie ein Karrierezertifikat.
FĂĽgen Sie dieses Zeugnis Ihrem LinkedIn-Profil, Lebenslauf oder CV hinzu. Teilen Sie sie in Social Media und in Ihrer Leistungsbeurteilung.
Mehr von Support and Operations entdecken
Status: Kostenloser Testzeitraum
Status: Kostenloser Testzeitraum
Status: Kostenloser Testzeitraum
Status: Kostenloser Testzeitraum
Warum entscheiden sich Menschen fĂĽr Coursera fĂĽr ihre Karriere?
Bewertungen von Lernenden
133 Bewertungen
- 5 stars
95,52Â %
- 4 stars
2,98Â %
- 3 stars
0Â %
- 2 stars
0Â %
- 1 star
1,49Â %
Zeigt 3 von 133 an
GeprĂĽft am 2. Mai 2025
Great for certification prep—simplifies ITILv4’s key concepts, though real-world examples would strengthen practical application.
GeprĂĽft am 14. Sep. 2025
Very effective course! The brief overview of ITIL V4 management and practices provides just the right depth, balancing clarity, practicality, and professional application for learners.
GeprĂĽft am 21. Juni 2025
Informative course covering ITIL V4 fundamentals, service management concepts, key practices, and their application in modern IT environments.
Neue Karrieremöglichkeiten mit Coursera Plus
Unbegrenzter Zugang zu 10,000+ Weltklasse-Kursen, praktischen Projekten und berufsqualifizierenden Zertifikatsprogrammen - alles in Ihrem Abonnement enthalten
Bringen Sie Ihre Karriere mit einem Online-Abschluss voran.
Erwerben Sie einen Abschluss von erstklassigen Universitäten – 100 % online
SchlieĂźen Sie sich mehr als 3.400Â Unternehmen in aller Welt an, die sich fĂĽr Coursera for Business entschieden haben.
Schulen Sie Ihre Mitarbeiter*innen, um sich in der digitalen Wirtschaft zu behaupten.
Häufig gestellte Fragen
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
Weitere Fragen
Finanzielle UnterstĂĽtzung verfĂĽgbar,