ITIL V4 Brief Overview of Management and Practices

Sichern Sie sich eines unserer besten Angebote mit Coursera Plus für 199 $ (normalerweise 399 $). Jetzt sparen.

kurs ist nicht verfügbar in Deutsch (Deutschland)

Wir übersetzen es in weitere Sprachen. Sehen Sie sich die Sprachen an, die wir anbieten.

ITIL V4 Brief Overview of Management and Practices

Dieser Kurs ist Teil von Spezialisierung „ITIL V4 Certification Preparation “

Dozent: EDUCBA

2.383 bereits angemeldet

Bei Mehr erfahren enthalten

Fragen Sie Coursera

3 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

173 Bewertungen

Stufe Mittel

Empfohlene Erfahrung

9 Stunden zu vervollständigen

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

3 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

173 Bewertungen

Stufe Mittel

Empfohlene Erfahrung

9 Stunden zu vervollständigen

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

Was Sie lernen werden

Master critical aspects of IT Service Management, including architecture management and Continual Improvement practices
Develop expertise in managing information security and optimizing service delivery
Gain insights into essential management practices and technical elements to drive organizational success and innovation

Kompetenzen, die Sie erwerben

Kategorie: IT Service Management
Kategorie: Enterprise Architecture
Kategorie: IT Infrastructure
Kategorie: Technical Services
Kategorie: IT Security Architecture
Kategorie: Service Management
Kategorie: Computing Platforms
Kategorie: IT Management
Kategorie: Change Control
Kategorie: Infrastructure Architecture
Kategorie: Risk Management Framework
Kategorie: Security Management

Werkzeuge, die Sie lernen werden

Kategorie: Information Technology Architecture
Kategorie: Information Technology Infrastructure Library

Wichtige Details

Zertifikat zur Vorlage

Zu Ihrem LinkedIn-Profil hinzufügen

Bewertungen

12 Aufgaben

Unterrichtet in Englisch

Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

Weitere Informationen zu Coursera für Unternehmen

Logos von Petrobras, TATA, Danone, Capgemini, P&G und L'Oreal

Erweitern Sie Ihre Fachkenntnisse

Dieser Kurs ist Teil der Spezialisierung Spezialisierung „ITIL V4 Certification Preparation “

Wenn Sie sich für diesen Kurs anmelden, werden Sie auch für diese Spezialisierung angemeldet.

Lernen Sie neue Konzepte von Branchenexperten
Gewinnen Sie ein Grundverständnis bestimmter Themen oder Tools
Erwerben Sie berufsrelevante Kompetenzen durch praktische Projekte
Erwerben Sie ein Berufszertifikat zur Vorlage

In diesem Kurs gibt es 3 Module

Embark on a transformative journey in IT Service Management with our comprehensive program focusing on ITIL V4 Management and Practices. This course is designed to elevate your expertise in ITSM, providing advanced strategies to excel in today's dynamic digital landscape. Delve into critical aspects such as architecture management, Continual Improvement practices, and information security management to ensure robust IT service delivery. Explore essential management practices including change, risk, and financial management, alongside effective strategies for supplier and talent management. Through theoretical exploration and practical examples, gain comprehensive insights into service management and technical management aspects, empowering you to drive organizational success and innovation.

This module immerses learners in the critical aspects of IT service management, beginning with architecture management's role and the significance of Continual Improvement practices. Learners recognize the importance of managing information security in ensuring robust IT service delivery. Additionally, they explore the contributions of knowledge management, measurement, change, portfolio, project, relationship, risk, and financial management to IT service success. Furthermore, learners delve into strategy management, effective supplier management strategies, and talent management's role in optimizing IT service delivery. Through practical examples and theoretical exploration, learners gain comprehensive insights into essential aspects of IT service management, empowering them to drive organizational success and innovation.

Das ist alles enthalten

18 Videos3 Lektüren4 Aufgaben1 Diskussionsthema

18 VideosInsgesamt 72 Minuten

Introduction5 Minuten
Explanation of the role of Architecture Management in Service Delivery2 Minuten
Overview of the Continual Improvement Practice and its Significance Part 11 Minute
Overview of the Continual Improvement Practice and its Significance Part 22 Minuten
Importance of Managing Information Security within Service Management3 Minuten
How Knowledge Management Contributes to Organizational Success3 Minuten
Understanding the Role of Measurement and Reporting in Evaluating Service Performance3 Minuten
Strategies for Managing Organizational Change Effectively4 Minuten
Overview of Portfolio Management in the Context of IT Service Management6 Minuten
The Role of Project Management in Implementing IT Service Improvements5 Minuten
Strategies for Effective Relationship Management within Service Delivery5 Minuten
Importance of Managing Risks in IT Service Management6 Minuten
Service Financial Management6 Minuten
New Technologies Involved for the Service Financial Management4 Minuten
Understanding the Role of Strategy Management in Service Delivery5 Minuten
Strategies for Effective Supplier Management5 Minuten
Managing Workforce and Talent in the Context of IT Service Delivery Part 16 Minuten
Managing Workforce and Talent in the Context of IT Service Delivery Part 23 Minuten

3 LektürenInsgesamt 30 Minuten

Course Syllabus - Welcome reading10 Minuten
Information Security Management in ITIL 410 Minuten
Strategic View of Architecture Management Practice in ITIL 410 Minuten

4 AufgabenInsgesamt 75 Minuten

General Management Practices15 Minuten
Knowledge Management and Other Processes15 Minuten
Strategy and Supplier Management15 Minuten
ITIL Management and Practices30 Minuten

1 DiskussionsthemaInsgesamt 10 Minuten

Discussion Prompt: ITIL Management and Practices10 Minuten

This module offers an in-depth exploration of crucial aspects of service management. Learners define Availability Management, grasp the significance of business analysis, and master capacity/performance management. Additionally, they implement effective change control strategies. Furthermore, learners explore incident management, IT asset management, monitoring, problem resolution, release management, service catalogs, and service configuration management. The module also delves into service continuity, emphasizing service design's importance, service desk practices, service level management, service requests, and service validation. Through theoretical exploration and practical exercises, learners gain comprehensive insights into essential service management practices, empowering them to optimize service delivery within their organizations.

Das ist alles enthalten

19 Videos2 Lektüren4 Aufgaben1 Diskussionsthema

19 VideosInsgesamt 86 Minuten

Introduction3 Minuten
Definition and role of Availability Management6 Minuten
The Importance of Business Analysis in Service Management6 Minuten
Managing Capacity and Performance for Optimal Service Delivery4 Minuten
Strategies for Effective Change Control within Service Management Part 16 Minuten
Strategies for Effective Change Control within Service Management Part 22 Minuten
Overview of Incident Management Practices5 Minuten
The Role of IT Asset Management in Service Delivery5 Minuten
Managing Monitoring and Events for Proactive Service Management4 Minuten
Addressing and Resolving Problems within IT Services5 Minuten
Overview of Release Management Practices4 Minuten
Managing Service Catalogues for Effective Service Delivery4 Minuten
The Role of Service Configuration Management4 Minuten
Ensuring Service Continuity in the Face of Disruptions5 Minuten
The Importance of Service Design in Delivering Effective Services5 Minuten
Overview of Service Desk Practices4 Minuten
Managing and Maintaining Service Levels6 Minuten
Addressing and Fulfilling Service Requests4 Minuten
Ensuring the Validation and Testing of Services5 Minuten

2 LektürenInsgesamt 20 Minuten

Capacity Management in ITIL 4: Ensuring Smooth Operations10 Minuten
Release Management in ITIL 4: A Detailed Explanation10 Minuten

4 AufgabenInsgesamt 75 Minuten

Service Management Practices15 Minuten
Incident, Asset and Other Processes15 Minuten
Service Continuity and Service Desk Functions15 Minuten
ITIL Service Management and Practices30 Minuten

1 DiskussionsthemaInsgesamt 10 Minuten

Discussion Prompt: ITIL Service Management and Practices10 Minuten

This module provides a deep understanding of key elements essential for efficient service delivery processes. Learners grasp the role of deployment management and its significance in ensuring effectiveness. They explore managing infrastructure and platforms to optimize service delivery, ensuring smooth operation of IT services. Additionally, the module identifies the crucial role of software development and management in enhancing service quality and facilitating continuous improvement. Through theoretical exploration and practical examples, learners gain comprehensive insights into deployment strategies, infrastructure management, and software development practices, empowering them to drive service excellence and innovation within their organizations.

Das ist alles enthalten

4 Videos2 Lektüren4 Aufgaben1 Diskussionsthema

4 VideosInsgesamt 15 Minuten

Introduction to Technical Management Practices3 Minuten
The Role of Deployment Management in Service Delivery4 Minuten
Managing Infrastructure and Platforms for Optimal Service Delivery5 Minuten
The Role of Software Development and Management in Service Improvement4 Minuten

2 LektürenInsgesamt 15 Minuten

Software Development Management in ITIL 410 Minuten
Exam voucher5 Minuten

4 AufgabenInsgesamt 75 Minuten

Technical Management Practices15 Minuten
Infrastructure Management15 Minuten
Software Development Management15 Minuten
ITIL Technical Management and Practices30 Minuten

1 DiskussionsthemaInsgesamt 10 Minuten

Discussion Prompt: ITIL Technical Management and Practices10 Minuten

Erwerben Sie ein Karrierezertifikat.

Fügen Sie dieses Zeugnis Ihrem LinkedIn-Profil, Lebenslauf oder CV hinzu. Teilen Sie sie in Social Media und in Ihrer Leistungsbeurteilung.

Dozent

Lehrkraftbewertungen

(8 Bewertungen)

EDUCBA

1.707 Kurse351.089 Lernende

von

EDUCBA

Mehr von Support and Operations entdecken

EDUCBA
ITIL V4 Introduction to Service Management Concept
Kurs
Status: Kostenloser Testzeitraum
EDUCBA
ITIL V4 Details of Four Dimensions of Service Management
Kurs
Status: Kostenloser Testzeitraum
Logical Operations
ITIL 4: Management Practices
Kurs
Status: Kostenloser Testzeitraum
Logical Operations
ITIL 4 Awareness
Kurs
Kategorie: Vorschau

Warum entscheiden sich Menschen für Coursera für ihre Karriere?

Felipe M.

Lernender seit 2018

„Es ist eine großartige Erfahrung, in meinem eigenen Tempo zu lernen. Ich kann lernen, wenn ich Zeit und Nerven dazu habe.“

Jennifer J.

Lernender seit 2020

„Bei einem spannenden neuen Projekt konnte ich die neuen Kenntnisse und Kompetenzen aus den Kursen direkt bei der Arbeit anwenden.“

Larry W.

Lernender seit 2021

„Wenn mir Kurse zu Themen fehlen, die meine Universität nicht anbietet, ist Coursera mit die beste Alternative.“

Chaitanya A.

„Man lernt nicht nur, um bei der Arbeit besser zu werden. Es geht noch um viel mehr. Bei Coursera kann ich ohne Grenzen lernen.“

Bewertungen von Lernenden

5 stars
89,59 %
4 stars
6,93 %
3 stars
0,57 %
2 stars
0,57 %
1 star
2,31 %

Zeigt 3 von 173 an

Geprüft am 23. März 2026

A masterclass in brevity. It covers the core ITIL 4 practices with impressive depth, ensuring you understand how to drive efficiency and quality within any IT department. Truly world-class content.

Geprüft am 10. Sep. 2025

This brief ITIL V4 overview provides clear, structured explanations of management and practices, making complex topics simple, practical, and applicable to daily IT service operations.

Geprüft am 11. Mai 2026

This course clarifies the evolution of ITIL into its fourth version. The breakdown of practices is insightful, providing a clear roadmap for improved service management excellence.

Weitere Bewertungen anzeigen

Häufig gestellte Fragen

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.