When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Professional Skills: Resolving and Transforming Conflict

kurs ist nicht verfügbar in Deutsch (Deutschland)

Wir übersetzen es in weitere Sprachen.

Professional Skills: Resolving and Transforming Conflict

Dieser Kurs ist Teil von Spezialisierung „Professional Skills: Conflict Management and Negotiation“

Dozent: Tyler Galarneau

Bei enthalten

Mehr erfahren

4 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

3 Stunden zu vervollständigen

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

4 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

3 Stunden zu vervollständigen

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

Was Sie lernen werden

Respond effectively to conflict by understanding its causes and resources.
Explore cooperative solutions through thoughtful responses and purposeful questions.
Follow through on solutions with honesty and humility to transform conflict.

Kompetenzen, die Sie erwerben

Kategorie: Creative Problem-Solving
Kategorie: Trustworthiness
Kategorie: Communication
Kategorie: Collaboration
Kategorie: Leadership
Kategorie: Communication Strategies
Kategorie: Conflict Management
Kategorie: De-escalation Techniques
Kategorie: Follow Through
Kategorie: Emotional Intelligence
Kategorie: Honesty
Kategorie: Personal Integrity
Kategorie: Cooperation
Kategorie: Accountability
Kategorie: Decision Making

Wichtige Details

Zertifikat zur Vorlage

Zu Ihrem LinkedIn-Profil hinzufügen

Kürzlich aktualisiert!

März 2026

Bewertungen

3 Aufgaben

Unterrichtet in Englisch

91% of learners achieved a positive career outcome

Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

Weitere Informationen zu Coursera für Unternehmen

Logos von Petrobras, TATA, Danone, Capgemini, P&G und L'Oreal

Erweitern Sie Ihre Fachkenntnisse

Dieser Kurs ist Teil der Spezialisierung Spezialisierung „Professional Skills: Conflict Management and Negotiation“

Wenn Sie sich für diesen Kurs anmelden, werden Sie auch für diese Spezialisierung angemeldet.

Lernen Sie neue Konzepte von Branchenexperten
Gewinnen Sie ein Grundverständnis bestimmter Themen oder Tools
Erwerben Sie berufsrelevante Kompetenzen durch praktische Projekte
Erwerben Sie ein Berufszertifikat zur Vorlage

In diesem Kurs gibt es 4 Module

Master the final and most crucial stages of conflict management: resolution and transformation. This course helps you turn conflict into collaboration by applying clear communication, creative problem-solving, and follow-through strategies.

Getting through conflict is only half the battle — resolving it is where the real transformation begins. Resolving and Transforming Conflict, developed by ASU’s Sandra Day O’Connor College of Law, gives you the frameworks and tools to create cooperative, lasting solutions. This course builds on conflict awareness and management skills to help you follow through with strategies that promote trust, accountability, and change. You’ll explore real-world tactics for responding thoughtfully, brainstorming collaboratively, and applying practical solutions that are applicable in any workplace setting. Whether you’re addressing individual disputes or team-wide issues, you’ll develop the confidence to lead with integrity, respond clearly and resolve fairly.

Moduldetails

This module introduces you to the fundamental aspects of conflict, helping you understand its various causes and the resources available for effective resolution. You will learn practical strategies for responding to conflict in a constructive manner, focusing on how to de-escalate situations and foster positive outcomes. By the end of this module, you will be equipped with the initial tools to approach disagreements with confidence and skill.

Das ist alles enthalten

1 Aufgabe7 Plug-ins

1 AufgabeInsgesamt 10 Minuten

Quiz: Responding to conflict10 Minuten

7 Plug-insInsgesamt 45 Minuten

Responding to conflict: Causes and resources5 Minuten
Responding effectively to conflict4 Minuten
Practice the solution: Responding effectively to conflict10 Minuten
Job aid: Responding effectively to conflict3 Minuten
Reflect on the solution: Responding to conflict10 Minuten
Respond to problems and offer thoughtful responses: Key takeaways3 Minuten
Apply the solution: Responding to conflict10 Minuten

Building on the foundational understanding of conflict, this module delves into the art of exploring cooperative solutions. You will discover how to shift from adversarial positions to collaborative problem-solving, emphasizing thoughtful responses and purposeful questioning. This module will guide you in transforming conflict into opportunities for mutual understanding and shared success, enhancing your ability to work with others towards common goals.

Das ist alles enthalten

1 Aufgabe7 Plug-ins

1 AufgabeInsgesamt 10 Minuten

Exploring cooperative solutions10 Minuten

7 Plug-insInsgesamt 45 Minuten

Exploring cooperative solutions: Causes and resources5 Minuten
Exploring cooperative solutions: Cooperating to transform conflict4 Minuten
Practice the solution: Cooperating to transform conflict10 Minuten
Job aid: Cooperating to transform conflict3 Minuten
Reflect on the solution: Exploring cooperative solutions10 Minuten
Offer thoughtful responses, ask purposeful questions: Key takeaways3 Minuten
Apply the solution: Exploring cooperative solutions10 Minuten

The final module focuses on the critical step of following through on conflict solutions with honesty and humility. You will learn how to sustain positive changes, build trust, and ensure that agreed-upon resolutions are implemented effectively. This module emphasizes the importance of accountability and integrity in maintaining healthy relationships and preventing future conflicts, empowering you to achieve lasting peace and productivity.