This job task covers the active use of generative AI to produce business content and explore ideas. Learners will work with GenAI as a thought partner to surface fresh perspectives on a topic, apply basic prompting techniques to generate text for everyday workplace tasks, and produce first drafts of common business documents such as customer communications, sales emails, marketing posts, and BI reports. By the end of this job task, learners will be able to use GenAI productively across the most common content-generation scenarios at work.

This job task covers the more advanced GenAI skills of structuring multi-step prompts and critically evaluating GenAI outputs before they are used. Learners will design sequences of prompts that build on each other toward complex outputs, and develop the critical evaluation skills needed to spot bias, hallucinations, and inappropriate content in GenAI responses. By the end of this job task, learners will be able to produce higher-quality GenAI outputs through structured prompting and assess the trustworthiness of those outputs before using them.

Review the skills you practiced and demonstrated in this course, then prepare to describe them in career-relevant ways. You’ll also explore recommended skill paths that can help you continue building related job-ready skills.