You don't need to be an IT professional to make good technology decisions — but you need enough knowledge to ask the right questions and communicate with the people who manage the systems your organization depends on. This module gives you that working knowledge. You'll explore the physical components of computing — processors, input and output technologies, and storage — and what these mean for business. Hardware decisions affect speed, scalability, cost, and competitive positioning. On the software side, you'll examine the issues organizations face daily: managing costs, navigating licensing, maintaining systems, and choosing between custom and commercial solutions. You'll distinguish between operating systems that run the machine and application software that runs the business. Whether you work in marketing, finance, operations, or management, your organization's technology decisions will affect your work every day. This module helps you understand why those decisions matter and how to be part of the conversation. 💡Tip for success: Think about the systems you already use at work or school as you work through these concepts — you'll recognize more than you expect.

Technology investments create value only when they connect to business strategy. This module is where information systems stop being a technical subject and become a strategic one. You'll start with business processes — the activities that deliver value to customers and keep organizations running. Understanding how IT enables and transforms those processes is one of the most practical skills you can bring to any job. You'll examine the difference between reengineering a process from scratch, improving one incrementally, and managing processes as ongoing assets. Then you'll zoom out to the competitive landscape. Using Porter's Five Forces, you'll analyze the pressures every organization faces and explore how information systems counter those pressures to build sustainable advantage. Competitive advantage isn’t determined by products alone. It often comes from using technology strategically. This module gives you the tools to understand why and to start applying that thinking in your career. 💡Tip for success: Pick a company you know well and apply Porter's Five Forces to it as you work through the material. It will make the framework click immediately.

The technologies that make organizations efficient also create serious responsibilities for the companies that deploy them and the professionals within them. Every organization collects, stores, and uses personal data. Every professional will face situations where the right technical choice and the right ethical choice aren't the same. Ethical frameworks for IT aren't academic; they're preparation for real decisions in your career. You'll examine four categories of ethical issues—privacy, accuracy, property, and accessibility—and build a framework for hard situations. You'll also look at privacy: where personal data lives, how it flows through organizations, and what realistic threats look like for individuals and companies. Public awareness of data rights and regulations like GDPR means ethics and privacy are now board-level concerns. Professionals who understand these issues are more valuable and more trusted. 💡Tip for success: Resist the urge to find a clear right answer in the ethical scenarios. The goal is to build a framework for reasoning through the hard ones.

Summative assessment for the course