Managing a team requires more than subject matter expertise, it demands strong communication, emotional intelligence, and the ability to guide people through change, conflict, and growth. The Managing a Team specialization—built with faculty across Arizona State University—prepares current and aspiring managers with the practical tools to lead diverse teams, deliver effective feedback, foster psychological safety, and make ethical, strategic decisions.

This specialization is designed for:

• New and aspiring managers building foundational leadership skills

• Team leads and supervisors seeking better communication and decision-making practices

• Professionals transitioning into people management roles

• HR, DEI, and L&D professionals training team managers

• Anyone responsible for guiding teams toward shared goals

Übungsprojekt

What’s Included:

• Ethical decision-making tools like the Blanchard-Peale and National Defense University (NDU) models

• Frameworks for delivering feedback, including the Situation-Behavior-Impact (SBI) method

• Conflict management strategies for in-person, phone, and email interactions

• Empathy-building practices such as the HURIER model and mindfulness-based self-empathy techniques

• Cognitive bias reduction techniques, including assigning devil’s advocates and promoting constructive disagreement

Key Benefits:

• Gain essential skills to manage teams effectively

• Deliver constructive feedback and promote team development

• Resolve conflict and foster collaboration in high-stakes situations

• Improve ethical and strategic decision-making under pressure

• Build a culture of trust, accountability, and psychological safety