Explore how Microsoft Copilot is transforming business functions. Discover Copilot's AI-powered features designed to streamline interactions and improve efficiency. Learn how to harness Copilot to automate responses to routine inquiries, rapidly resolve complex issues, and even anticipate potential problems before they escalate. Explore real-world examples of how organizations have used Copilot to elevate their customer service and success initiatives. Evaluate the tangible impact of Copilot on key metrics like customer satisfaction, retention rates, and overall experience. Gain insights into best practices for integrating Copilot into your customer-facing workflows to achieve measurable improvements in your customer support operations.

By the end of this course, you'll be able to: • Identify how Copilot can optimize marketing, sales, and customer service processes. • Demonstrate the ability to use Copilot to optimize marketing, sales, and customer service processes. • Assess the benefits and potential challenges of integrating Copilot into different business functions, considering factors like efficiency, effectiveness, ethical considerations, and regulatory compliance. Required Course Materials: A Copilot license is required to complete this course. If you don’t have a Microsoft 365 Personal or Family license, you can start a free 30-day trial using the link provided in the course.

Equip yourself with the knowledge and tools needed to responsibly leverage Microsoft Copilot while navigating the complex landscape of ethical considerations and regulatory compliance. You’lll gain a comprehensive understanding of key ethical concepts relevant to generative AI, such as transparency, human oversight, accountability, and fairness. The course will delve into real-world scenarios, evaluating the effectiveness of various Copilot prompts and configurations through the lens of ethics and regulation.

After completing this course, you'll be able to: • Identify key ethical and regulatory concepts related to generative AI, such as transparency, human agency and oversight, accountability, technical robustness and safety, diversity, nondiscrimination and fairness, privacy and data governance, and social and environmental well-being. • Evaluate the effectiveness of various Copilot prompts and configurations, while considering ethical implications and regulatory compliance in different usage scenarios. • Develop a comprehensive framework for responsible Copilot use incorporating best practices, ethical considerations, and adherence to relevant regulations. Required Course Materials: A Copilot license is required to complete this course. If you don’t have a Microsoft 365 Personal or Family license, you can start a free 30-day trial using the link provided in the course.