Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Microsoft PowerPoint, Sales Presentation, Presentations, Sales Presentations, Target Audience, Company, Product, and Service Knowledge, Value Propositions, Microsoft Office, Productivity Software, Business Communication, Business Process
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Figma (Design Software), Responsive Web Design, User Experience Design, User Interface and User Experience (UI/UX) Design, Layout Design, User Interface (UI) Design, Web Design, Typography, Usability, E-Commerce, User Interface (UI), User Experience, Design Elements And Principles, Prototyping, UI Components
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Model Training, Fine-tuning, Model Evaluation, Model Optimization, Machine Learning Methods, Predictive Modeling, Tensorflow, Statistical Machine Learning, MLOps (Machine Learning Operations), Computer Vision, Applied Machine Learning, Performance Testing, Transfer Learning, Feature Engineering, Scikit Learn (Machine Learning Library), Verification And Validation, Network Architecture, Deep Learning, Benchmarking, PyTorch (Machine Learning Library)
Intermédiaire · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Service Recovery, Marketing Psychology, Customer experience improvement, Customer experience strategy (CX), Customer Service, Integrated Marketing Communications, Customer Insights, Data-Driven Marketing, Service Design, Consumer Behaviour, Media and Communications, Customer Analysis, Brand Strategy, Customer Relationship Building, Brand Management, Marketing Communications, Communication Strategies, Strategic Communication, Marketing, Social Media Analytics
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Canva (Software), Style Guides, Logo Design, Branding, Marketing Collateral, Marketing Design, Marketing Materials, Brand Marketing, Brand Strategy, Graphic Design, Brand Management, Media Strategy, Cross-Channel Marketing, Organizational Skills, Design Elements And Principles
Intermédiaire · Projet Guidé · Moins de 2 heures

HubSpot Academy
Compétences que vous acquerrez: Sales Management, Sales Enablement, Sales Training, Sales Process, Sales Development, Selling Techniques, Employee Coaching, Employee Onboarding, Training Programs, Recruitment, New Hire Orientations, Talent Recruitment, Recruitment Strategies
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Facebook, Web Presence, Social Media Marketing, Social Media, Social Media Management, Customer Inquiries, Social Media Content, Customer Service, Customer experience improvement, Marketing Automation, Marketing, Marketing Communications, Content Development and Management, User Accounts, Administration, Business Administration
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Presentations, Sales Presentation, Productivity Software, Data Sharing, Project Design, Project Documentation, Graphic Design, Business Communication, Marketing
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Timelines, Product Demonstration, Product Promotion, Marketing Materials, Presentations, Sales Presentations, Marketing Collateral, Sales Presentation, Marketing Design, Project Design, Project Schedules, Value Propositions, Entrepreneurship, Graphic Design, Data Sharing
Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Renforcement des relations avec les clients, Recherche de mots-clés, Résolution des plaintes des clients, Appels sortants, Résolution de problèmes, Communication, Compétences en matière d'entretien, Demandes de renseignements des clients, Gestion des conflits, Techniques de désescalade, Service clientèle, Expérience en centre d'appel, Compétences en matière de communication verbale, Appels entrants
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Canva (Software), Marketing Materials, Promotional Materials, Marketing Collateral, Advertising, Digital Advertising, Design Elements And Principles, Organizational Skills, Graphic Design, Driving engagement, Layout Design, Online Advertising, Design, Graphic and Visual Design, Graphic and Visual Design Software, Graphical Tools, Marketing, Dashboard
Intermédiaire · Projet Guidé · Moins de 2 heures