Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Coursera
Compétences que vous acquerrez: Pay Per Click Advertising, Google Ads, Keyword Research, Advertising Campaigns, Search Engine Marketing, Marketing Budgets, Online Advertising, Campaign Planning, Data-Driven Marketing, Paid media, Digital Marketing Tools, Advertising, Digital Advertising, Data-Driven Decision-Making, Sales Presentation, Budgeting, Cost Estimation, Performance Metric, Analysis
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Blogs, Rédaction, Optimisation du contenu, Édition, Création de contenu, Rédaction et édition, Public cible, Une créativité alimentée par l'IA, Commentaires des utilisateurs, Favoriser l'engagement, Contenu numérique
Intermédiaire · Projet Guidé · Moins de 2 heures
Compétences que vous acquerrez: Customer Service, Customer experience improvement, Customer Engagement, Customer Analysis, Customer Retention, Facebook, Customer Insights, Goal Setting, Google Sheets, Marketing, Purchasing, Communication, Business
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Canva (Software), Graphic Design, Design, Graphical Tools, Graphic and Visual Design, Creative Design, Marketing Design, Color Matching, Branding, Marketing Collateral, Marketing Materials
Débutant · Projet Guidé · Moins de 2 heures

Logical Operations
Compétences que vous acquerrez: Time Management, Goal-Oriented, Productivity, Organizational Skills, Goal Setting, Prioritization, Planning, Delegation Skills, Multitasking, Personal Development, Resource Allocation, Negotiation, Scheduling, Strategic Prioritization, Self-Awareness, Decision Making, Benchmarking
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Strategic Sourcing, Procurement, Supplier Performance Management, Keyword Research, Prospecting and Qualification, Lead Generation, Artificial Intelligence
Débutant · Cours · 1 à 4 semaines

Alex Genadinik
Compétences que vous acquerrez: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Cost Accounting, Management Accounting, Variance Analysis, Cost Benefit Analysis, Profit and Loss (P&L) Management, Specialized Accounting, Gross Profit, Accounting, Estimation, Business Planning, Performance Measurement, Accounting Systems, Operating Cost, Cost Estimation, Financial Analysis, Cost Management, Accounting Records, Analysis, Operational Analysis, Resource Allocation
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Intercultural Competence, Cultural Responsiveness, Relationship Building, Relationship Management, Professional Development, Data Storytelling, Oral Expression, Public Speaking, Rapport Building, Tactfulness, Persuasive Communication, User Feedback, Communication Strategies, Overcoming Objections, Drive Engagement, AI literacy, Continuous Improvement Process
Débutant · Cours · 1 à 3 mois

Universidades Anáhuac
Compétences que vous acquerrez: Technology Strategies, Leadership and Management, Customer experience improvement, Leadership, Strategic Leadership, Business Transformation, Innovation, Self Service Technologies, AI Enablement, Digital Transformation, Responsible AI, Insurance, Data Ethics, Change Management, Culture Transformation, Customer Service, AI Personalization, Automation, AI Integrations, Operational Efficiency
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Canva (Software), Facebook, Marketing Materials, Advertising, Graphic and Visual Design Software, Marketing Collateral, Marketing Design, Graphic and Visual Design, Graphic Design, Branding, Content Marketing, Digital Marketing
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Oral Expression, Driving engagement, Sales Presentations, Business Communication, Data Visualization, Layout Design
Débutant · Cours · 1 à 3 mois