Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Coursera
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Variance Analysis, Cost Control, Cost Accounting, Cost Management, Operating Cost, Operational Efficiency, Management Accounting, Financial Data, Performance Analysis, Standard Accounting Practices, Cost Estimation, Performance Measurement, Budgeting
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Variance Analysis, Performance Measurement, Performance Reporting, Management Reporting, Budgeting, Financial Data, Performance Analysis, Financial Reporting, Business Metrics, Financial Analysis, Management Accounting, Cost Control, Cost Accounting, Performance Metric, Profit and Loss (P&L) Management, Operational Performance Management, Key Performance Indicators (KPIs), Customer Analysis, Operating Budget, Finance
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Leaflet (Software), React.js, Application Deployment, Application Development, Web Design and Development, Cloud Deployment, Web Development, Responsive Web Design, UI Components, Interactive Design, User Interface (UI)
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Analyse des causes profondes, Keras (bibliothèque de réseaux neuronaux), Analyse des défaillances, Modèle de formation, Optimisation du modèle, Amélioration et optimisation des processus, Analyse des performances
Intermédiaire · Cours · 1 à 4 semaines

Logical Operations
Compétences que vous acquerrez: Microsoft Excel, Pivot Tables And Charts, Spreadsheet Software, Data Visualization, Excel Formulas, Data Analysis, Data Analysis Software, Microsoft 365, Data Entry, Productivity Software, Data Management, Trend Analysis, Document Management, Presentations, User Interface (UI)
Intermédiaire · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Email Marketing, Campaign Management, Campaign Planning, Marketing Planning, Strategic Marketing, Promotional Materials, Target Audience, Workflow Management
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: User Feedback, Customer Analysis, Professional Development, Customer experience improvement, Selling Techniques, Communication Strategies, Sales Process, Solution Selling, Consumer Behaviour, Business Correspondence, Customer Insights, Stakeholder Communications, Analytical Skills, Communication, Business Writing, Business Communication, Marketing Communications, Customer Engagement, Decision Making
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: QuickBooks (Accounting Software), Canva (Software), Business Intelligence, Calendar Management, Productivity Software, Business Intelligence Software, Customer Relationship Management (CRM) Software, Presentations, Sales Pipelines, Google Workspace, Accounting Software, Business Analytics, Customer Relationship Management, Accounting and Finance Software, Collaborative Software, Workflow Management, Project Management, Process Design, Teamwork, Financial Management
Débutant · Cours · 3 à 6 mois

CertNexus
Compétences que vous acquerrez: Customer experience improvement, Data-Driven Marketing, Data Strategy, Marketing Analytics, Data Literacy, Customer Insights, Business Analytics, Business Intelligence, Data Science, Operational Efficiency, Marketing, Data Ethics, Analytics, Customer Service, Big Data, Descriptive Analytics, Business Strategy, Data Collection, Predictive Analytics, Governance
Mixte · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Overcoming Objections, Negotiation, Root Cause Analysis, Problem Solving, Client Services, Decision Making, Active Listening
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Verbal Communication Skills, Client Services, Oral Expression, Interpersonal Communications, Communication, Customer Relationship Building, Active Listening, Communication Strategies, Customer and Client Support, Consultative Approaches, Operational Risk, Risk Management Framework, Compliance Management, Business Communication, Constructive Feedback, Regulatory Compliance, Bank Regulations, Banking, Customer experience improvement, Banking Services
Débutant · Cours · 1 à 4 semaines