Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Automatic Data Processing, Inc. (ADP)
Compétences que vous acquerrez: Interviewing Skills, Recruitment, Compensation Strategy, Compensation and Benefits, Compensation Management, Coordination, Closing (Sales), Recruitment Strategies, Full Cycle Recruitment, Negotiation, Talent Recruitment, Professional Networking, Presentations, Talent Acquisition, Professional Development, Job Evaluation, Oral Expression, Labor Compliance, Employee Onboarding, Decision Making
Débutant · Spécialisation · 1 à 3 mois

Dubai College of Tourism
Compétences que vous acquerrez: Service Recovery, Service Design, Journey Mapping, Customer experience improvement, Tactfulness, Experience Design, Guest Relations, Professional Development, Verbal Communication Skills, Hospitality Services, Team Performance Management, Communication, Communication Strategies, Customer Service, Hospitality, Service Management, Initiative and Leadership, Team Leadership, Leadership, Operations
Intermédiaire · Cours · 1 à 4 semaines
Madecraft
Compétences que vous acquerrez: Google Analytics, Lead Generation, Digital Marketing, Value Propositions, Digital Brand Strategy, Marketing Strategies, Target Audience, Digital Marketing Campaigns, Marketing Automation, Pay Per Click Advertising, Marketing Effectiveness, Social Media Marketing, Strategic Marketing, Marketing Analytics, Web Analytics, Data-Driven Marketing, Search Engine Optimization, Analytics, Search Engine Marketing, Customer Retention
Débutant · Spécialisation · 3 à 6 mois

University of Arizona
Compétences que vous acquerrez: Customer Service, Customer Retention, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Brand Loyalty, Customer Insights, User Feedback, Customer Engagement, Customer experience strategy (CX), Customer experience improvement, Customer Analysis, Strategic Thinking, User Research, Relationship Management, Consumer Behaviour, Business Strategy, Entrepreneurship, Active Listening
Débutant · Cours · 1 à 4 semaines

University of Arizona
Compétences que vous acquerrez: Active Listening, Surveys, Customer Relationship Building, Customer Insights, Team Collaboration, User Feedback, Customer Service, Customer experience improvement, Customer Analysis, Customer Engagement, Customer Retention, Data-Driven Decision-Making, Analysis, Decision Making, Data Storytelling, Stakeholder Communications, Brand Loyalty, Entrepreneurship, Business Strategy, Accountability
Débutant · Cours · 1 à 3 mois

Microsoft
Compétences que vous acquerrez: Customer Insights, Customer Analysis, Campaign Management, Customer Data Management, Data-Driven Marketing, Customer Relationship Management (CRM) Software, Customer Relationship Management, Personalized Campaigns, Marketing Analytics, Cross-Channel Marketing, Customer Engagement, Target Audience, Campaign Planning, Email Marketing, Customer experience improvement, Digital Marketing Campaigns, Content Performance Analysis, AI Personalization, Journey Mapping, Social Media Campaigns
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Reverse Logistics, Order Management, Retail Store Operations, Retail Management, Loyalty Programs, Order Fulfillment, Customer Retention, Customer Service, Order Processing, Customer experience strategy (CX), Customer experience improvement, Supply Chain Systems, Logistics Management, Customer Engagement, Supply Chain, Operational Efficiency, Operations, Business, Payment Systems, Environment
Mixte · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Product Strategy, Competitive Analysis, Go To Market Strategy, Product Marketing, Market Dynamics, Revenue Management, Revenue Forecasting, Market Analysis, Marketing Psychology, Consumer Behaviour, Demand Planning, Competitive Intelligence, Customer Demand Planning, Value Propositions, Analysis, Benchmarking, Financial Forecasting, Risk Modeling, Stakeholder Communications, Gap Analysis
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Prompt Engineering, Content Marketing, Prompt Patterns, AI Workflows, Marketing Materials, Marketing Design, Multimodal Prompts, Content Creation, Workflow Management, Generative AI, AI literacy, Process Design, Process Mapping, AI Integrations, Style Guides, Branding, Graphic and Visual Design, Standard Operating Procedure, Benchmarking
Débutant · Cours · 1 à 3 mois

John Wiley & Sons
Compétences que vous acquerrez: Investment Banking, Mergers & Acquisitions, Private Equity, Financial Modeling, Bidding, Transaction Processing, Capital Markets, Business Valuation, Financial Statement Analysis, Loans, Case Studies, Financial Analysis, Closing (Sales), Investments, Finance, Business Modeling, Financial Management, Balance Sheet, Return On Investment, Cash Flows
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Gestion des risques, Évaluation des entreprises, Budget d'investissement, Analyse financière, Rapports financiers, Rapports d'activité, Analyse des états financiers, États financiers, Analyse des risques, Prévisions financières, Analyse de l'activité, Analyse comparative, Microsoft Excel, Capital-investissement, Diligence raisonnable, Fusions et acquisitions, Création de tableaux de bord, Modélisation d'entreprise, Données financières, Modélisation financière
Débutant · Cours · 1 à 4 semaines

Universidad Austral
Compétences que vous acquerrez: Digital Marketing Tools, Digital Marketing, Customer Relationship Management, Social Media, Social Media Marketing, Digital Media Strategy, Digital Brand Strategy, Social Media Strategy, Digital Analysis, Marketing Analytics, Marketing Strategies, Social Media Campaigns, Online Advertising, Marketing Planning, Conversion Funnel Analysis, Marketing Strategy and Techniques, Web Analytics, Marketing, Email Marketing, Analytics
Débutant · Cours · 1 à 4 semaines