Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Universidad Austral
Compétences que vous acquerrez: Digital Marketing Tools, Digital Marketing, Customer Relationship Management, Social Media, Social Media Marketing, Digital Media Strategy, Digital Brand Strategy, Social Media Strategy, Digital Analysis, Marketing Analytics, Marketing Strategies, Social Media Campaigns, Online Advertising, Marketing Planning, Conversion Funnel Analysis, Marketing Strategy and Techniques, Web Analytics, Marketing, Email Marketing, Analytics
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Real Estate, Financial Statement Analysis, Financial Modeling, Property and Real Estate, Financial Analysis, Financial Statements, Commercial Real Estate, Revenue Recognition, Risk Analysis, Investment Banking, Private Equity, Construction, Investments, Finance, Market Dynamics, Analysis, Estimation, Benchmarking, Case Studies, Banking
Mixte · Cours · 1 à 3 mois

Interplay Learning
Compétences que vous acquerrez: Punch Work, Project Closure, Operational Efficiency, HVAC, Verification And Validation, Client Services, System Testing, Customer Service, Corrective and Preventive Action (CAPA), Active Listening, Customer Relationship Building, Facility Repair And Maintenance, Customer experience improvement, Communication, Communication Strategies, Service Improvement, Hardware Troubleshooting, Problem Management, Professionalism, Facility Management and Maintenance
Débutant · Cours · 1 à 3 mois

CVS Health
Compétences que vous acquerrez: Connaissance des produits, Expérience en centre d'appel, Esprit d'équipe, Soutien à la clientèle, Communication, Vente incitative, Gestion des conflits, Opérations des magasins de détail, Ventes au détail, Traitement des transactions, Accueil des clients, Service clientèle, Caissier, L'écoute active, Techniques de vente, Gestion du temps, Résolution des plaintes des clients, Techniques de désescalade, Empathie, Vente croisée
Débutant · Certificat Professionnel · 3 à 6 mois

Compétences que vous acquerrez: Inventory and Warehousing, Supply Chain, Supply Chain Management, Supply Management, Supply Chain Systems, Warehouse Management, Retail Store Operations, Reverse Logistics, Retail Management, Logistics, Merchandising, Customer Service, Procurement, Warehousing, Inventory Control, Operations, Business Operations, Forecasting, Cost Control, Planning
Débutant · Spécialisation · 3 à 6 mois
Madecraft
Compétences que vous acquerrez: Lead Generation, Digital Marketing, Digital Brand Strategy, Marketing Strategies, Target Audience, Marketing Automation, Pay Per Click Advertising, Social Media Marketing, Content Marketing, Demand Generation, Brand Marketing, Persona Development, Digital Advertising, A/B Testing, Search Engine Optimization, Marketing Analytics, Content Strategy, Advertising, Journey Mapping, Automation
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Cost Management, Budget Management, Earned Value Management, Capital Budgeting, Financial Management, Budgeting, Financial Statements, Financial Analysis, Financial Statement Analysis, Financial Acumen, Project Finance, Project Performance, Gross Profit, Project Controls, Financial Data, Cash Flows, Project Management, Return On Investment, Financial Reporting, Income Statement
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Reverse Logistics, Retail Management, Retail Store Operations, Strategic Sourcing, Inventory and Warehousing, Customer experience improvement, Procurement, Customer experience strategy (CX), Warehouse Management, Warehousing, Transportation, Supply Chain, and Logistics, Supply Chain, Supply Management, Customer Service, Logistics, Operations Management, Customer Relationship Management, Relationship Management, Operations, Operational Efficiency
Mixte · Cours · 1 à 3 mois

Microsoft
Compétences que vous acquerrez: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Customer Analysis, Customer Relationship Building, Dashboard Creation, Relationship Management, AI Personalization, Customer experience improvement, Customer Communications Management, Customer Service, Solution Design
Débutant · Certificat Professionnel · 3 à 6 mois
Madecraft
Compétences que vous acquerrez: Google Analytics, Marketing Analytics, Web Analytics, Data-Driven Marketing, Analytics, Digital Analysis, Customer Analysis, Digital Marketing Tools, Business Reporting, Customer Insights, Target Audience, Performance Reporting, Marketing Channel, Business Metrics, E-Commerce, Advertising Campaigns, Customer Acquisition Management, Event Monitoring, Customer Retention, Demography
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Canva (Software), Digital Design, Design Elements And Principles, Product Design, Design Software, Graphic and Visual Design Software, Creative Design, Color Theory, Graphic Design, Intellectual Property, Product Promotion, Digital Marketing Tools, E-Commerce, Direct Selling, Color Matching, Digital Publishing, Digital Content, Digital Assets, Marketing
Avancées · Projet Guidé · Moins de 2 heures

John Wiley & Sons
Compétences que vous acquerrez: Advocacy, Newsletters, Risk Management, Lobbying, Talent Management, Governance, Non-Profit Accounting, Event Planning, Fundraising, Fundraising and Crowdsourcing, Event Management, Leadership Development, Risk Mitigation, Diversity and Inclusion, Leadership and Management, Public Relations, Grant Writing, Customer Relationship Management, Strategic Leadership, Leadership
Débutant · Spécialisation · 3 à 6 mois