Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: AI Personalization, Django (Web Framework), Payment Processing, Product Assortment, Credit/Debit Card Processing, Merchant Services, Order Management, Merchandise Maintenance, Payment Processing and Collection, E-Commerce, Order Management Systems, Language Interpretation, Translation, and Studies, Order Processing, Web Applications, Web Frameworks, Python Programming, Personalized Service, Billing & Invoicing, Customer experience improvement, Ajax
Intermédiaire · Cours · 1 à 4 semaines

Automatic Data Processing, Inc. (ADP)
Compétences que vous acquerrez: Interviewing Skills, Recruitment, Compensation Strategy, Compensation and Benefits, Compensation Management, Coordination, Closing (Sales), Recruitment Strategies, Full Cycle Recruitment, Negotiation, Talent Recruitment, Professional Networking, Presentations, Talent Acquisition, Professional Development, Job Evaluation, Oral Expression, Labor Compliance, Employee Onboarding, Decision Making
Débutant · Spécialisation · 1 à 3 mois

Università di Napoli Federico II
Compétences que vous acquerrez: Presentations, Sales Presentations, Oral Expression, Business Communication, Business Correspondence, English Language, Verbal Communication Skills, Negotiation, Workplace inclusivity, Business Writing, Interviewing Skills, Data Visualization, Vocabulary, Language Competency, Language Learning, Stress Management, Education and Training, Higher Education, Oral Comprehension, Grammar
Intermédiaire · Spécialisation · 3 à 6 mois

Duke University
Compétences que vous acquerrez: Financial Statement Analysis, Financial Statements, Return On Investment, Risk Management, Balance Sheet, Accounts Receivable, Accounts Payable and Receivable, Inventory Control, Business Risk Management, Credit Risk, Income Statement, Financial Acumen, Risk Mitigation, Operational Risk, Resource Allocation, Financial Analysis, Cash Flows, Strategic Decision-Making, Operational Efficiency, Stakeholder Communications
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Cash Management, Working Capital, Cash Flows, Payment Systems, Accounts Payable, Accounts Receivable, Accounts Payable and Receivable, Cash Flow Forecasting, Payment Processing and Collection, Financial Management, Operational Efficiency, Banking Services, Finance, Financial Services, Financial Systems, Banking, Business, Business Solutions, Business Strategies, Decision Making
Mixte · Cours · 1 à 4 semaines

Microsoft
Compétences que vous acquerrez: Customer Engagement, Customer Retention, Customer Relationship Building, Relationship Management, Customer Communications Management, Customer Service, Customer Relationship Management, Customer Analysis, Customer experience improvement, Driving engagement, Emotional Intelligence, Account Management, Customer Complaint Resolution, AI Personalization, Writing, Communication Planning, Communication, Business Metrics, System Implementation
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Prompt Engineering, Content Marketing, Prompt Patterns, AI Workflows, Marketing Materials, Marketing Design, Multimodal Prompts, Content Creation, Workflow Management, Generative AI, AI literacy, Process Design, Process Mapping, AI Integrations, Style Guides, Branding, Graphic and Visual Design, Standard Operating Procedure, Benchmarking
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Content Performance Analysis, Social Media Marketing, Social Media Strategy, Social Media Campaigns, Digital Media Strategy, Social Media, Social Media Management, Campaign Management, Web Presence, Lead Generation, Social Media Analytics, Content Marketing, Social Media Content, Digital Marketing, Content Strategy, Marketing, Dashboard, Analytics, Media Strategy, Business
Mixte · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Data Quality, Data-Driven Marketing, Data Cleansing, Marketing Analytics, Data Validation, Data Integrity, Data Maintenance, Data Wrangling, Exploratory Data Analysis, Quality Assessment, Campaign Management, Technical Communication, Data Processing, Statistical Reporting, Data Analysis, Stakeholder Communications, Benchmarking, Business Priorities, Microsoft Excel, SQL
Débutant · Cours · 1 à 4 semaines

CVS Health
Compétences que vous acquerrez: Techniques de désescalade, Service clientèle, L'écoute active, Saisie de données, Collaboration, Communication, Travail d'équipe, Soutien à la clientèle, Gestion du temps, Expérience en centre d'appel, Vente croisée, Résolution des plaintes des clients, L'esprit de croissance, Empathie, Renforcement des relations avec les clients, Techniques de vente, Compétences en matière d'entretien, Ventes au détail, Accueil des clients, Vente incitative
Débutant · Certificat Professionnel · 3 à 6 mois

Coursera
Compétences que vous acquerrez: Infographics, Storyboarding, Canva (Software), Prompt Engineering, Copywriting, Marketing Collateral, Generative AI, Visual Storytelling, Content Optimization, AI powered creativity, Content Creation, AI Personalization, Prompt Engineering Tools, Animations, ChatGPT, Graphic Design, Brand Awareness, Artificial Intelligence, Search Engine Optimization, Machine Learning
Intermédiaire · Spécialisation · 1 à 3 mois

Fundação Instituto de Administração
Compétences que vous acquerrez: Strategic Leadership, Strategic Marketing, Business Strategy, Stakeholder Analysis, Business Strategies, Leadership Studies, Marketing Strategies, Marketing, Leadership, Leadership Development, Organizational Leadership, Business Modeling, Marketing Strategy and Techniques, Brand Marketing, Customer Analysis, Strategic Planning, Strategic Thinking, Business Planning, Organizational Strategy, Corporate Strategy
Débutant · Spécialisation · 3 à 6 mois