Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Coursera
Compétences que vous acquerrez: Infographics, Storyboarding, Canva (Software), Prompt Engineering, Copywriting, Marketing Collateral, Generative AI, Visual Storytelling, Content Optimization, AI powered creativity, Content Creation, AI Personalization, Prompt Engineering Tools, Animations, ChatGPT, Graphic Design, Brand Awareness, Artificial Intelligence, Search Engine Optimization, Machine Learning
Intermédiaire · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Inventory and Warehousing, Supply Chain, Supply Chain Management, Supply Management, Supply Chain Systems, Warehouse Management, Retail Store Operations, Reverse Logistics, Retail Management, Logistics, Merchandising, Customer Service, Procurement, Warehousing, Inventory Control, Operations, Business Operations, Forecasting, Cost Control, Planning
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Reverse Logistics, Order Management, Retail Store Operations, Retail Management, Loyalty Programs, Order Fulfillment, Customer Retention, Customer Service, Order Processing, Customer experience strategy (CX), Customer experience improvement, Supply Chain Systems, Logistics Management, Customer Engagement, Supply Chain, Operational Efficiency, Operations, Business, Payment Systems, Environment
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Enterprise Resource Planning, Business Systems, Customer Relationship Management, Business Process, Management Information Systems, Process Management, Process Analysis, Process Design, Information Systems, Business Process Reengineering, Organizational Structure, Operational Efficiency, Workflow Management, Customer Relationship Management (CRM) Software, Business Workflow Analysis, Enterprise Architecture, Enterprise Application Management, Organizational Effectiveness, Process Improvement, Systems Integration
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Excel Macros, Customer Data Management, Event-Driven Programming, Customer Relationship Management (CRM) Software, Dashboard Creation, Dashboard, Customer Relationship Management, Business Process Automation, Microsoft Excel, Automation, IT Automation, Workflow Management, Management Reporting, Relationship Management, Operations Management, Business Operations, Real Time Data, Business, Build Tools, Productivity
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Niveau de service, Support technique, Service clientèle, Service d'assistance, Systèmes d'accès à distance, Gestion des services, Documentation technique, Suivi des questions, Assistance et services techniques, Formation et assistance aux utilisateurs finaux, Gestion des services informatiques, Communication technique
Débutant · Cours · 1 à 3 mois

Microsoft
Compétences que vous acquerrez: Customer Insights, Customer Analysis, AI Personalization, Data Storytelling, Conversion Funnel Analysis, Campaign Management, Customer Data Management, Data-Driven Marketing, Marketing Analytics, Data Presentation, Power BI, Customer Relationship Management (CRM) Software, Upselling, Customer Relationship Management, Personalized Campaigns, Cross-Channel Marketing, Performance Reporting, Key Performance Indicators (KPIs), Campaign Planning, Email Marketing
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Banking Services, Lending and Underwriting, Commercial Banking, General Lending, Bank Regulations, Deposit Accounts, Banking, Loans, Consumer Lending, Retail Banking, Investments, Loan Origination, Payment Systems, Financial Inclusion, Financial Market, Customer Relationship Management, Investment Management, Wealth Management, Credit Risk, Tax Management
Débutant · Spécialisation · 3 à 6 mois

University of Washington
Compétences que vous acquerrez: Expression orale, Communication, Langue anglaise, Prise de parole en public, Visualisation des données, Vocabulaire, Présentations commerciales, Présentations, Communication persuasive, Techniques de vente, Compétences en matière de communication verbale
Intermédiaire · Cours · 1 à 4 semaines

University at Buffalo
Compétences que vous acquerrez: Normes de sécurité, Chaîne d'approvisionnement, Service clientèle, Logistique, Pétrole et gaz, Opérations de transport, Industrie pétrolière, Énergie et services publics, Affaires réglementaires, Problématique environnementale, Facturation, Prévention des accidents, Formation à la sécurité
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Product Strategy, Competitive Analysis, Go To Market Strategy, Product Marketing, Market Dynamics, Revenue Management, Revenue Forecasting, Market Analysis, Marketing Psychology, Consumer Behaviour, Demand Planning, Competitive Intelligence, Customer Demand Planning, Value Propositions, Analysis, Benchmarking, Financial Forecasting, Risk Modeling, Stakeholder Communications, Gap Analysis
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Investment Banking, Presentations, Sales Presentations, Data Visualization, Data Storytelling, Oral Expression, Client Services, Financial Data, Business Valuation, Mergers & Acquisitions, Financial Analysis
Mixte · Cours · 1 à 4 semaines