Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Innovation, Private Equity, Business Transformation, Mergers & Acquisitions, Entrepreneurship, Strategic Partnership, Equities, Technology Strategies, Digital Transformation, Portfolio Management, Investment Management, Customer Insights, Research and Design, Direct Selling, Consolidation, Customer Engagement, Data-Driven Decision-Making, Customer Data Management
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Reverse Logistics, Order Management, Retail Store Operations, Retail Management, Loyalty Programs, Order Fulfillment, Customer Retention, Customer Service, Order Processing, Customer experience strategy (CX), Customer experience improvement, Supply Chain Systems, Logistics Management, Customer Engagement, Supply Chain, Operational Efficiency, Operations, Business, Payment Systems, Environment
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: User Feedback, Customer experience improvement, Customer Service, Customer Insights, Customer Relationship Building, Constructive Feedback, Customer Retention, Customer Engagement, Customer experience strategy (CX), Customer Advocacy, Surveys, Emotional Intelligence, Business Intelligence, Service Management, Business Strategies, Growth Strategies, Business, Business Management, IT Service Management, Culture
Mixte · Cours · 1 à 4 semaines
University of Illinois Urbana-Champaign
Compétences que vous acquerrez: Gestion des coûts, L'offre et la demande, Impôts, Dynamique du marché, Économie d'entreprise, Économie, Prise de décision, Gestion des profits et des pertes (P&L), Taxe de vente, Gestion de la production, Allocation des ressources, Comportement du consommateur
Préparer un diplôme
Intermédiaire · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Snowflake Schema, Key Performance Indicators (KPIs), Star Schema, Performance Reporting, Data-Driven Marketing, Marketing Analytics, Data Modeling, Business Reporting, Management Reporting, Conversion Funnel Analysis, Performance Measurement, Dashboard, Database Design, Business Metrics, Performance Metric, Business Intelligence, Relational Databases, Data Architecture, Customer Relationship Management, SQL
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Organizational Structure, Business Planning, Corporate Finance, Corporate Strategy, Business Administration, Digital Transformation, Business, Business Strategy, Budget Management, Franchising, Business Management, Business Economics, Business Modeling, Strategic Thinking, E-Commerce, Organizational Strategy, Economic Development, Strategic Decision-Making, Decision Making, Small Business Accounting
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Portfolio Management, Portfolio Risk, Investment Management, Investments, Asset Management, Financial Market, Risk Management, Risk Modeling, Finance, Risk Analysis, Financial Forecasting, Forecasting, Financial Analysis, Correlation Analysis, Benchmarking, Variance Analysis
Mixte · Cours · 1 à 4 semaines

CVS Health
Compétences que vous acquerrez: Collaboration, Saisie de données, Ventes au détail, Travail d'équipe, Résolution des plaintes des clients, Techniques de vente, Soutien à la clientèle, Renforcement des relations avec les clients, L'écoute active, Gestion du temps, Communication, Techniques de désescalade, Vente incitative, Empathie, Vente croisée, Expérience en centre d'appel, L'esprit de croissance, Compétences en matière d'entretien, Accueil des clients, Service clientèle
Débutant · Certificat Professionnel · 3 à 6 mois

Compétences que vous acquerrez: Financial Statement Analysis, Financial Statements, Financial Analysis, Balance Sheet, Income Statement, Market Data, Benchmarking, Business Valuation, Financial Data, Competitive Analysis, Analysis, Finance, Corporate Finance, Financial Trading, Case Studies, Investment Banking, Financial Services, Banking, Banking Services, Research
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Real Estate, Financial Statement Analysis, Financial Modeling, Property and Real Estate, Financial Analysis, Financial Statements, Commercial Real Estate, Revenue Recognition, Risk Analysis, Investment Banking, Private Equity, Construction, Investments, Finance, Market Dynamics, Analysis, Estimation, Benchmarking, Case Studies, Banking
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Competitive Analysis, Data-Driven Decision-Making, Risk Analysis, Risk Mitigation, Risk Management Framework, Competitive Intelligence, Risk Management, Gap Analysis, Strategic Thinking, Research Reports, Market Analysis, Analysis, Business Strategy, Product Strategy, Benchmarking, Case Studies, Data Visualization, Strategic Prioritization
Débutant · Cours · 1 à 4 semaines

Microsoft
Compétences que vous acquerrez: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Customer Analysis, Customer Relationship Building, Service Level, Relationship Management, Service Level Agreement, Operations, Operational Efficiency, Service Management, Customer Communications Management
Débutant · Certificat Professionnel · 3 à 6 mois