Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Invoicing, Animations, LinkedIn, Client Services, Autodesk Maya, Marketing, Price Negotiation, Sales Presentation, Professional Networking, Goal Setting, Business Development
Débutant · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Tensorflow, Google Cloud Platform, Cloud Infrastructure, Cloud Computing Architecture, Performance Tuning, Business Workflow Analysis, Interoperability, Product Demonstration, Performance Improvement, Benchmarking
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Overcoming Objections, Active Listening, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Service, Verbal Communication Skills, Interviewing Skills, Assertiveness, Empathy, Conflict Management, Productivity, Emotional Intelligence, Problem Solving
Intermédiaire · Cours · 1 à 4 semaines

Pohang University of Science and Technology(POSTECH)
Compétences que vous acquerrez: Blockchain, FinTech, Payment Systems, Cryptography, Digital Assets, Emerging Technologies, Distributed Computing, Cryptographic Protocols, E-Commerce, Transaction Processing, Algorithms, Fundraising
Débutant · Cours · 1 à 3 mois

LearnKartS
Compétences que vous acquerrez: Salesforce, Dashboard, Salesforce Development, Workflow Management, Application Deployment, Release Management, Customer Relationship Management, Configuration Management, Data Import/Export, Business Process Automation, Authentications, Data Migration, Version Control, Data Cleansing, Change Control, System Configuration, Role-Based Access Control (RBAC), Continuous Deployment, Data Management, Business Logic
Débutant · Spécialisation · 1 à 3 mois
Compétences que vous acquerrez: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
Mixte · Cours · 1 à 4 semaines
Compétences que vous acquerrez: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
Intermédiaire · Cours · 1 à 4 semaines

Amazon Web Services
Compétences que vous acquerrez: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning
Mixte · Cours · 1 à 4 semaines

Automatic Data Processing, Inc. (ADP)
Compétences que vous acquerrez: Compensation and Benefits, Benefits Administration, Compensation Management, Regulatory Compliance, Law, Regulation, and Compliance, Business Strategy, Calendar Management, Strategic Communication, Communication Strategies, Benchmarking, Data-Driven Decision-Making, Administrative Support, Employee Retention, Employee Engagement
Débutant · Cours · 1 à 4 semaines

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Content Creation, Media and Communications, Storytelling, Social Media Strategy, Social Media, Digital Media Strategy, Marketing Strategies, Brand Management, Video Production, Branding, Revenue Management, Innovation, Target Audience, Online Advertising, Business Modeling, E-Commerce, Influencing, Augmented and Virtual Reality (AR/VR), Game Theory, Ethical Standards And Conduct
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Instagram, Email Marketing, Email Automation, Lead Generation, Marketing Automation, Google Sheets, Social Media, Social Media Marketing, Digital Marketing, Gmail
Débutant · Projet Guidé · Moins de 2 heures

Alfaisal University | KLD
Compétences que vous acquerrez: Customer Retention, Marketing Strategies, Customer Analysis, Brand Loyalty, Target Market, Customer experience strategy (CX), Strategic Marketing, Customer Insights, Customer Relationship Management, Market Dynamics
Débutant · Cours · 1 à 4 semaines