Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Advancing Women in Tech
Compétences que vous acquerrez: Gestion des produits, Exigences relatives aux produits, Connaissance du client, Ventes B2B, Gestion du cycle de vie des produits, L'innovation, Planification des produits, Opportunités de marché, Feuilles de route des produits, Développement de produits, Développement de nouveaux produits, Expression orale, Compétences en matière de communication verbale, Analyse concurrentielle, Intelligence économique, Stratégie produit, Veille concurrentielle, Analyse de la clientèle, Part de marché, Stratégie d'expérience client (CX)
★ 4.5 (824) · Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: User Feedback, Customer experience improvement, Customer Service, Customer Insights, Customer Relationship Building, Constructive Feedback, Customer Retention, Customer Engagement, Customer experience strategy (CX), Customer Advocacy, Surveys, Emotional Intelligence, Business Intelligence, Service Management, Business Strategies, Growth Strategies, Business, Business Management, IT Service Management, Culture
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Tax, Economics, Sales Tax, Economics, Policy, and Social Studies, Supply And Demand, Policy Analysis, Resource Allocation, Tax Laws, Social Justice, Payroll Tax, Market Dynamics, Market Analysis
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Web Analytics, Conversion Funnel Analysis, Google Analytics, Performance Measurement, Analytics, Performance Analysis, Data-Driven Marketing, Lead Generation, Digital Marketing, Hypertext Markup Language (HTML), Marketing Analytics, Performance Testing, Marketing Strategies, Marketing, Test Planning, Data-Driven Decision-Making, Growth Strategies
Mixte · Cours · 1 à 4 semaines

University of Arizona
Compétences que vous acquerrez: Customer Service, Customer Retention, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Brand Loyalty, Customer Insights, User Feedback, Customer Engagement, Customer experience strategy (CX), Customer experience improvement, Customer Analysis, Strategic Thinking, User Research, Relationship Management, Consumer Behaviour, Business Strategy, Entrepreneurship, Active Listening
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Strategic Communication, Presentations, Investment Banking, Sales Presentations, Strategic Partnership, Case Studies, Proposal Development, Corporate Communications, Business Writing, Financial Analysis, Finance, Data Visualization, Verification And Validation, Business Communication, Writing, Mergers & Acquisitions, Corporate Finance
Mixte · Cours · 1 à 4 semaines

Universidad de Palermo
Compétences que vous acquerrez: Marketing Effectiveness, Performance Measurement, E-Commerce, Digital Media Strategy, Canva (Software), Marketing Strategies, Data-Driven Marketing, Target Audience, No-Code Development, Google Gemini, Digital Marketing, Marketing, Branding, Entrepreneurship, Artificial Intelligence, Business Modeling, Business, Innovation, Client Services, Emerging Technologies
★ 4.7 (455) · Débutant · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Banking Services, Lending and Underwriting, Commercial Banking, General Lending, Bank Regulations, Deposit Accounts, Banking, Loans, Consumer Lending, Retail Banking, Investments, Loan Origination, Payment Systems, Financial Inclusion, Financial Market, Customer Relationship Management, Investment Management, Wealth Management, Credit Risk, Tax Management
Débutant · Spécialisation · 3 à 6 mois

Interplay Learning
Compétences que vous acquerrez: Customer experience improvement, Verbal Communication Skills, User Feedback, Customer Service, Consultative Approaches, Active Listening, Customer Relationship Building, Expectation Management, Communication, Professionalism, Customer Complaint Resolution, Trustworthiness, Rapport Building, Problem Solving, Professional Development, Composure, Non-Verbal Communication, Maintenance, Repair, and Facility Services, Facility Repair And Maintenance, HVAC
Débutant · Cours · 1 à 3 mois

University of Arizona
Compétences que vous acquerrez: Active Listening, Surveys, Customer Relationship Building, Customer Service, Team Oriented, Customer Retention, Team Collaboration, User Feedback, Team Building, Customer Relationship Management, Loyalty Programs, Customer Insights, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer experience strategy (CX), Customer Analysis, Service Design, Entrepreneurship, Data Presentation
Débutant · Spécialisation · 3 à 6 mois

Creo Incubator
Compétences que vous acquerrez: Data Storytelling, Proposal Writing, Storytelling, Business Modeling, Ideation, Design Thinking, Proposal Development, Innovation, Brand Strategy, Entrepreneurship, Change Management, Presentations, Influencing, Organizational Development, Business Transformation, Oral Expression, Sales Presentations, Concision, Leadership, Business Strategy
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Inventory Management, Customer Data Management, Order Processing, Order Management, Order Fulfillment, Inventory Management System, Inventory Control, Product Assortment, Account Management, E-Commerce, Web Analytics, Retail Management, Product Management, Content Management Systems, Retail Store Operations, Performance Analysis, Editing, Marketing, Business
★ 4.5 (603) · Débutant · Projet Guidé · Moins de 2 heures