Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Benchmarking, Search Engine Optimization, Content Performance Analysis, Marketing Analytics, Content Optimization, Key Performance Indicators (KPIs), Social Media Analytics, Performance Analysis, Web Analytics and SEO, Performance Metric, Performance Measurement, Content Strategy, Performance Improvement, Driving engagement, Customer Retention
Débutant · Cours · 1 à 4 semaines

Amazon Web Services
Compétences que vous acquerrez: Amazon Web Services, Call Center Experience, Customer experience improvement, Customer Service, Customer Communications Management, Inbound Calls, Cloud Management, Scalability, Telephone Skills, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Cost Control, Operational Efficiency, System Implementation
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Presentations, Data Visualization, Corporate Communications, Data Storytelling, Sales Presentation, Data Sharing, Storytelling, Business Communication, Marketing Communications
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: IA générative, Analyse comparative, Traitement du langage naturel, Modélisation des grandes langues, Emboîtements, Candidature au LLM, Évaluation du modèle, LangChain
Débutant · Cours · 1 à 4 semaines

Fundação Instituto de Administração
Compétences que vous acquerrez: Marketing Analytics, Conversion Funnel Analysis, Sales Strategy, Data-Driven Marketing, Customer Analysis, Digital Analysis, Marketing Strategies, Data Visualization Software, Customer Engagement, Driving engagement, Sales, Consumer Behaviour, Market Analysis, Regression Analysis, Statistical Analysis, Target Market, Decision Tree Learning, Decision Making, Journey Mapping, Logistic Regression
Débutant · Cours · 1 à 4 semaines

University of Minnesota
Compétences que vous acquerrez: Entrepreneurship, Growth Strategies, Entrepreneurial Finance, Business Planning, Product Planning, Cost Management, Product Development, New Product Development, Business Development, Value Propositions, Investments, Presentations, Customer Acquisition Management, Fundraising, Revenue Forecasting
Débutant · Cours · 1 à 3 mois

Università Bocconi
Compétences que vous acquerrez: Environmental Issue, Packaging and Labeling, Social Impact, Cooperation, Technical Standard, Environmental Regulations
Débutant · Cours · 1 à 3 mois

Alex Genadinik
Compétences que vous acquerrez: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Negotiation, Overcoming Objections, Customer Relationship Management (CRM) Software, Customer Relationship Management, Sales Management, Rapport Building, Stakeholder Management, Sales, Closing (Sales), General Sales Practices, Customer Relationship Building, Influencing, Sales Pipelines, Persuasive Communication, Environmental Social And Corporate Governance (ESG), Relationship Building, Dashboard, Data-Driven Decision-Making
Intermédiaire · Cours · 1 à 3 mois
University of Illinois Urbana-Champaign
Compétences que vous acquerrez: Marketing, MarTech, Marketing Channel, Digital Marketing Tools, Marketing Strategies, Digital Marketing, Promotional Strategies, Digital Transformation, Promotions and Campaigns, Product Development, Market Dynamics, Consumer Behaviour, New Product Development, E-Commerce, Innovation, Customer Engagement
Débutant · Cours · 1 à 4 semaines

Università Bocconi
Compétences que vous acquerrez: Go To Market Strategy, Business Modeling, Entrepreneurship, Fundraising, Customer Acquisition Management, Business Architecture, User Research, Sales Strategy, Presentations, Customer Insights, Persona Development, Entrepreneurial Finance, New Product Development, Market Research, Market Opportunities, Customer Analysis, Product Development, Value Propositions, Market Analysis, User Feedback
Débutant · Cours · 1 à 4 semaines