Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Dubai College of Tourism
Compétences que vous acquerrez: Marketing numérique, Marketing, Adaptabilité, Amélioration de l'expérience client, Comportement du consommateur, Planification du marketing, Stratégies promotionnelles, Marketing de contenu, Stratégie d'expérience client (CX), Marketing stratégique, Stratégie et techniques de marketing, Connaissance du client, Analyse de la clientèle, L'hospitalité, Gestion de l'accueil, Gestion des relations avec la clientèle, Marché cible, Publicité numérique, Publicité en ligne, Canal de commercialisation
★ 4.5 (11) · Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Account Management, Account Strategy, Cross-Functional Team Leadership, Cross Selling, Upselling, Sales Management, Cross-Functional Collaboration, Drive Engagement, Relationship Management, Virtual Teams, B2B Sales, Sales Strategy, Consultative Approaches, Vendor Management, Business Relationship Management, Customer Relationship Management, Driving engagement, Stakeholder Management, Consultative Selling, Market Intelligence
Intermédiaire · Cours · 1 à 4 semaines

Fundação Instituto de Administração
Compétences que vous acquerrez: Innovation, Design Thinking, Business Modeling, Entrepreneurship, Creativity, Fundraising, Ideation, Creative Problem-Solving, Sales Presentations, Creative Thinking, Professional Networking, Product Development, Decision Making, Presentations, Value Propositions
★ 4.9 (15) · Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Statistical Process Controls, Six Sigma Methodology, Lean Methodologies, Quality Management, Quality Improvement, Lean Six Sigma, Quality Monitoring, Kaizen Methodology, Quality Management Systems, Quality Control, Brainstorming, Benchmarking, Process Improvement, Continuous Quality Improvement (CQI), Run Chart, Continuous Improvement Process, Pareto Chart, Root Cause Analysis, Analysis
★ 4.6 (32) · Mixte · Cours · 1 à 4 semaines

Corporate Finance Institute
Compétences que vous acquerrez: Microsoft PowerPoint, Presentations, Sales Presentation, Oral Expression, Sales Presentations, Verbal Communication Skills, Financial Analysis, Private Equity, Investment Banking, Microsoft Office
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Email Automation, Email Marketing, Marketing Automation, Test Planning, Copywriting, Personalized Campaigns, Regulatory Compliance, Customer Relationship Management (CRM) Software, Performance Analysis, Marketing Analytics, Customer Engagement, Target Audience, Customer Data Management, Compliance Management, Data-Driven Marketing, Compliance Auditing, Customer Relationship Management, Writing and Editing, Peer Review, General Data Protection Regulation (GDPR)
Intermédiaire · Spécialisation · 3 à 6 mois

Coursera
Compétences que vous acquerrez: Account Strategy, Account Management, Customer Success Management, Customer Engagement, Customer Retention, Customer Relationship Building, Customer Service, Customer Relationship Management, Milestones (Project Management), Relationship Building, Growth Strategies, Expectation Management, Relationship Management, Data-Driven Decision-Making
★ 4.2 (13) · Intermédiaire · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Agentic Workflows, Journey Mapping, Google Gemini, AI Product Strategy, AI Workflows, Generative AI Agents, Agentic systems, Gemini, User Flows, Value Engineering, No-Code Development, Prioritization, Strategic Prioritization, Business Priorities, Prototyping, Retail Sales, Retail Store Operations
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Canva (Software), Style Guides, Logo Design, Branding, Marketing Collateral, Marketing Design, Marketing Materials, Brand Marketing, Brand Strategy, Graphic Design, Brand Management, Media Strategy, Cross-Channel Marketing, Organizational Skills, Design Elements And Principles
★ 4.9 (14) · Intermédiaire · Projet Guidé · Moins de 2 heures

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Marketing Effectiveness, Marketing Analytics, Key Performance Indicators (KPIs), Marketing, Return On Investment, Digital Marketing, Marketing Strategy and Techniques, Consumer Behaviour, Branding, Customer Engagement, Advertising, Brand Management, Strategic Partnership, Sales Process, Price Negotiation, Data Analysis, Stakeholder Management, Public Relations, Emotional Intelligence, Creative Thinking
★ 4.9 (9) · Débutant · Cours · 1 à 4 semaines

HubSpot Academy
Compétences que vous acquerrez: Sales Management, Sales Enablement, Sales Training, Sales Process, Sales Development, Sales Strategy, Employee Coaching, Employee Onboarding, Training Programs, Recruitment, New Hire Orientations, Talent Recruitment, Recruitment Strategies
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Modélisation des grandes langues, Analyse comparative, Candidature au LLM, Évaluation du modèle, IA générative, Compétences analytiques, Emboîtements, Traitement du langage naturel, LangChain
★ 3.3 (7) · Débutant · Cours · 1 à 4 semaines