Les cours en psychologie peuvent vous aider à comprendre comment les personnes perçoivent, ressentent et réagissent. Vous pouvez développer des compétences en comportement, communication, analyse et observation. Beaucoup de cours utilisent des exemples concrets pour illustrer les mécanismes psychologiques.

Interplay Learning
Compétences que vous acquerrez: Customer experience improvement, Verbal Communication Skills, User Feedback, Customer Service, Consultative Approaches, Active Listening, Customer Relationship Building, Expectation Management, Communication, Professionalism, Customer Complaint Resolution, Trustworthiness, Rapport Building, Problem Solving, Professional Development, Composure, Non-Verbal Communication, Maintenance, Repair, and Facility Services, Facility Repair And Maintenance, HVAC
Débutant · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Email Security, Email Marketing, Email Automation, Authentications, Marketing Effectiveness, Campaign Management, Data Cleansing, Data Quality, Auditing, Digital Marketing, Driving engagement, Marketing Analytics, Data Maintenance, Campaign Planning, Customer Engagement, Continuous Monitoring, Brand Management, Risk Analysis, Analysis
Débutant · Cours · 1 à 4 semaines
University of Illinois Urbana-Champaign
Compétences que vous acquerrez: Internal Auditing, Enterprise Risk Management (ERM), Data Visualization, Risk Analysis, Tableau Software, Data Presentation, Auditors Report, Internal Communications, Persuasive Communication, Data-Driven Decision-Making, Continuous Improvement Process, Data Analysis, Data Literacy, Cybersecurity, Empathy & Emotional Intelligence, Influencing, Stakeholder Management, Stakeholder Analysis, Governance Risk Management and Compliance, Business Risk Management
Intermédiaire · Spécialisation · 1 à 3 mois

Sage Publications
Compétences que vous acquerrez: Consumer Behaviour, Social Media Marketing, Global Marketing, Social Media Strategy, Social Media Campaigns, Social Media Management, Marketing, Social Media Analytics, Digital Media Strategy, Business-To-Consumer, Marketing Management, Social Network Analysis, Marketing Communications, Digital Marketing Campaigns, Digital Marketing, Business Ethics, Driving engagement, Cultural Diversity, Community Development, Digital Communications
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Competitive Analysis, Data-Driven Decision-Making, Risk Analysis, Risk Mitigation, Risk Management Framework, Competitive Intelligence, Risk Management, Gap Analysis, Strategic Thinking, Research Reports, Market Analysis, Analysis, Business Strategy, Product Strategy, Benchmarking, Case Studies, Data Visualization, Strategic Prioritization
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Marketing Operations, Information Privacy, General Data Protection Regulation (GDPR), Customer Data Management, Personally Identifiable Information, Law, Regulation, and Compliance, Customer Communications Management, Data Management, Compliance Management, Data Security, Data Mapping, Email Marketing, Risk Analysis, Record Keeping, Document Management, Auditing, Data Integrity, Data Strategy, Data Access, Data Flow Diagrams (DFDs)
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Project Estimation, Cost Estimation, Project Planning, Software Development Methodologies, Risk Analysis, Dependency Analysis, Verification And Validation, Software Development, Risk Management Framework
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Portfolio Management, Portfolio Risk, Risk Analysis, Investments, Investment Management, Risk Management, Performance Metric, Return On Investment, Performance Measurement, Financial Analysis, Performance Analysis, Wealth Management, Financial Market, Asset Management, Fund Accounting, Expense Management
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Mergers & Acquisitions, Financial Modeling, Investment Banking, Cash Flows, Business Valuation, Financial Statement Analysis, Financial Analysis, Cash Flow Forecasting, Financial Forecasting, Financial Statements, Consolidation, Balance Sheet, Financial Accounting, Corporate Finance, Competitive Analysis, Market Analysis, Analysis, Feasibility Studies, Risk Analysis, Income Statement
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Credit Risk, Risk Modeling, Derivatives, Retail Banking, Portfolio Risk, Securities (Finance), Risk Management, Lending and Underwriting, Risk Management Framework, Risk Analysis, Financial Modeling, Performance Stress Testing, Consumer Lending, Risk Mitigation, Banking, Analysis, Probability, Estimation, Performance Measurement, Analytical Skills
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Portfolio Management, Financial Trading, Portfolio Risk, Financial Market, Securities Trading, Investment Management, Credit Risk, Market Liquidity, Securities (Finance), Investments, Risk Analysis, Financial Analysis, Financial Management, Capital Markets, Risk Management, Finance, Return On Investment, Analysis, Gap Analysis, Market Analysis
Mixte · Cours · 1 à 4 semaines

Microsoft
Compétences que vous acquerrez: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Problem Management, Service Design, Quality Improvement, Problem Solving, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement
Débutant · Cours · 1 à 3 mois