Les cours en psychologie peuvent vous aider à comprendre comment les personnes perçoivent, ressentent et réagissent. Vous pouvez développer des compétences en comportement, communication, analyse et observation. Beaucoup de cours utilisent des exemples concrets pour illustrer les mécanismes psychologiques.

Harvard Business School Online
Compétences que vous acquerrez: Value Propositions, Customer experience strategy (CX), Business Strategy, Strategic Thinking, Customer Retention, Business Strategies, Customer Analysis, Strategic Marketing, Corporate Strategy, Customer Insights, Cost Benefit Analysis, Revenue Management, Strategic Partnership, Return On Investment, Product Strategy, Competitive Analysis, Consumer Behaviour, Business, Branding, Customer experience improvement
Débutant · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Operational Analysis, Operational Excellence, Tax Management, Business Process Automation, Workflow Management, Process Analysis, Operational Efficiency, Process Mapping, Business Process Management, Business Workflow Analysis, Tax Compliance, Responsible AI, Process Management, Prompt Engineering, Decision Making, Automation, Problem Solving, Microsoft Excel, ChatGPT, Corporate Tax
Débutant · Cours · 1 à 3 mois

Harvard Business School Online
Compétences que vous acquerrez: Analyse financière, Stratégie d'entreprise, Analyse coûts-avantages, L'image de marque, Analyse de l'activité, Réflexion stratégique, Gestion des relations avec les fournisseurs, Comportement du consommateur, Analyse concurrentielle, Amélioration de l'expérience client, Propositions de valeur, Marketing stratégique, Fidélisation de la clientèle, Stratégie commerciale, Gestion des recettes, Connaissance du client, Stratégie d'expérience client (CX), Analyse de la clientèle, Dynamique du marché, Retour sur investissement
Débutant · Cours · 1 à 3 mois

University of Arizona
Compétences que vous acquerrez: Customer Service, Customer Retention, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Brand Loyalty, Customer Insights, User Feedback, Customer Engagement, Customer experience strategy (CX), Customer experience improvement, Customer Analysis, Strategic Thinking, User Research, Relationship Management, Consumer Behaviour, Business Strategy, Entrepreneurship, Active Listening
Débutant · Cours · 1 à 4 semaines
Chris Croft Training
Compétences que vous acquerrez: Productivity, Organizational Skills, Prioritization, Action Oriented, Personal Development, Project Management, Smart Goals, Stress Management, Organizational Effectiveness, Habit Formation, Planning, Goal Setting, Work Breakdown Structure, Overcoming Obstacles, Project Planning, Follow Through, Self-Motivation, Self-Awareness, Problem Solving
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Technical Analysis, Financial Trading, Market Liquidity, Securities Trading, Market Trend, Risk Analysis, Financial Market, Equities, Risk Management, Market Dynamics, Risk Management Framework, Market Opportunities, Trend Analysis, Market Analysis, Analysis, Applied Behavior Analysis, Positive Behavior Support, Probability, Probability Distribution, Technical Support and Services
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Positivity, Resilience, Self-Awareness, Optimism, Growth Mindedness, Emotional Intelligence, Personal Development, Composure, Personal Care, Mental Health, Stress Management, Behavior Management, Self-Motivation, Cognitive flexibility, Leadership and Management, Growth Strategies, Long Term Care, Care Management, LESS
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Securities (Finance), Credit Risk, Investment Management, Capital Markets, Investments, Portfolio Risk, Equities, Market Liquidity, Derivatives, Risk Modeling, Financial Modeling, Finance, Financial Analysis, Risk Analysis, Lending and Underwriting, Corporate Finance, Mortgage Loans, General Finance, Income Statement, Entrepreneurial Finance
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Operational Risk, Enterprise Risk Management (ERM), Risk Modeling, Risk Appetite, Governance Risk Management and Compliance, Risk Management Framework, Market Liquidity, Advanced Analytics, Credit Risk, Analytics, Risk Management, Financial Market, Finance, Derivatives, Investment Management, Performance Measurement, Analysis, Planning, Problem Solving, Time Management
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Reconciliation, Portfolio Management, Investment Management, Portfolio Risk, Accounting, Financial Analysis, Return On Investment, Cash Management, Business Valuation, Investments, Finance, Wealth Management, Tax Planning, Securities (Finance), Financial Market, Financial Regulations, Risk Management, Fund Accounting, Asset Management, Risk Analysis
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Portfolio Risk, Portfolio Management, Investment Management, Investments, Risk Modeling, Financial Modeling, Return On Investment, Financial Analysis, Performance Measurement, Analysis, Performance Analysis, Financial Market, Risk Analysis, Performance Metric, Statistical Methods, Probability & Statistics, Statistical Analysis, Correlation Analysis, Asset Management, Capital Markets
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Risk Modeling, Credit Risk, Financial Modeling, Operational Risk, Risk Management, Operational Analysis, Risk Analysis, Business Risk Management, Statistical Modeling, Financial Market, Financial Management, Market Analysis, Financial Analysis, Simulations, Simulation and Simulation Software, Statistical Methods, Decision Making, Statistical Analysis
Mixte · Cours · 1 à 4 semaines