Created by Chris Croft, an internationally respected management trainer, author, and speaker who has helped more than 250,000 people develop their professional skills, this course gives you practical strategies for dealing with a bad boss. You'll learn how to recognise challenging management behaviours, understand what's driving them, and respond effectively without letting a difficult boss derail your confidence, wellbeing, or career.

A toxic manager can affect motivation, performance, workplace relationships, and career development. But difficult management doesn't always look the same. Some managers micromanage, some are controlling or overly critical, while others use passive-aggressive behaviour, blame, favouritism, unrealistic expectations, poor communication, or workplace bullying. Learning how to identify these patterns is the first step towards dealing with them. In this course, Chris Croft explores a wide range of bad boss and difficult manager behaviours, using practical examples and real-world workplace scenarios. You'll learn how to handle micromanagement, controlling managers, blame cultures, difficult personalities, conflict, poor communication, favouritism, and other forms of toxic workplace behaviour. You'll also discover practical approaches to managing up, influencing difficult managers, setting boundaries, protecting your wellbeing, and maintaining your performance. The course also looks at what to do when a difficult boss refuses to change. You'll learn how to approach workplace conflict, when and how to escalate problems, and how to decide whether it is better to stay and manage the situation or consider moving on. Whether you're currently dealing with a toxic boss, bad manager, difficult manager, or challenging workplace relationship, or simply want to be prepared for future challenges, this course provides practical tools and strategies to help you navigate difficult people at work with greater confidence and professionalism.