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How to Become a Trusted Advisor with Jagdish Sheth

Ce cours n'est pas disponible en Français (France)

Nous sommes actuellement en train de le traduire dans plus de langues. Consultez les langues disponibles.

How to Become a Trusted Advisor with Jagdish Sheth

Ce cours fait partie de Spécialisation "Customer Centricity with Professor Jagdish Sheth"

Instructeur : Jagdish Sheth

Inclus avec

2 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

16 avis

niveau Débutant

Expérience recommandée

7 heures à compléter

Planning flexible

Apprenez à votre propre rythme

2 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

16 avis

niveau Débutant

Expérience recommandée

7 heures à compléter

Planning flexible

Apprenez à votre propre rythme

Compétences que vous acquerrez

Catégorie : Consulting
Catégorie : Customer Advocacy
Catégorie : Customer Relationship Building
Catégorie : Consultative Approaches
Catégorie : Thought Leadership
Catégorie : Customer Retention
Catégorie : Market Share
Catégorie : Trustworthiness
Catégorie : Personal Attributes
Catégorie : Strategic Partnership
Catégorie : B2B Sales
Catégorie : Digital Transformation
Catégorie : Business Relationship Management
Catégorie : Brand Loyalty
Catégorie : Automation

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Évaluations

4 affectations¹

Noté par l'IA voir l'avis de non-responsabilité

Enseigné en Anglais

91%

of learners achieved a positive career outcome

Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées

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logos de Petrobras, TATA, Danone, Capgemini, P&G et L'Oreal

Élaborez votre expertise du sujet

Ce cours fait partie de la Spécialisation "Customer Centricity with Professor Jagdish Sheth"

Lorsque vous vous inscrivez à ce cours, vous êtes également inscrit(e) à cette Spécialisation.

Apprenez de nouveaux concepts auprès d'experts du secteur
Acquérez une compréhension de base d'un sujet ou d'un outil
Développez des compétences professionnelles avec des projets pratiques
Obtenez un certificat professionnel partageable

Il y a 2 modules dans ce cours

With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor. We highlight 7 specific attributes of great advisors including integrity, empathy, selfless independence, and big picture thinking. The best trusted advisors are those who have experienced adversity in their own lives.

Détails du module

This module compares and contrasts experts for hire and trusted advisors. Expertise is becoming automated and there is a growing need for experts for hire to become trusted advisors especially in financial and health services. While expertise is becoming commodified, there is also a shortage of trusted advisors.

Inclus

20 vidéos4 lectures2 devoirs3 sujets de discussion

20 vidéosTotal 63 minutes

Course Intro0 minutes
How to Become a Trusted Advisor - 016 minutes
How to Become a Trusted Advisor - 023 minutes
How to Become a Trusted Advisor - 033 minutes
How to Become a Trusted Advisor - 043 minutes
How to Become a Trusted Advisor - 054 minutes
How to Become a Trusted Advisor - 064 minutes
How to Become a Trusted Advisor - 075 minutes
How to Become a Trusted Advisor - 085 minutes
How to Become a Trusted Advisor - 092 minutes
How to Become a Trusted Advisor - 103 minutes
How to Become a Trusted Advisor - 115 minutes
How to Become a Trusted Advisor - 122 minutes
How to Become a Trusted Advisor - 132 minutes
How to Become a Trusted Advisor - 145 minutes
How to Become a Trusted Advisor - 152 minutes
How to Become a Trusted Advisor - 162 minutes
How to Become a Trusted Advisor - 172 minutes
How to Become a Trusted Advisor - 182 minutes
How to Become a Trusted Advisor - 194 minutes

4 lecturesTotal 30 minutes

About this course5 minutes
About the Assignments5 minutes
Discussion Forum Guidleines10 minutes
Discussion Forum Guidleines10 minutes

2 devoirsTotal 60 minutes

Module 1 Summative Quiz30 minutes
Module 1 Practice Quiz30 minutes

3 sujets de discussionTotal 30 minutes

Meet and Greet10 minutes
Meet and Greet10 minutes
"Becoming a Trusted Advisor" Discussion 10 minutes

The purpose of business is to create and retain customers. While we have significant knowledge about creating first time customers, we are still learning how to retain our existing customers. Companies gain cost, growth, and innovation advantages through customer loyalty. In service industries, customers remain loyal to the first company they use. Only disruptions in company policy, operations or mergers and acquisitions affect customers’ loyalty.

Inclus

18 vidéos1 lecture2 devoirs1 évaluation par les pairs1 sujet de discussion

18 vidéosTotal 69 minutes

Gaining Competitive Advantage Through Customer Loyalty - 013 minutes
Gaining Competitive Advantage Through Customer Loyalty - 025 minutes
Gaining Competitive Advantage Through Customer Loyalty - 034 minutes
Gaining Competitive Advantage Through Customer Loyalty - 041 minute
Gaining Competitive Advantage Through Customer Loyalty - 053 minutes
Gaining Competitive Advantage Through Customer Loyalty - 063 minutes
Gaining Competitive Advantage Through Customer Loyalty - 074 minutes
Gaining Competitive Advantage Through Customer Loyalty - 084 minutes
Gaining Competitive Advantage Through Customer Loyalty - 095 minutes
Gaining Competitive Advantage Through Customer Loyalty - 103 minutes
Gaining Competitive Advantage Through Customer Loyalty - 114 minutes
Gaining Competitive Advantage Through Customer Loyalty - 125 minutes
Gaining Competitive Advantage Through Customer Loyalty - 133 minutes
Gaining Competitive Advantage Through Customer Loyalty - 145 minutes
Gaining Competitive Advantage Through Customer Loyalty - 155 minutes
Gaining Competitive Advantage Through Customer Loyalty - 163 minutes
Gaining Competitive Advantage Through Customer Loyalty - 174 minutes
Gaining Competitive Advantage Through Customer Loyalty - 184 minutes

1 lectureTotal 10 minutes

The Soul of a Great Professional10 minutes

2 devoirsTotal 60 minutes

Module 2 Summative Quiz30 minutes
Module 2 Practice Quiz30 minutes

1 évaluation par les pairsTotal 90 minutes

Submit Your Project Here90 minutes

1 sujet de discussionTotal 10 minutes

General "Customer Loyalty" Discussion10 minutes

Obtenez un certificat professionnel

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