The trade-off analysis framework helps operations to keep focused, the importance performance matrix allows for the establishment of strategic priorities in operations, the content analysis (objectives x decision areas) allows for defining priorities of operations decisions aligned with the operations strategy

Value prism helps design and manage resources in service operations; Queuing theory helps design service systems; Revenue management helps define pricing and capacity allocation decisions in services; the 5-gap model allows for identifying the root causes of service problems

The principles of the Theory of Constraints allows for the identification and management of bottlenecks in operations systems; the ToC continuous improvement process allows for the ToC to be continually applied for operations improvement

Process analysis concepts and tools, Quality management concepts and tools.