This course takes you from curiosity about generative AI to building working automations, introducing practical techniques that improve productivity, decision quality, and workflow efficiency.

You'll begin by building a clear foundation in what generative AI actually is, learning how it differs from conventional software, what it can and cannot do reliably, and which tools are worth your time. This allows you to move past casual experimentation and start applying AI with realistic expectations and sound judgement. From there, the course explores prompt writing as a professional skill, helping you structure instructions that produce consistent output using frameworks such as RACE, along with zero-shot, one-shot, and few-shot techniques. You'll also learn to debug weak results and recognise when an answer is wrong. These capabilities are essential for turning an unpredictable assistant into a dependable working tool. The course then advances into no-code automation with Zapier. You'll learn to connect the applications you already work in, configure triggers and actions, map data between systems, and apply filters that control when a process runs — removing repetitive manual effort without writing code. By the end of this course, you will be able to: • Distinguish generative AI from conventional software and identify where it adds value. • Construct prompts using established frameworks to produce dependable business output. • Evaluate AI-generated content for accuracy, bias, and suitability before acting on it. • Build no-code workflows in Zapier that connect the applications you use daily. • Design instructions that operate unattended inside a running process. • Deploy complete AI-powered systems that require no manual intervention. Designed for learners who work in business software but do not code, this course suits managers, analysts, marketers, operations staff, and consultants seeking to apply artificial intelligence to real responsibilities. To be successful here, you need no background in technology or programming. Comfort with email and spreadsheets is sufficient, and every platform used is free. Turn scattered experimentation into a reliable capability, and automate the tasks that consume your week.