Learn how ITIL value streams, continual improvement, and digital strategy work together to deliver business value. Build practical skills to optimize services, improve performance, and support digital transformation.

This course explores the essential ITIL concepts used to improve service delivery and align technology with organizational objectives. Learners begin by understanding how service value streams create value, how workflows can be mapped, optimized, and enhanced through automation, and how real-world value stream examples support continual optimization. The course then introduces the ITIL continual improvement model, guiding learners through establishing improvement goals, assessing the current state, defining target outcomes, planning improvements, implementing actions, measuring results, and sustaining continuous improvement across the organization. Finally, learners examine digital transformation, digital and IT strategy, organizational planning, strategic alignment, governance, leadership, and business transformation. By the end of the course, learners will be able to analyze value streams, support continual improvement initiatives, and explain how digital strategy enables organizations to deliver long-term business value using ITIL best practices.2