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Mastering TQM: Apply, Evaluate & Improve Quality Systems

Ce cours n'est pas disponible en Français (France)

Nous sommes actuellement en train de le traduire dans plus de langues.

Mastering TQM: Apply, Evaluate & Improve Quality Systems

Ce cours fait partie de Spécialisation "TQM Excellence: Lean Six Sigma & Quality Systems"

Instructeur : EDUCBA

1 612 déjà inscrits

Inclus avec

4 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

35 avis

1 semaine à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

4 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

35 avis

1 semaine à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Define quality concepts, analyze quality costs, and evaluate TQM philosophies.
Apply TQM principles, customer-focused strategies, and statistical tools.
Design councils, foster employee involvement, and build supplier partnerships.

Compétences que vous acquerrez

Catégorie : Employee Engagement
Catégorie : Quality Monitoring
Catégorie : Service Improvement
Catégorie : Product Quality (QA/QC)
Catégorie : Quality Improvement
Catégorie : Quality Assessment
Catégorie : Customer experience improvement
Catégorie : Continuous Quality Improvement (CQI)
Catégorie : Quality Control
Catégorie : Supplier Management
Catégorie : Quality Management
Catégorie : Quality Assurance and Control
Catégorie : Kaizen Methodology
Catégorie : Lean Manufacturing
Catégorie : Continuous Improvement Process
Catégorie : Drive Engagement
Catégorie : Supplier Relationship Management
Catégorie : Supplier Quality Management
Catégorie : Quality Management Systems
Catégorie : Quality Assurance

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Évaluations

16 devoirs

Enseigné en Anglais

91%

of learners achieved a positive career outcome

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logos de Petrobras, TATA, Danone, Capgemini, P&G et L'Oreal

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Ce cours fait partie de la Spécialisation "TQM Excellence: Lean Six Sigma & Quality Systems"

Lorsque vous vous inscrivez à ce cours, vous êtes également inscrit(e) à cette Spécialisation.

Apprenez de nouveaux concepts auprès d'experts du secteur
Acquérez une compréhension de base d'un sujet ou d'un outil
Développez des compétences professionnelles avec des projets pratiques
Obtenez un certificat professionnel partageable

Il y a 4 modules dans ce cours

By the end of this course, learners will be able to define quality concepts, analyze quality costs, evaluate philosophies of pioneers like Deming, Juran, and Crosby, apply TQM principles, and implement customer-focused strategies. They will also be equipped to design quality councils, foster employee involvement, build supplier partnerships, and use statistical tools for continuous improvement.

This course offers a comprehensive pathway to mastering Total Quality Management (TQM) by blending theory with practical applications. Learners will benefit from structured insights into the evolution of quality philosophies, measurable tools such as Taguchi’s Loss Function, and real-world frameworks like the Toyota Way and PDCA cycle. With a strong focus on customer satisfaction and employee engagement, the course uniquely emphasizes how organizations can achieve sustainable quality excellence. Designed for professionals, students, and managers across industries, this course empowers participants to lead quality initiatives, reduce costs, improve processes, and drive organizational growth in both manufacturing and service sectors.

Détails du module

This module introduces the essential principles of quality and its role across industries. Learners explore the meaning of quality, its dimensions, and the fundamentals of planning. The module also examines quality costs, emphasizing the value of prevention and the impact of internal and external failures on organizational performance.

Inclus

5 vidéos3 devoirs

This module highlights the contributions of quality pioneers such as Deming, Juran, and Crosby. Learners evaluate Deming’s principles, theory of knowledge, and focus on reducing variation. Juran’s Trilogy and Crosby’s philosophy of “quality is free” are explored, alongside critical perspectives on Taguchi’s methods.

Inclus

10 vidéos3 devoirs

10 vidéosTotal 99 minutes

Quality Philosophies12 minutes
Deming Philosophy10 minutes
Continuation of Deming Philosophy8 minutes
Theory of Knowledge8 minutes
DemingPhilosophy-3&JuranTrilogy-18 minutes
DemingPhilosophy-3&JuranTrilogy-28 minutes
DemingPhilosophy-312 minutes
Juran Trilogy10 minutes
Jurantrilogy-210 minutes
Philip Crosby and Taguchi Loss Function-112 minutes

3 devoirsTotal 50 minutes

Graded-Quality Philosophies & Pioneers30 minutes
Deming’s Philosophy10 minutes
Juran & Crosby Contributions10 minutes

This module examines the foundational principles and practical applications of Total Quality Management (TQM). Learners study Taguchi’s Loss Function, explore its criticisms, and understand the scope of TQM. The role of leadership, quality councils, and continuous improvement models such as PDCA are analyzed to support successful TQM implementation.

Inclus

8 vidéos4 devoirs

8 vidéosTotal 62 minutes

Taguchi Loss Function-210 minutes
Taguchi Loss Function-39 minutes
Taguchi Loss Function Criticism4 minutes
Intro, Definition and Scope of TQM Activity_PART 017 minutes
Intro, Definition and Scope of TQM Activity_PART 026 minutes
Concepts - Leadership12 minutes
Implementation Process and Functions of Quality Council_PART 019 minutes
Implementation Process and Functions of Quality Council_PART 026 minutes

4 devoirsTotal 60 minutes

Graded-TQM Principles & Applications 30 minutes
Taguchi’s Loss Function10 minutes
Scope & Leadership in TQM10 minutes
Quality Council Implementation10 minutes

This module emphasizes customer-centered approaches and employee involvement in TQM. Learners examine methods of measuring satisfaction, handling feedback and complaints, and fostering engagement. The role of supplier partnerships, Toyota’s TQM model, and statistical process control are also explored to ensure sustainable quality outcomes.

Inclus

29 vidéos6 devoirs

29 vidéosTotal 228 minutes

Customer Satisfaction-110 minutes
Customer Satisfaction-2 (Complaints)11 minutes
Customer Satisfaction-310 minutes
Customer Satisfaction-4_part 016 minutes
Customer Satisfaction-4_part 028 minutes
EmployeeInvolvement-1_part016 minutes
EmployeeInvolvement-1_part028 minutes
EmployeeInvolvement-2_part028 minutes
EmployeeInvolvement-3_part015 minutes
EmployeeInvolvement-3_part029 minutes
EmployeeInvolvement-49 minutes
EmployeeInvolvement-5_part017 minutes
EmployeeInvolvement-5_part027 minutes
Continuous Process Improvement-1_part016 minutes
Continuous Process Improvement-1_part027 minutes
Continuous Process Improvement-2 (Models)11 minutes
Continuous Process Improvement-3 (Models BPR and 5S)11 minutes
Supplier Partnership-17 minutes
Supplier Partnership-2 (Partnering & Criteria)_part018 minutes
Supplier Partnership-2 (Partnering & Criteria)_part028 minutes
Supplier Partnership-3 (Rating & Relationship)_part017 minutes
Supplier Partnership-3 (Rating & Relationship)_part026 minutes
Performance Measures10 minutes
TQM-The Toyota Way-1_part016 minutes
TQM-The Toyota Way-1_part026 minutes
TQM-The Toyota Way-212 minutes
TQM-The Toyota Way-3_part015 minutes
TQM-The Toyota Way-3_part025 minutes
Statistical Process Control-18 minutes

6 devoirsTotal 80 minutes

Graded-Customer Focus in TQM30 minutes
Customer Satisfaction Insights10 minutes
Customer Feedback & Complaints Handling10 minutes
Employee Involvement Foundations10 minutes
Building Engagement in TQM10 minutes
Supplier Partnerships10 minutes

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