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SLIs and SLOs Demystified

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SLIs and SLOs Demystified

Instructeur : Packt - Course Instructors

Inclus avec En savoir plus

Demander à Coursera

14 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Intermédiaire

Expérience recommandée

2 semaines à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

14 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Intermédiaire

Expérience recommandée

2 semaines à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Formulate and implement SLIs and SLOs for system reliability
Manage incidents using observability and monitoring techniques
Align reliability objectives with business and technical goals

Compétences que vous acquerrez

Catégorie : Key Performance Indicators (KPIs)
Catégorie : Service Level Agreement
Catégorie : Reliability
Catégorie : Operational Excellence
Catégorie : Software Development
Catégorie : Incident Response
Catégorie : Performance Measurement
Catégorie : Site Reliability Engineering
Catégorie : Performance Metric
Catégorie : Service Level
Catégorie : Business Metrics
Catégorie : Journey Mapping
Catégorie : Customer experience improvement
Catégorie : Business Leadership
Catégorie : Return On Investment
Catégorie : Continuous Monitoring
Catégorie : DevOps
Catégorie : Incident Management
Catégorie : Business Workflow Analysis
Catégorie : System Monitoring

Détails à connaître

Certificat partageable

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Évaluations

14 devoirs

Enseigné en Anglais

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Il y a 14 modules dans ce cours

In today's fast-paced digital world, maintaining system reliability is crucial for business continuity and customer satisfaction. This course introduces the core principles of Service Level Indicators (SLIs) and Service Level Objectives (SLOs), equipping you with the knowledge and strategies to measure, manage, and optimize reliability in complex systems.

Through a structured workshop-style approach, you’ll learn how to design and implement SLIs and SLOs that directly align with business goals. By applying industry best practices, you’ll gain the confidence to make informed decisions that balance innovation with performance stability. What makes this course unique is its blend of theoretical clarity and hands-on application. You won’t just learn the definitions—you’ll apply them to real-world scenarios involving observability, incident management, and error budgeting. This course is designed for SREs, DevOps professionals, software engineers, and business leaders looking to improve service reliability. A basic understanding of cloud systems and monitoring tools will help you get the most out of it.

In this section, we link reliability pillars, roles, and observability practices to mapping precise SLIs into achievable SLOs, and weigh operational and business risks arising from misaligned indicators.

Inclus

2 vidéos5 lectures1 devoir

2 vidéosTotal 3 minutes

Course Overview Video1 minute
SLIs and SLOs at the Heart of Reliability - Overview Video1 minute

5 lecturesTotal 90 minutes

Introduction20 minutes
Challenges and Opportunities of the Reliability Engineering Role20 minutes
Aligning Reliability Goals and Objectives Across the Hierarchy10 minutes
Some Best Practices for Setting Up Effective Monitoring Systems and Dashboards20 minutes
Additional Examples and Case Studies20 minutes

1 devoirTotal 10 minutes

System Reliability and Performance Metrics10 minutes

In this section, we build a dedicated SLI/SLO team, detail SRE, owner and stakeholder roles, and discuss adapting structures to organizational culture to strengthen reliability, availability and business alignment.

Inclus

1 vidéo6 lectures1 devoir

1 vidéoTotal 1 minute

Establishing an SLI and SLO Team - Overview Video1 minute

6 lecturesTotal 90 minutes

Introduction20 minutes
A Case Study to Illustrate the Impact of a Dedicated Team10 minutes
Identifying Key Stakeholders and Subject Matter Experts Within the Organization10 minutes
Tailoring to Team and Organizational Needs20 minutes
Ensuring Alignment With Organizational Objectives20 minutes
Implementing the Best Approach for Your Team10 minutes

1 devoirTotal 10 minutes

Building Effective SLI and SLO Teams10 minutes

In this section, we connect customer-centric SLIs and SLOs to each stage of the user journey, mapping KPIs, setting data-driven performance thresholds, and analyzing trends to prioritize reliability improvements.

Inclus

1 vidéo5 lectures1 devoir

1 vidéoTotal 1 minute

Things to Consider When Crafting Your SLIs and SLOs - Overview Video1 minute

5 lecturesTotal 90 minutes

Introduction20 minutes
Amazon's Customer-Centric Approach to Customer Retention20 minutes
Understanding Key Metrics and Their Role in Customer Satisfaction10 minutes
Navigating the User Journey20 minutes
The Role of User Journey Mapping20 minutes

1 devoirTotal 10 minutes

Crafting Effective SLIs and SLOs10 minutes

In this section, we establish core observability via metrics, logs, events, and traces, link these insights to SLIs and SLOs, and practice data-driven reliability decisions.

Inclus

1 vidéo4 lectures1 devoir

1 vidéoTotal 1 minute

Observability and Monitoring Are a Necessity - Overview Video1 minute

4 lecturesTotal 70 minutes

Introduction20 minutes
Data-Driven Decision-Making for SLI and SLO Optimization20 minutes
Integrating Observability Thinking Into the SLI and SLO Journey20 minutes
Techniques for Real-Time Alerting, Visualization, and Reporting10 minutes

1 devoirTotal 10 minutes

Observability and Monitoring Fundamentals10 minutes

In this section, we link SLIs, SLOs and error budgets to real monetary outcomes, quantifying downtime costs, proving SRE ROI, and framing reliability discussions in clear financial language.

Inclus

1 vidéo3 lectures1 devoir

In this section, we learn to craft service level indicators, set service level objectives, and honor service level agreements by tracing customer journeys and defining precise technical boundaries.

Inclus

1 vidéo5 lectures1 devoir

1 vidéoTotal 1 minute

Workshop Preparation: Structuring the SLI and SLO Conversation - Overview Video1 minute

5 lecturesTotal 100 minutes

Introduction20 minutes
Defining and Mapping Personas and Journeys20 minutes
Mapping the User Journey20 minutes
Identifying Your System's Boundaries20 minutes
Focusing SLIs on Customer Journey Metrics20 minutes

1 devoirTotal 10 minutes

Service Level Management and Customer Relationship Fundamentals10 minutes

In this section, we map user journeys to precise SLIs, define SLOs for availability, latency, and error budgets, and prioritize indicators through personas, system boundaries, and architectural touchpoints.

Inclus

1 vidéo4 lectures1 devoir

1 vidéoTotal 1 minute

SLIs and SLOs for Web Applications - Overview Video1 minute

4 lecturesTotal 80 minutes

Introduction20 minutes
Identifying Personas and the Persona Journey20 minutes
Establishing Application (System) Boundaries20 minutes
Implementing SLIs With Accurate Touchpoints Based on the System Specifications20 minutes

1 devoirTotal 10 minutes

SLI and SLO Implementation in Web Applications10 minutes

In this section, we design SLIs and SLOs for distributed multi-tier architectures, compare cloud versus on-premises impacts, map system boundaries, and prioritize reliability metrics using persona journeys.

Inclus

1 vidéo5 lectures1 devoir

1 vidéoTotal 1 minute

SLIs and SLOs for Distributed Systems - Overview Video1 minute

5 lecturesTotal 80 minutes

Introduction20 minutes
Establishing Application (System) Boundaries20 minutes
Specifying SLI Types Based on the Identified System Boundaries20 minutes
Implementing SLIs With Accurate Touchpoints Based on the System Specifications10 minutes
Understanding Required Considerations When Prioritizing SLIs and SLOs10 minutes

1 devoirTotal 10 minutes

SLIs and SLOs in Distributed System Management10 minutes

In this section, we Design database-centric Service Level Indicators and Objectives by linking architecture, persona journeys and boundaries to metrics that support performance, availability, integrity and recovery goals.

Inclus

1 vidéo6 lectures1 devoir

1 vidéoTotal 1 minute

Optimizing SLIs and SLOs for Database Performance - Overview Video1 minute

6 lecturesTotal 120 minutes

Introduction20 minutes
Defining the Persona Journey20 minutes
Setting Journey Expectations20 minutes
Establishing Application (System) Boundaries20 minutes
SLI Specification20 minutes
SLI Implementation20 minutes

1 devoirTotal 10 minutes

Optimizing Service Level Indicators and Objectives for Database Systems10 minutes

In this section, we map new feature workflows to SLIs and SLOs-cache hit ratio, redirect latency, error rate-ranked by business impact through persona-driven analysis.

Inclus

1 vidéo7 lectures1 devoir

1 vidéoTotal 1 minute

Developing SLIs and SLOs for New Features - Overview Video1 minute

7 lecturesTotal 110 minutes

Introduction20 minutes
Personas20 minutes
Establishing Application (System) Boundaries10 minutes
SLI Specification20 minutes
SLI Implementation20 minutes
Data Cache Correctness10 minutes
Prioritizing SLIs by Business Impact10 minutes

1 devoirTotal 10 minutes

Service Level Metrics and User-Centric Development10 minutes

In this section, we Configure Service Level Objective alerts, monitor via Service Level Indicators, and interpret error budgets to balance rapid incident detection with sustainable on call cadence.

Inclus

1 vidéo6 lectures1 devoir

1 vidéoTotal 1 minute

SLO Monitoring and Alerting - Overview Video1 minute

6 lecturesTotal 100 minutes

Introduction20 minutes
SLO Monitoring Concepts10 minutes
Scenario 1: Monitoring and Alerting for Web Application SLOs10 minutes
Scenario 2: Monitoring and Alerting for Distributed Systems SLOs20 minutes
Establishing SLO Alerting Criteria20 minutes
SLO Alerting Rules20 minutes

1 devoirTotal 10 minutes

Service Level Objective Monitoring and Alerting Fundamentals10 minutes

In this section, we build real-time SLI dashboards and conduct cross-functional iterative SLO reviews, using AI-driven anomaly detection to adjust reliability targets and maintain metrics aligned with changing business needs.

Inclus

1 vidéo4 lectures1 devoir

In this section, we explore incident management that maps Service Level Indicators, including Mean Time to Detection and Time to Acknowledge, to Service Level Objectives and sharper on call workflows.

Inclus

1 vidéo5 lectures1 devoir

1 vidéoTotal 1 minute

SLO Preservation and Incident Management - Overview Video1 minute

5 lecturesTotal 90 minutes

Introduction20 minutes
SLIs for Incident Management Metrics20 minutes
Time to Detection20 minutes
MTTD SLO10 minutes
Extending Accountability to Product Engineering Teams20 minutes

1 devoirTotal 10 minutes

Service Level Objectives and Incident Management Fundamentals10 minutes

In this section, we package SLIs and SLOs as a service, map a full product lifecycle, and tie reliability metrics to KPIs, OKRs, and SLAs for practical, customer-aligned engineering.

Inclus

1 vidéo3 lectures1 devoir

Instructeur

Packt - Course Instructors

Packt

2 127 Cours651 996 apprenants

Offert par

Packt

Pour quelles raisons les étudiants sur Coursera nous choisissent-ils pour leur carrière ?

Felipe M.

Étudiant(e) depuis 2018

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Jennifer J.

Étudiant(e) depuis 2020

’J'ai directement appliqué les concepts et les compétences que j'ai appris de mes cours à un nouveau projet passionnant au travail.’

Larry W.

Étudiant(e) depuis 2021

’Lorsque j'ai besoin de cours sur des sujets que mon université ne propose pas, Coursera est l'un des meilleurs endroits où se rendre.’

Chaitanya A.

’Apprendre, ce n'est pas seulement s'améliorer dans son travail : c'est bien plus que cela. Coursera me permet d'apprendre sans limites.’

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Foire Aux Questions

Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.

If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.

Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.

Plus de questions

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SLIs and SLOs Demystified

Ce cours n'est pas disponible en Français (France)

SLIs and SLOs Demystified

Ce que vous apprendrez

Compétences que vous acquerrez

Détails à connaître

Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées

Il y a 14 modules dans ce cours

SLIs and SLOs at the Heart of Reliability

Inclus

Establishing an SLI and SLO Team

Inclus

Things to Consider When Crafting Your SLIs and SLOs

Inclus

Observability and Monitoring Are a Necessity

Inclus

The Financial Impact of Not Adopting Indicators

Inclus

Workshop Preparation: Structuring the SLI and SLO Conversation

Inclus

SLIs and SLOs for Web Applications

Inclus

SLIs and SLOs for Distributed Systems

Inclus

Optimizing SLIs and SLOs for Database Performance

Inclus

Developing SLIs and SLOs for New Features

Inclus

SLO Monitoring and Alerting

Inclus

Service Level Performance Metrics: Daily Operations

Inclus

SLO Preservation and Incident Management

Inclus

SLIs and SLOs as a Service

Inclus

Instructeur

Offert par

Pour quelles raisons les étudiants sur Coursera nous choisissent-ils pour leur carrière ?

Felipe M.

Jennifer J.

Larry W.

Chaitanya A.

Profitez de plus de 10 000 programmes grâce à notre offre spéciale pour la Fête du Travail

Commencez par réaliser des économies simples pour vos équipes qui travaillent dur

Foire Aux Questions

Can I preview a course before enrolling?

When will I have access to the lectures and assignments?

What will I get when I enroll?

Plus de questions