Lorsque vous vous inscrivez à ce cours, vous êtes également inscrit(e) à cette Spécialisation.
Apprenez de nouveaux concepts auprès d'experts du secteur
Acquérez une compréhension de base d'un sujet ou d'un outil
Développez des compétences professionnelles avec des projets pratiques
Obtenez un certificat professionnel partageable
Il y a 5 modules dans ce cours
This course lays out the skills and knowledge necessary to develop a marketing-driven sales enablement strategy, for beginners or those looking to hone their skills. You’ll learn the basics of sales enablement, and how to align your marketing and sales team under the same strategy and goals. You’ll learn ways to make the connection with your buyers and use content as an effective sales tool. The course will teach you about automation tools to use in your sales enablement strategy and about how to enable continued customer success after a sale.
By the end of this course you will be able to:
• Describe what sales enablement is and why it's important
• Create a vision and goal that can motivate and align sales and marketing teams
• Develop a lead qualification framework
• Create an SLA
• Plan and run effective ‘smarketing’ meetings
• Identify your target audience
• Develop a buyer persona
• Use the jobs-to-be-done framework to understand your buyer
• Create a hero statement to connect with your buyer
• Develop a content strategy to increase your sales team efficiency and velocity
• Plan a company-wide content creation initiative
• Write impactful content
• Enable ongoing customer success
• Identify technology needs for sales enablement
• Develop your technology strategy for sales enablement
This course will help you build a solid foundation for developing a sales enablement strategy and working effectively with your sales and marketing teams. The course is intended for anyone interested in jumpstarting their career in sales - whether you’re changing careers and looking for an entry-level role, or want to hone your skills in your current role as a sales representative. It does not require any background knowledge or experience to get started.
Throughout the course, you will complete exercises that allow you to apply the skills you have learned in a practical way, such as evaluating a lead qualification framework, planning a “smarketing” meeting, creating a buyer persona, and writing an email to potential customers. You will compile your work and submit it as a project at the end of the course.
In the first week, you will be introduced to the importance of sales enablement. You'll learn how to create motivating revenue goals for your sales and marketing teams and a lead qualification network that can help your teams reach those goals. At the end of the week you will complete the first exercise that will be part of your final course project.
Inclus
14 vidéos6 lectures5 devoirs3 sujets de discussion
Afficher les informations sur le contenu du module
14 vidéos•Total 67 minutes
Introduction to the Program•5 minutes
Course Introduction Video•3 minutes
Careers in Sales and Customer Relationship Management•5 minutes
Weekly Introduction: Adopting a Sales Enablement Mentality•1 minute
Why You Need Sales Enablement•7 minutes
Developing a Sales Enablement Strategy•6 minutes
Sales Enablement in Action•5 minutes
The Importance of Having a Vision and Setting Goals•5 minutes
Creating a Revenue Goal•4 minutes
Leads and the Sales Pipeline•3 minutes
The Importance of Lead Qualification•3 minutes
Identifying Fit and Sales Readiness•9 minutes
Mastering Lead Qualification•9 minutes
Weekly Review: Adopting a Sales Enablement Mentality•1 minute
Developing a Lead Qualification Framework•10 minutes
5 devoirs•Total 100 minutes
Practice Quiz: Sales Enablement Definition and Importance•10 minutes
Practice Quiz: Developing a Unified Goal•15 minutes
Exercise: A Lead Qualification Framework•30 minutes
Practice Quiz: Developing a Lead Qualification Framework•15 minutes
Graded Quiz: Adopting a Sales Enablement Mentality•30 minutes
3 sujets de discussion•Total 70 minutes
Meet and Greet•30 minutes
What is the Vision and Goals of the Company You Work for?•30 minutes
Help! I Am Being Qualified•10 minutes
Managing for Sales Enablement
Module 2•5 heures à terminer
Détails du module
This week you will learn how to create and use a Service-Level-Agreement (SLA) for your sales and marketing teams. You'll also learn how to plan and run effective and smooth smarketing (sales and marketing) team meetings and why these are so important for sales enablement. Throughout the week you will complete two more exercises to add to your final project.
Inclus
9 vidéos5 lectures5 devoirs1 sujet de discussion
Afficher les informations sur le contenu du module
9 vidéos•Total 56 minutes
Weekly Introduction: Managing for Sales Enablement•1 minute
The Importance of the Sales and Marketing SLA•3 minutes
Creating an SLA for Your Teams•7 minutes
Optimizing Your SLA•10 minutes
Beyond the SLA•13 minutes
The Importance of Smarketing Meetings•3 minutes
Planning an Effective Smarketing Meeting•9 minutes
Running an Effective Smarketing Meeting•8 minutes
Weekly Review: Managing for Sales Enablement•1 minute
5 lectures•Total 70 minutes
Creating Your SLA (Set Number of Leads)•10 minutes
Creating Your SLA (Time to Contact)•10 minutes
Working with an SLA•15 minutes
The Pop Model•20 minutes
Plan a Smarketing Meeting•15 minutes
5 devoirs•Total 135 minutes
Exercise: Creating an SLA in Practice•40 minutes
Practice Quiz: Working with an SLA•15 minutes
Practice Quiz: Maintaining Alignment with Smarketing Meetings•10 minutes
Exercise: Plan a Smarketing Meeting•40 minutes
Graded Quiz: Managing for Sales Enablement•30 minutes
1 sujet de discussion•Total 10 minutes
Get Me to the Meeting on Time•10 minutes
Making the Connection with Your Buyer
Module 3•7 heures à terminer
Détails du module
This week we are digging into who your buyer is and how to connect with them. You'll learn how to develop a buyer persona to know whom you should be targeting. You'll gain more understanding of your buyer through the jobs-to-be-done framework. You'll also learn how to write a hero statement to connect all the information about your buyer. You'll complete two more exercises for your final project.
Inclus
14 vidéos9 lectures7 devoirs2 sujets de discussion
Afficher les informations sur le contenu du module
14 vidéos•Total 88 minutes
Weekly Introduction: Making the Connection with Your Buyer•1 minute
Introduction to Buyers•1 minute
The Importance of Buyer Personas•10 minutes
Developing Your Buyer Personas•10 minutes
Developing Your Buyer Persona: Application•6 minutes
The Importance of Jobs-to-Be-Done•14 minutes
Rethinking Your Competition•4 minutes
Uncovering Your Customers' Jobs•12 minutes
Uncovering Your Customers' Jobs: Application•4 minutes
The Importance of Hero Statements•10 minutes
Being a Hero to Your Customers•6 minutes
What Does Being a Hero Look Like?•6 minutes
Creating a Hero Statement•4 minutes
Weekly Review: Making the Connection with Your Buyer•1 minute
9 lectures•Total 140 minutes
The Beginner's Guide to Buyer Personas•30 minutes
How to Create Detailed Buyer Personas for Your Business•30 minutes
A Buyer Persona Template•10 minutes
Competing against Luck•10 minutes
Interviewing Customers to Determine Their Jobs-to-Be-Done•10 minutes
Using Jobs-to-Be-Done in Sales•10 minutes
Claire Menke on Combining Personas and JTBD•20 minutes
Doug Davidoff on Hero Statements•10 minutes
How to Create Your Hero Statement•10 minutes
7 devoirs•Total 185 minutes
Practice Quiz: Using Buyer Personas in Sales•15 minutes
Exercise: Create Your Own Buyer Persona•40 minutes
Practice Quiz: Using Jobs-to-Be-Done in Sales•15 minutes
Exercise: Uncovering Your Customers' Jobs to Be Done•40 minutes
Practice Quiz: Creating a Hero Statement•15 minutes
Exercise: Developing a Hero Statement•30 minutes
Graded Quiz: Making the Connection with Your Buyer•30 minutes
2 sujets de discussion•Total 20 minutes
Engaging Your Buyer Personas on Social Media•10 minutes
What Jobs Are Your Customers Hiring Your Product to Do?•10 minutes
Using Content as a Sales Tool
Module 4•6 heures à terminer
Détails du module
In Week 4 you'll learn all about content and how it can impact your sales strategy. You'll learn how to use content as a sales tool, how to develop a content strategy for your team, and how to organize and motivate your team to create effective content. You'll also gain valuable skills to become a better business writer. You'll practice these new skills in two more exercises that will be part of the final project you will turn in next week.
Inclus
18 vidéos5 lectures6 devoirs2 sujets de discussion
Afficher les informations sur le contenu du module
18 vidéos•Total 100 minutes
Weekly Introduction: Using Content as a Sales Tool•1 minute
The Importance of Content in Sales Enablement•3 minutes
Using Pre-Sale Content to Enable Sale•7 minutes
Using Content during the Sales Process•5 minutes
Content Strategy in Action•9 minutes
The Importance of Company-Wide Collaboration•7 minutes
Designate a Content Manager•3 minutes
Getting Sales Involved in Content Creation•10 minutes
Making Content Creation a Company-Wide Initiative•7 minutes
Getting Started with Video Content•7 minutes
Why is Writing an Important Business Skill?•3 minutes
The Research Process•10 minutes
What Goes into an Outline?•4 minutes
The Pain of Writing the First Draft•3 minutes
Writing Impactful Introductions and Conclusions•7 minutes
Top Writing Tips from Daniel Pink•7 minutes
A Guide to Self-Editing•8 minutes
Weekly Review: Using Content as a Sales Tool•1 minute
5 lectures•Total 105 minutes
Using Content as a Sales Tool•10 minutes
12 Brainstorming Techniques for Unearthing Content Ideas from Your Team•20 minutes
Aligning Your Business Around Content Creation - Summary•15 minutes
How to Write an Introduction: A Simplified Guide•30 minutes
10 Simple Edits that Will Improve Your Writing•30 minutes
6 devoirs•Total 145 minutes
Practice Quiz: Using Content as a Sales Tool•15 minutes
Exercise: Using Content as a Sales Tool•40 minutes
Practice Quiz: Aligning your Business around Content Creation•15 minutes
Practice Quiz: Become a Better Writer•15 minutes
Exercise: Become a Better Writer•30 minutes
Graded Quiz: Using Content as a Sales Tool•30 minutes
2 sujets de discussion•Total 20 minutes
Presenting Pricing on Your Website•10 minutes
What is Your Favorite Sales Blog and Why?•10 minutes
Continuing Enablement after the Sale
Module 5•4 heures à terminer
Détails du module
In the final week you will learn strategies to enable your customers and ensure their success. You'll discover the importance of using technology to streamline your customer enablement and create a strategy on how to effectively use the technology. You will also have the opportunity to take the HubSpot Sales Enablement Certification exam. The week will conclude with your final project, the culmination of all the work you have been doing throughout the course.
Inclus
10 vidéos5 lectures2 devoirs1 évaluation par les pairs1 sujet de discussion
Afficher les informations sur le contenu du module
10 vidéos•Total 41 minutes
Weekly Introduction: Continuing Enablement after the Sale•1 minute
The Importance of Customer Enablement•4 minutes
Helping Customers Fire their Old Solutions•5 minutes
Encouraging People to Buy from You Again•5 minutes
Helping Your Customers Do the Job They Hired Your Product to Do•7 minutes
The Importance of Technology in a Sales Enablement Strategy•5 minutes
Choosing the Right Technology•2 minutes
What Does a Technology Strategy Look Like?•9 minutes
Project Overview•1 minute
Congratulations!•1 minute
5 lectures•Total 85 minutes
Customer Acquisition vs Retention Costs•15 minutes
The HubSpot Marketing Automation Tools: Learn More•10 minutes
Take the Certification Exam•10 minutes
Career Support Resources•20 minutes
How to Add Your Info to LinkedIn•30 minutes
2 devoirs•Total 20 minutes
Practice Quiz: Continuing Enablement after the Sale•10 minutes
Practice Quiz: Evaluating Sales Enablement Technology•10 minutes
1 évaluation par les pairs•Total 60 minutes
Project: Sales Enablement in Action•60 minutes
1 sujet de discussion•Total 10 minutes
What is the Best After-Sales Email You Have Received?•10 minutes
Obtenez un certificat professionnel
Ajoutez ce titre à votre profil LinkedIn, à votre curriculum vitae ou à votre CV. Partagez-le sur les médias sociaux et dans votre évaluation des performances.
Instructeur
Évaluations de l’enseignant
Évaluations de l’enseignant
Nous avons demandé à tous les étudiants de fournir des commentaires sur nos enseignants au sujet de la qualité de leur pédagogie.
HubSpot Academy is the worldwide leader in inbound marketing, sales, and customer service/success education. Since 2012, HubSpot Academy has been on a mission to transform the way people and companies grow, offering online training for the digital age: courses, projects, certifications, and software training.
Now, HubSpot Academy's Inbound Certification has become the official badge of the inbound movement, with over 60,000 awarded annually. The online courses developed by Academy’s students and teachers are translated into four languages, and the award-winning certifications are completed by hundreds of people each day all over the world.
As HubSpot’s (NYSE: HUBS) official learning resource, HubSpot Academy aims to educate and inspire people everywhere, helping them learn how to market, sell, and grow an inbound business. Learn more at http://academy.hubspot.com/.
Pour quelles raisons les étudiants sur Coursera nous choisissent-ils pour leur carrière ?
Felipe M.
Étudiant(e) depuis 2018
’Pouvoir suivre des cours à mon rythme à été une expérience extraordinaire. Je peux apprendre chaque fois que mon emploi du temps me le permet et en fonction de mon humeur.’
Jennifer J.
Étudiant(e) depuis 2020
’J'ai directement appliqué les concepts et les compétences que j'ai appris de mes cours à un nouveau projet passionnant au travail.’
Larry W.
Étudiant(e) depuis 2021
’Lorsque j'ai besoin de cours sur des sujets que mon université ne propose pas, Coursera est l'un des meilleurs endroits où se rendre.’
Chaitanya A.
’Apprendre, ce n'est pas seulement s'améliorer dans son travail : c'est bien plus que cela. Coursera me permet d'apprendre sans limites.’
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.