Chevron Left
Back to Brand Management: Aligning Business, Brand and Behaviour

Learner Reviews & Feedback for Brand Management: Aligning Business, Brand and Behaviour by University of London

4.9
stars
7,270 ratings

About the Course

Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. The course offers a brand workout for your own brands, as well as guest videos from leading branding professionals. The aim of the course is to change the conception of brands as being an organisation's visual identity (e.g., logo) and image (customers' brand associations) to an experience along "moments-that-matter" along the customer journey and, therefore, delivered by people across the entire organisation. Brands are thus not only an external promise to customers, but a means of executing business strategy via internal brand-led behaviour and culture change. You will learn and practice the following skills: 1. How to build brands from a broad organisational perspective 2. How to lead brand-led culture change with human resource practices at the core (i.e., brand as a lever and not just an outcome) 3. How to build brands in multi-brand companies, across cultures and geographies 4. How to measure brand health in new ways, that is, internally in addition to externally 5. How to value and capture returns to brands across the organisation - introducing the new concept of employee-based brand equity - and how this is different from the valuation of brands as intangible assets. This course allows you to develop the following aspects of yourself: 1. Head. Gain a deeper understanding of the evolving practice of brand management, one that goes further than practiced in most organisations today 2. Heart. Be motivated to engage in delivering your own brands – regardless of where you are in your organisation – thereby creating superior value for customers and for your organisation 3. Hands. Translate learnings into action. As Confucius is supposed to have said: “I hear and I forget. I see and I remember. I do and I understand.”...

Top reviews

RA

Invalid date

Thanks a ton to professor Nader Tavassoli for such a great MOOC. It is really going to make a profound impact on the way we design and deliver the brand experience as a whole for the people around.

MS

Invalid date

Wonderful! Professor Tavassoli did a wonderful job of breaking down the business, brand & behaviour alignment process.

Very insightful. I thoroughly enjoyed it and learned a lot. Thank you so much!

Filter by:

2326 - 2350 of 2,628 Reviews for Brand Management: Aligning Business, Brand and Behaviour

By Maria V R

•

Sep 20, 2021

I loved!

By sheila a

•

Jul 18, 2021

thankyou

By Cesar m

•

Feb 16, 2021

Engaging

By Leandro A

•

Jan 6, 2021

AMAZING!

By Joel D B C

•

Jul 4, 2020

5 stars

By Jacob C

•

May 20, 2020

THANKKSS

By Zayneb Y

•

Mar 9, 2020

Amazing!

By Blessing N

•

Jun 29, 2023

amazing

By Ahana J

•

Aug 8, 2022

Amazing

By Aabid A S

•

Jul 20, 2022

Amazing

By Amzad H

•

May 9, 2022

so good

By ahmed s

•

Nov 24, 2021

awesome

By Hitesh S

•

Aug 30, 2021

Awesome

By Dr. S N B

•

Jul 7, 2021

Awesome

By BHAWNA R

•

Jun 21, 2021

amazing

By Fit B S

•

Jun 7, 2021

Awesome

By ADINDA K

•

Nov 9, 2020

amazing

By Deleted A

•

Sep 23, 2020

awesome

By ankita v

•

Sep 15, 2020

awesome

By Fahim F S

•

Sep 1, 2020

Awesome

By Gautam G

•

Jun 24, 2020

amazing

By Crony C

•

May 4, 2020

Awesome

By Edwin I

•

Jun 18, 2019

Perfect

By Mackenson P

•

Mar 19, 2024

Great!