About this Course
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100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Intermediate Level

Approx. 25 hours to complete

Suggested: 5 hours/week...

English

Subtitles: English, Mongolian, Chinese (Traditional), Chinese (Simplified)
User
Learners taking this Course are
  • HR Specialists
  • Human Resources
  • Accountants
  • Process Analysts
  • Chief Financial Officers (CFOs)

Skills you will gain

Email WritingBusiness CommunicationCommunicationEnglish Language
User
Learners taking this Course are
  • HR Specialists
  • Human Resources
  • Accountants
  • Process Analysts
  • Chief Financial Officers (CFOs)

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Intermediate Level

Approx. 25 hours to complete

Suggested: 5 hours/week...

English

Subtitles: English, Mongolian, Chinese (Traditional), Chinese (Simplified)

Syllabus - What you will learn from this course

Week
1
5 hours to complete

Introduction to Business English Communication

10 videos (Total 26 min), 6 readings, 5 quizzes
10 videos
Video: Course Overview2m
Quiz Proficiency Video: Phone Conversation1m
Video: Introducing Yourself3m
Video: Keeping a Conversation Going2m
Video: Leaving a Conversation1m
Video: Real Language3m
Video: Business Cards4m
Video: How to Create a Good Network3m
Video: Social Networking1m
6 readings
READ FIRST10m
Summary10m
Vocabulary List10m
Summary10m
Vocabulary List10m
Summary10m
4 practice exercises
Proficiency Test1h
What is Appropriate in Business Settings?12m
Business Card Quiz16m
Social Networking Quiz12m
Week
2
9 hours to complete

Introductions

7 videos (Total 40 min), 7 readings, 8 quizzes
7 videos
Video: Interview with David Blandford of Visit Seattle8m
Video: Seattle, A Business City6m
Video: Describing Your Job2m
Video: Giving Some More Details4m
Video: Describing a Company10m
Video: Company History3m
7 readings
Vocabulary List10m
Summary10m
Summary10m
The History of Starbucks10m
Reading: The History of Amazon10m
Vocabulary List10m
Summary10m
5 practice exercises
6 Things to Know About Seattle12m
Vocabulary Check12m
What Does This Job Do?16m
The History of Starbucks12m
The History of Amazon20m
Week
3
5 hours to complete

Emails

10 videos (Total 26 min), 5 readings, 8 quizzes
10 videos
Video: Subject Lines3m
Video: Email Greetings2m
Video: Email Closings1m
Video: Appropriate Tone in Email1m
Video: Formality Part 11m
Video: Formality Part 22m
Video: Directness4m
Video: Writing Effective Opening and Closing Sentences in Email, Part 13m
Video: Writing Friendly Opening and Closing Sentences in Email, Part 21m
5 readings
Summary10m
Vocabulary List10m
Summary10m
Vocabulary List10m
Summary10m
7 practice exercises
Subject Lines Quiz10m
Email Greetings16m
Formal or Informal?16m
Direct or Indirect?10m
Building the Right Email12m
Writing Effective Email Openings20m
Writing Effective Email Closings Quiz16m
Week
4
8 hours to complete

Meeting Arrangements on the Telephone

3 videos (Total 36 min), 6 readings, 3 quizzes
3 videos
Video: Telephoning Arrangements to Meet13m
Video: Leaving Messages14m
6 readings
Vocabulary List10m
Summary10m
Vocabulary List10m
Summary10m
Vocabulary List10m
Summary10m
4.8
283 ReviewsChevron Right

36%

started a new career after completing these courses

44%

got a tangible career benefit from this course

17%

got a pay increase or promotion

Top reviews from Business English: Networking

By IKMay 3rd 2018

Very good course. Really useful phrases and key aspects of networking are covered. A must course for beginners and people who have been in the business but need to know the basics of networking.

By IGApr 2nd 2019

This course taught me a lot of things that I can use immediately with my work. Learning in Coursera is fun too and will surely continue to grasp this opportunity like everyone wants to attain.

Instructor

Avatar

Richard Moore

Extension Lecturer, International & English Language Programs
UW Educational Outreach

About University of Washington

Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world....

About the Business English Communication Skills Specialization

This Specialization is designed to teach you to communicate effectively in English in professional contexts. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations....
Business English Communication Skills

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.