About this course: In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue
Created by: University of Washington
Taught by: Richard Moore, Extension Lecturer, International & English Language Programs
UW Educational Outreach
Taught by: Daphne Mackey, Extension Lecturer, International & English Language Programs
UW Educational Outreach
Taught by: Wendy Asplin, Extension Lecturer, International & English Language Programs
UW Educational Outreach
| Basic Info | Course 3 of 5 in the Business English Communication Skills Specialization |
| Level | Intermediate |
| Commitment | 4 weeks of study, 3-5 hours/week |
| Language | English, Subtitles: Mongolian |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
16 videos, 5 readings, 6 practice quizzes
- Video: Video: Course Overview
- Reading: Read Me
- Video: Video: Leaving a Voicemail
- Video: Video: Content and Vocabulary for Leaving a Voicemail
- Practice Quiz: Vocabulary in a Voicemail
- Reading: Lesson Vocabulary List
- Video: Video: Describing a Service, Part 1
- Video: Video: Interview with Holly Reynolds, Edgewater Hotel
- Practice Quiz: Holly Reynolds, Edgewater Hotel
- Reading: The Edgewater Hotel
- Practice Quiz: The Edgewater Hotel
- Video: Video: Describing a Service, Part 2
- Practice Quiz: Describing a Service
- Video: Video: Comparing Services, Part 1
- Video: Scenario: Comparing Venues
- Video: Video: Comparing Services, Part 2
- Reading: Lesson Vocabulary List
- Video: Video: Making Decisions
- Video: Scenario: Making a Decision 1
- Video: Video: Vocabulary
- Video: Scenario: Making a Decision, 2
- Video: Video: Scenario Summary
- Practice Quiz: Finishing Sentences
- Video: Video: Communicating Decisions
- Practice Quiz: Giving Reasons in Email
- Reading: Lesson Vocabulary List
Graded: Guidelines for Leaving a Voicemail
Graded: Record and Review Voicemail Message
Graded: Language of Comparison
Graded: Email on Choice of Venues
WEEK 2
Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
16 videos, 5 readings, 6 practice quizzes
- Video: Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
- Practice Quiz: Interview with Dan Poston
- Video: Video: Negotiation Strategies
- Video: Scenario: Phone Call #1
- Video: Scenario: Phone Call #2
- Video: Video: Successful Negotiation
- Video: Video: Cultural Differences in Negotiation
- Discussion Prompt: Discussion Forum: Negotiations and Culture
- Practice Quiz: Negotiating Guidelines and Vocabulary
- Video: Video: Summary
- Reading: Lesson Vocabulary List
- Video: Video: Negotiating Language
- Practice Quiz: Making Proposals Vocabulary
- Video: Scenario: Making a Proposal
- Video: Video: Details of a Proposal
- Video: Video: Negotiation Guidelines
- Video: Video: Persuasion
- Reading: The Art of Persuasion
- Practice Quiz: Persuasion
- Discussion Prompt: Discussion Forum: Proposals, Counter Proposals, and Persuasion
- Reading: Link to "The Science of Persuasion"
- Reading: Lesson Vocabulary List
- Video: Video: Guidelines and Language Negotiating by Email
- Practice Quiz: Negotiating by Email
- Video: Video: Being Clear in Negotiations by Email
- Practice Quiz: Email Negotiations Vocabulary
- Reading: Lesson Vocabulary List
- Video: Video: Week 2 Summary
Graded: Proposals, Counter Offers, and Concessions
Graded: Writing Emails in a Negotiation
WEEK 3
Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
10 videos, 4 readings, 6 practice quizzes
- Video: Describing Problems
- Practice Quiz: Guidelines for Describing Problems
- Video: Video: Language and Guidelines for Describing a Problem
- Practice Quiz: Language for Describing Problems
- Reading: Lesson Vocabulary List
- Video: Video: Introduction to Dealing with Problems
- Video: Video: Guidelines and Language for Identifying and Initial Response to Problem
- Video: Interview with Holly Reynolds about Customer Service
- Reading: Lesson Vocabulary List
- Video: Video: Responding to a Customer Problem Example
- Video: Video: Language for Resolving Problems
- Practice Quiz: How to Resolve Problems
- Practice Quiz: Resolving a Problem
- Reading: Lesson Vocabulary List
- Video: Video: Following Up on a Problem, Part 1
- Practice Quiz: Follow Up or Final Email?
- Video: Video: Following Up On A Problem, Part 2
- Practice Quiz: Following Up On Problems
- Reading: Lesson Vocabulary List
Graded: Voicemail Describing a Problem
Graded: Dealing With Problems
Graded: Resolving Problems: A Conversation
Graded: Recording a Voicemail Following up on a Problem
WEEK 4
Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
11 videos, 4 readings, 4 practice quizzes
- Practice Quiz: MOHAI Museum History
- Video: Interview with MOHAI
- Practice Quiz: Interview with Christine Kolodoge, MOHAI
- Video: Video: Organizing An Event, Part 1
- Video: Scenario: Planning Meetings
- Video: Video: Organizing An Event, Part 2
- Video: Video: Making A To-Do List
- Reading: Lesson Vocabulary List
- Video: Introduction To Announcements
- Video: Video: Writing a Formal Event Announcement
- Video: Video: Writing an Event Announcement
- Reading: Lesson Vocabulary List
- Video: Video: Introduction To Writing Announcements
- Reading: Washington State Tourism Network
- Practice Quiz: Washington State Tourism Network
- Video: Video: The Language of Conferences
- Practice Quiz: Conferences
- Reading: Lesson Vocabulary List
Graded: Planning Events
Graded: To-do List
Graded: Lists In Announcements
Graded: Writing A Conference Announcement
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| Purchase Course | |
|---|---|
| Access to course materials | Available |
| Access to graded materials | Available |
| Receive a final grade | Available |
| Earn a shareable Course Certificate | Available |
Ratings and Reviews
it's really useful for me!
Nice learning. I really appreciate your tips and methodologies. I will practise them in spanish negotation too. Regards
fascinating!
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SB
this course encouraged me to learn interactive communication .Vert good course .