About this course: In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue
Created by:Â Â University of Washington
Taught by:Â Â Richard Moore, Extension Lecturer, International & English Language Programs
UW Educational Outreach
Taught by:Â Â Daphne Mackey, Extension Lecturer, International & English Language Programs
UW Educational Outreach
Taught by:Â Â Wendy Asplin, Extension Lecturer, International & English Language Programs
UW Educational Outreach
| Basic Info | Course 3 of 5 in the Business English Communication Skills Specialization |
| Level | Intermediate |
| Commitment | 4 weeks of study, 3-5 hours/week |
| Language | English, Subtitles: Mongolian |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
16 videos, 5 readings, 6 practice quizzes
- Video: Video: Course Overview
- Leitura: Read Me
- Video: Video: Leaving a Voicemail
- Video: Video: Content and Vocabulary for Leaving a Voicemail
- Teste para praticar: Vocabulary in a Voicemail
- Leitura: Lesson Vocabulary List
- Video: Video: Describing a Service, Part 1
- Video: Video: Interview with Holly Reynolds, Edgewater Hotel
- Teste para praticar: Holly Reynolds, Edgewater Hotel
- Leitura: The Edgewater Hotel
- Teste para praticar: The Edgewater Hotel
- Video: Video: Describing a Service, Part 2
- Teste para praticar: Describing a Service
- Video: Video: Comparing Services, Part 1
- Video: Scenario: Comparing Venues
- Video: Video: Comparing Services, Part 2
- Leitura: Lesson Vocabulary List
- Video: Video: Making Decisions
- Video: Scenario: Making a Decision 1
- Video: Video: Vocabulary
- Video: Scenario: Making a Decision, 2
- Video: Video: Scenario Summary
- Teste para praticar: Finishing Sentences
- Video: Video: Communicating Decisions
- Teste para praticar: Giving Reasons in Email
- Leitura: Lesson Vocabulary List
Graded: Guidelines for Leaving a Voicemail
Graded: Record and Review Voicemail Message
Graded: Language of Comparison
Graded: Email on Choice of Venues
WEEK 2
Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
16 videos, 5 readings, 6 practice quizzes
- Video: Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
- Teste para praticar: Interview with Dan Poston
- Video: Video: Negotiation Strategies
- Video: Scenario: Phone Call #1
- Video: Scenario: Phone Call #2
- Video: Video: Successful Negotiation
- Video: Video: Cultural Differences in Negotiation
- Prompt de discussão: Discussion Forum: Negotiations and Culture
- Teste para praticar: Negotiating Guidelines and Vocabulary
- Video: Video: Summary
- Leitura: Lesson Vocabulary List
- Video: Video: Negotiating Language
- Teste para praticar: Making Proposals Vocabulary
- Video: Scenario: Making a Proposal
- Video: Video: Details of a Proposal
- Video: Video: Negotiation Guidelines
- Video: Video: Persuasion
- Leitura: The Art of Persuasion
- Teste para praticar: Persuasion
- Prompt de discussão: Discussion Forum: Proposals, Counter Proposals, and Persuasion
- Leitura: Link to "The Science of Persuasion"
- Leitura: Lesson Vocabulary List
- Video: Video: Guidelines and Language Negotiating by Email
- Teste para praticar: Negotiating by Email
- Video: Video: Being Clear in Negotiations by Email
- Teste para praticar: Email Negotiations Vocabulary
- Leitura: Lesson Vocabulary List
- Video: Video: Week 2 Summary
Graded: Proposals, Counter Offers, and Concessions
Graded: Writing Emails in a Negotiation
WEEK 3
Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
10 videos, 4 readings, 6 practice quizzes
- Video: Describing Problems
- Teste para praticar: Guidelines for Describing Problems
- Video: Video: Language and Guidelines for Describing a Problem
- Teste para praticar: Language for Describing Problems
- Leitura: Lesson Vocabulary List
- Video: Video: Introduction to Dealing with Problems
- Video: Video: Guidelines and Language for Identifying and Initial Response to Problem
- Video: Interview with Holly Reynolds about Customer Service
- Leitura: Lesson Vocabulary List
- Video: Video: Responding to a Customer Problem Example
- Video: Video: Language for Resolving Problems
- Teste para praticar: How to Resolve Problems
- Teste para praticar: Resolving a Problem
- Leitura: Lesson Vocabulary List
- Video: Video: Following Up on a Problem, Part 1
- Teste para praticar: Follow Up or Final Email?
- Video: Video: Following Up On A Problem, Part 2
- Teste para praticar: Following Up On Problems
- Leitura: Lesson Vocabulary List
Graded: Voicemail Describing a Problem
Graded: Dealing With Problems
Graded: Resolving Problems: A Conversation
Graded: Recording a Voicemail Following up on a Problem
WEEK 4
Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
11 videos, 4 readings, 4 practice quizzes
- Teste para praticar: MOHAI Museum History
- Video: Interview with MOHAI
- Teste para praticar: Interview with Christine Kolodoge, MOHAI
- Video: Video: Organizing An Event, Part 1
- Video: Scenario: Planning Meetings
- Video: Video: Organizing An Event, Part 2
- Video: Video: Making A To-Do List
- Leitura: Lesson Vocabulary List
- Video: Introduction To Announcements
- Video: Video: Writing a Formal Event Announcement
- Video: Video: Writing an Event Announcement
- Leitura: Lesson Vocabulary List
- Video: Video: Introduction To Writing Announcements
- Leitura: Washington State Tourism Network
- Teste para praticar: Washington State Tourism Network
- Video: Video: The Language of Conferences
- Teste para praticar: Conferences
- Leitura: Lesson Vocabulary List
Graded: Planning Events
Graded: To-do List
Graded: Lists In Announcements
Graded: Writing A Conference Announcement
FAQs
How It Works
Trabalho
Cada curso é como um livro didático interativo, com vÃdeos pré-gravados, testes e projetos.
Ajuda dos seus colegas
Conecte-se com milhares de outros aprendizes, debata ideias, discuta sobre os materiais do curso e obtenha ajuda para dominar conceitos.
Certificados
Obtenha reconhecimento oficial pelo seu trabalho e compartilhe seu sucesso com amigos, colegas e empregadores.
Creators
University of Washington
Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.
Pricing
| Purchase Course | |
|---|---|
| Access to course materials | Available |
| Access to graded materials | Available |
| Receive a final grade | Available |
| Earn a shareable Course Certificate | Available |
Ratings and Reviews
Nice learning. I really appreciate your tips and methodologies. I will practise them in spanish negotation too. Regards
fascinating!
Excellent Course!!
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it's really useful for me!