This course is part of the Business English Communication Skills Specialization

4.8
stars
525 ratings

Richard Moore +1 more instructor

Top Instructor

50,675 already enrolled

Offered By

Business English Communication Skills SpecializationUniversity of Washington

About this Course

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In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event.
Course Learning Objectives

•	Negotiate strategically in formal and informal settings
•	Identify and resolve customer issues after a negotiation has taken place
•	Evaluate and compare services and features of two venues
•	Plan a business event using negotiation skills
•	Write an announcement for a business event after selecting a venue

Flexible deadlines

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Shareable Certificate

Earn a Certificate upon completion

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Course 3 of 5 in the

Business English Communication Skills Specialization

Intermediate Level

Approx. 29 hours to complete

English

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Skills you will gain

Business Communication
Negotiation
Planning
Language

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 3 of 5 in the

Business English Communication Skills Specialization

Intermediate Level

Approx. 29 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructors

Instructor rating

4.91/5 (94 Ratings)

Richard Moore

Extension Lecturer, International & English Language Programs

UW Continuum College

378,307 Learners

8 Courses

Wendy Asplin
Top Instructor

Extension Lecturer, International & English Language Programs

UW Continuum College

50,675 Learners

1 Course

Offered by

University of Washington

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Syllabus - What you will learn from this course

Content Rating97%(7,276 ratings)

Week1

Week 1

8 hours to complete

Week 1: Exchanging Information

8 hours to complete

16 videos (Total 71 min), 5 readings, 10 quizzes

16 videos

Video: Introduction to Wendy Asplin, Instructor for Course 357sVideo: Course Overview3mVideo: Leaving a Voicemail9mVideo: Content and Vocabulary for Leaving a Voicemail5mVideo: Describing a Service, Part 13mVideo: Interview with Holly Reynolds, Edgewater Hotel6mVideo: Describing a Service, Part 27mVideo: Comparing Services, Part 16mScenario: Comparing Venues1mVideo: Comparing Services, Part 26mVideo: Making Decisions1mScenario: Making a Decision 11mVideo: Vocabulary4mScenario: Making a Decision, 22mVideo: Scenario Summary38sVideo: Communicating Decisions10m

5 readings

Read Me10mLesson Vocabulary List10mThe Edgewater Hotel10mLesson Vocabulary List10mLesson Vocabulary List10m

8 practice exercises

Guidelines for Leaving a Voicemail30mVocabulary in a Voicemail30mHolly Reynolds, Edgewater Hotel30mThe Edgewater Hotel30mDescribing a Service30mLanguage of Comparison30mFinishing Sentences30mGiving Reasons in Email30m

Week2

Week 2

7 hours to complete

Week 2: Negotiating

7 hours to complete

16 videos (Total 78 min), 5 readings, 8 quizzes

16 videos

Video: Introduction to Negotiating Effectively3mVideo: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business5mVideo: Negotiation Strategies5mScenario: Phone Call #143sScenario: Phone Call #253sVideo: Successful Negotiation1mVideo: Cultural Differences in Negotiation3mVideo: Summary1mVideo: Negotiating Language4mScenario: Making a Proposal3mVideo: Details of a Proposal11mVideo: Negotiation Guidelines5mVideo: Persuasion3mVideo: Guidelines and Language Negotiating by Email11mVideo: Being Clear in Negotiations by Email13mVideo: Week 2 Summary53s

5 readings

Lesson Vocabulary List10mThe Art of Persuasion10mLink to "The Science of Persuasion"10mLesson Vocabulary List10mLesson Vocabulary List10m

7 practice exercises

Interview with Dan Poston30mNegotiating Guidelines and Vocabulary30mMaking Proposals Vocabulary30mProposals, Counter Offers, and Concessions30mPersuasion30mNegotiating by Email30mEmail Negotiations Vocabulary30m

Week3

Week 3

8 hours to complete

Week 3: Handling Problems

8 hours to complete

10 videos (Total 73 min), 4 readings, 10 quizzes

10 videos

Video: Handling Problems1mDescribing Problems7mVideo: Language and Guidelines for Describing a Problem6mVideo: Introduction to Dealing with Problems11mVideo: Guidelines and Language for Identifying and Initial Response to Problem4mInterview with Holly Reynolds about Customer Service4mVideo: Responding to a Customer Problem Example5mVideo: Language for Resolving Problems7mVideo: Following Up on a Problem, Part 112mVideo: Following Up On A Problem, Part 211m

4 readings

Lesson Vocabulary List10mLesson Vocabulary List10mLesson Vocabulary List10mLesson Vocabulary List10m

8 practice exercises

Guidelines for Describing Problems30mLanguage for Describing Problems30mDealing With Problems30mHow to Resolve Problems30mResolving a Problem30mResolving Problems: A Conversation30mFollow Up or Final Email?30mFollowing Up On Problems30m

Week4

Week 4

7 hours to complete

Week 4: Planning and Announcing Events

7 hours to complete

11 videos (Total 60 min), 4 readings, 8 quizzes

11 videos

Video: Planning Events4mInterview with MOHAI11mVideo: Organizing An Event, Part 13mScenario: Planning Meetings2mVideo: Organizing An Event, Part 26mVideo: Making A To-Do List2mIntroduction To Announcements9mVideo: Writing a Formal Event Announcement6mVideo: Writing an Event Announcement3mVideo: Introduction To Writing Announcements1mVideo: The Language of Conferences9m

4 readings

Lesson Vocabulary List10mLesson Vocabulary List10mWashington State Tourism Network10mLesson Vocabulary List10m

6 practice exercises

MOHAI Museum History30mInterview with Christine Kolodoge, MOHAI30mPlanning Events30mLists In Announcements30mWashington State Tourism Network30mConferences30m

Reviews

4.8

105 reviews

5 stars
86.90%
4 stars
10.62%
3 stars
1.70%
2 stars
0.18%
1 star
0.56%

TOP REVIEWS FROM BUSINESS ENGLISH: PLANNING & NEGOTIATING

by SSOct 30, 2016

This course would very effective in practically doing the Business English for Planning and Negotiating.

by YOMar 1, 2021

This course opened up new opportunities for me and I began to believe in myself

by BANov 8, 2017

I learnt much in that course .. here is my linkedIn profile https://www.linkedin.com/in/basemyanni/

by DGAug 16, 2020

Very interesting! I learned new vocabulary and useful tips to plan an event an negotiate. I enjoy it very much!

View all reviews

About the Business English Communication Skills Specialization

This Specialization is designed to teach you to communicate effectively in English in professional contexts. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Business English: Planning & Negotiating

About this Course

Skills you will gain