In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event.
This course is part of the Business English Communication Skills Specialization
Offered By
Business English Communication Skills SpecializationUniversity of WashingtonAbout this Course
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Learner Career Outcomes
40%
started a new career after completing these courses
50%
got a tangible career benefit from this course
57%
got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 3 of 5 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Intermediate Level
Approx. 29 hours to complete
English
Subtitles: Arabic, French, Portuguese (Brazilian), Russian, English, Spanish, Mongolian
Skills you will gain
Business CommunicationNegotiationPlanningLanguage
Learner Career Outcomes
40%
started a new career after completing these courses
50%
got a tangible career benefit from this course
57%
got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 3 of 5 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Intermediate Level
Approx. 29 hours to complete
English
Subtitles: Arabic, French, Portuguese (Brazilian), Russian, English, Spanish, Mongolian
Offered by
University of Washington
Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.
Syllabus - What you will learn from this course
8 hours to complete
Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
8 hours to complete
16 videos (Total 71 min), 5 readings, 10 quizzes
16 videos
Video: Course Overview3m
Video: Leaving a Voicemail9m
Video: Content and Vocabulary for Leaving a Voicemail5m
Video: Describing a Service, Part 13m
Video: Interview with Holly Reynolds, Edgewater Hotel6m
Video: Describing a Service, Part 27m
Video: Comparing Services, Part 16m
Scenario: Comparing Venues1m
Video: Comparing Services, Part 26m
Video: Making Decisions1m
Scenario: Making a Decision 11m
Video: Vocabulary4m
Scenario: Making a Decision, 22m
Video: Scenario Summary38s
Video: Communicating Decisions10m
5 readings
Read Me10m
Lesson Vocabulary List10m
The Edgewater Hotel10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
8 practice exercises
Guidelines for Leaving a Voicemail30m
Vocabulary in a Voicemail30m
Holly Reynolds, Edgewater Hotel30m
The Edgewater Hotel30m
Describing a Service30m
Language of Comparison30m
Finishing Sentences30m
Giving Reasons in Email30m
7 hours to complete
Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
7 hours to complete
16 videos (Total 78 min), 5 readings, 8 quizzes
16 videos
Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business5m
Video: Negotiation Strategies5m
Scenario: Phone Call #143s
Scenario: Phone Call #253s
Video: Successful Negotiation1m
Video: Cultural Differences in Negotiation3m
Video: Summary1m
Video: Negotiating Language4m
Scenario: Making a Proposal3m
Video: Details of a Proposal11m
Video: Negotiation Guidelines5m
Video: Persuasion3m
Video: Guidelines and Language Negotiating by Email11m
Video: Being Clear in Negotiations by Email13m
Video: Week 2 Summary53s
5 readings
Lesson Vocabulary List10m
The Art of Persuasion10m
Link to "The Science of Persuasion"10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
7 practice exercises
Interview with Dan Poston30m
Negotiating Guidelines and Vocabulary30m
Making Proposals Vocabulary30m
Proposals, Counter Offers, and Concessions30m
Persuasion30m
Negotiating by Email30m
Email Negotiations Vocabulary30m
8 hours to complete
Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
8 hours to complete
10 videos (Total 73 min), 4 readings, 10 quizzes
10 videos
Describing Problems7m
Video: Language and Guidelines for Describing a Problem6m
Video: Introduction to Dealing with Problems11m
Video: Guidelines and Language for Identifying and Initial Response to Problem4m
Interview with Holly Reynolds about Customer Service4m
Video: Responding to a Customer Problem Example5m
Video: Language for Resolving Problems7m
Video: Following Up on a Problem, Part 112m
Video: Following Up On A Problem, Part 211m
4 readings
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
8 practice exercises
Guidelines for Describing Problems30m
Language for Describing Problems30m
Dealing With Problems30m
How to Resolve Problems30m
Resolving a Problem30m
Resolving Problems: A Conversation30m
Follow Up or Final Email?30m
Following Up On Problems30m
7 hours to complete
Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
7 hours to complete
11 videos (Total 60 min), 4 readings, 8 quizzes
11 videos
Interview with MOHAI11m
Video: Organizing An Event, Part 13m
Scenario: Planning Meetings2m
Video: Organizing An Event, Part 26m
Video: Making A To-Do List2m
Introduction To Announcements9m
Video: Writing a Formal Event Announcement6m
Video: Writing an Event Announcement3m
Video: Introduction To Writing Announcements1m
Video: The Language of Conferences9m
4 readings
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Washington State Tourism Network10m
Lesson Vocabulary List10m
6 practice exercises
MOHAI Museum History30m
Interview with Christine Kolodoge, MOHAI30m
Planning Events30m
Lists In Announcements30m
Washington State Tourism Network30m
Conferences30m
Reviews
TOP REVIEWS FROM BUSINESS ENGLISH: PLANNING & NEGOTIATING
by SSOct 30, 2016
This course would very effective in practically doing the Business English for Planning and Negotiating.
by BANov 8, 2017
I learnt much in that course .. here is my linkedIn profile https://www.linkedin.com/in/basemyanni/
by SFOct 13, 2020
Good for someone entering the business world the first time as an administrative professional.
by SAJan 2, 2017
if you write on the Blackboard the name of course I fill difficult always to find it.
About the Business English Communication Skills Specialization
This Specialization is designed to teach you to communicate effectively in English in professional contexts. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
- The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
- The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.
Will I earn university credit for completing the Course?
This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.
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