About this Course

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Learner Career Outcomes

40%

started a new career after completing these courses

50%

got a tangible career benefit from this course

57%

got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Intermediate Level
Approx. 29 hours to complete
English

Skills you will gain

Business CommunicationNegotiationPlanningLanguage

Learner Career Outcomes

40%

started a new career after completing these courses

50%

got a tangible career benefit from this course

57%

got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Intermediate Level
Approx. 29 hours to complete
English

Offered by

Placeholder

University of Washington

Syllabus - What you will learn from this course

Content RatingThumbs Up97%(4,738 ratings)Info
Week
1

Week 1

8 hours to complete

Week 1: Exchanging Information

8 hours to complete
16 videos (Total 71 min), 5 readings, 10 quizzes
16 videos
Video: Course Overview3m
Video: Leaving a Voicemail9m
Video: Content and Vocabulary for Leaving a Voicemail5m
Video: Describing a Service, Part 13m
Video: Interview with Holly Reynolds, Edgewater Hotel6m
Video: Describing a Service, Part 27m
Video: Comparing Services, Part 16m
Scenario: Comparing Venues1m
Video: Comparing Services, Part 26m
Video: Making Decisions1m
Scenario: Making a Decision 11m
Video: Vocabulary4m
Scenario: Making a Decision, 22m
Video: Scenario Summary38s
Video: Communicating Decisions10m
5 readings
Read Me10m
Lesson Vocabulary List10m
The Edgewater Hotel10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
8 practice exercises
Guidelines for Leaving a Voicemail30m
Vocabulary in a Voicemail30m
Holly Reynolds, Edgewater Hotel30m
The Edgewater Hotel30m
Describing a Service30m
Language of Comparison30m
Finishing Sentences30m
Giving Reasons in Email30m
Week
2

Week 2

7 hours to complete

Week 2: Negotiating

7 hours to complete
16 videos (Total 78 min), 5 readings, 8 quizzes
16 videos
Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business5m
Video: Negotiation Strategies5m
Scenario: Phone Call #143s
Scenario: Phone Call #253s
Video: Successful Negotiation1m
Video: Cultural Differences in Negotiation3m
Video: Summary1m
Video: Negotiating Language4m
Scenario: Making a Proposal3m
Video: Details of a Proposal11m
Video: Negotiation Guidelines5m
Video: Persuasion3m
Video: Guidelines and Language Negotiating by Email11m
Video: Being Clear in Negotiations by Email13m
Video: Week 2 Summary53s
5 readings
Lesson Vocabulary List10m
The Art of Persuasion10m
Link to "The Science of Persuasion"10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
7 practice exercises
Interview with Dan Poston30m
Negotiating Guidelines and Vocabulary30m
Making Proposals Vocabulary30m
Proposals, Counter Offers, and Concessions30m
Persuasion30m
Negotiating by Email30m
Email Negotiations Vocabulary30m
Week
3

Week 3

8 hours to complete

Week 3: Handling Problems

8 hours to complete
10 videos (Total 73 min), 4 readings, 10 quizzes
10 videos
Describing Problems7m
Video: Language and Guidelines for Describing a Problem6m
Video: Introduction to Dealing with Problems11m
Video: Guidelines and Language for Identifying and Initial Response to Problem4m
Interview with Holly Reynolds about Customer Service4m
Video: Responding to a Customer Problem Example5m
Video: Language for Resolving Problems7m
Video: Following Up on a Problem, Part 112m
Video: Following Up On A Problem, Part 211m
4 readings
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
8 practice exercises
Guidelines for Describing Problems30m
Language for Describing Problems30m
Dealing With Problems30m
How to Resolve Problems30m
Resolving a Problem30m
Resolving Problems: A Conversation30m
Follow Up or Final Email?30m
Following Up On Problems30m
Week
4

Week 4

7 hours to complete

Week 4: Planning and Announcing Events

7 hours to complete
11 videos (Total 60 min), 4 readings, 8 quizzes
11 videos
Interview with MOHAI11m
Video: Organizing An Event, Part 13m
Scenario: Planning Meetings2m
Video: Organizing An Event, Part 26m
Video: Making A To-Do List2m
Introduction To Announcements9m
Video: Writing a Formal Event Announcement6m
Video: Writing an Event Announcement3m
Video: Introduction To Writing Announcements1m
Video: The Language of Conferences9m
4 readings
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Washington State Tourism Network10m
Lesson Vocabulary List10m
6 practice exercises
MOHAI Museum History30m
Interview with Christine Kolodoge, MOHAI30m
Planning Events30m
Lists In Announcements30m
Washington State Tourism Network30m
Conferences30m

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About the Business English Communication Skills Specialization

Business English Communication Skills

Frequently Asked Questions

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