About this course: In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue
Created by: University of Washington
Taught by: Richard Moore, Extension Lecturer, International & English Language Programs
UW Educational OutreachTaught by: Wendy Asplin, Extension Lecturer, International & English Language Programs
UW Educational Outreach
| Basic Info | Course 3 of 5 in the Business English Communication Skills Specialization |
| Level | Intermediate |
| Commitment | 4 weeks of study, 3-5 hours/week |
| Language | English, Subtitles: Mongolian |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
16 videos, 5 readings, 6 practice quizzes
- Video: Video: Course Overview
- Lecture: Read Me
- Video: Video: Leaving a Voicemail
- Video: Video: Content and Vocabulary for Leaving a Voicemail
- Quiz pour s'exercer: Vocabulary in a Voicemail
- Lecture: Lesson Vocabulary List
- Video: Video: Describing a Service, Part 1
- Video: Video: Interview with Holly Reynolds, Edgewater Hotel
- Quiz pour s'exercer: Holly Reynolds, Edgewater Hotel
- Lecture: The Edgewater Hotel
- Quiz pour s'exercer: The Edgewater Hotel
- Video: Video: Describing a Service, Part 2
- Quiz pour s'exercer: Describing a Service
- Video: Video: Comparing Services, Part 1
- Video: Scenario: Comparing Venues
- Video: Video: Comparing Services, Part 2
- Lecture: Lesson Vocabulary List
- Video: Video: Making Decisions
- Video: Scenario: Making a Decision 1
- Video: Video: Vocabulary
- Video: Scenario: Making a Decision, 2
- Video: Video: Scenario Summary
- Quiz pour s'exercer: Finishing Sentences
- Video: Video: Communicating Decisions
- Quiz pour s'exercer: Giving Reasons in Email
- Lecture: Lesson Vocabulary List
Graded: Guidelines for Leaving a Voicemail
Graded: Record and Review Voicemail Message
Graded: Language of Comparison
Graded: Email on Choice of Venues
WEEK 2
Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
16 videos, 5 readings, 6 practice quizzes
- Video: Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
- Quiz pour s'exercer: Interview with Dan Poston
- Video: Video: Negotiation Strategies
- Video: Scenario: Phone Call #1
- Video: Scenario: Phone Call #2
- Video: Video: Successful Negotiation
- Video: Video: Cultural Differences in Negotiation
- Demande de discussion: Discussion Forum: Negotiations and Culture
- Quiz pour s'exercer: Negotiating Guidelines and Vocabulary
- Video: Video: Summary
- Lecture: Lesson Vocabulary List
- Video: Video: Negotiating Language
- Quiz pour s'exercer: Making Proposals Vocabulary
- Video: Scenario: Making a Proposal
- Video: Video: Details of a Proposal
- Video: Video: Negotiation Guidelines
- Video: Video: Persuasion
- Lecture: The Art of Persuasion
- Quiz pour s'exercer: Persuasion
- Demande de discussion: Discussion Forum: Proposals, Counter Proposals, and Persuasion
- Lecture: Link to "The Science of Persuasion"
- Lecture: Lesson Vocabulary List
- Video: Video: Guidelines and Language Negotiating by Email
- Quiz pour s'exercer: Negotiating by Email
- Video: Video: Being Clear in Negotiations by Email
- Quiz pour s'exercer: Email Negotiations Vocabulary
- Lecture: Lesson Vocabulary List
- Video: Video: Week 2 Summary
Graded: Proposals, Counter Offers, and Concessions
Graded: Writing Emails in a Negotiation
WEEK 3
Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
10 videos, 4 readings, 6 practice quizzes
- Video: Describing Problems
- Quiz pour s'exercer: Guidelines for Describing Problems
- Video: Video: Language and Guidelines for Describing a Problem
- Quiz pour s'exercer: Language for Describing Problems
- Lecture: Lesson Vocabulary List
- Video: Video: Introduction to Dealing with Problems
- Video: Video: Guidelines and Language for Identifying and Initial Response to Problem
- Video: Interview with Holly Reynolds about Customer Service
- Lecture: Lesson Vocabulary List
- Video: Video: Responding to a Customer Problem Example
- Video: Video: Language for Resolving Problems
- Quiz pour s'exercer: How to Resolve Problems
- Quiz pour s'exercer: Resolving a Problem
- Lecture: Lesson Vocabulary List
- Video: Video: Following Up on a Problem, Part 1
- Quiz pour s'exercer: Follow Up or Final Email?
- Video: Video: Following Up On A Problem, Part 2
- Quiz pour s'exercer: Following Up On Problems
- Lecture: Lesson Vocabulary List
Graded: Voicemail Describing a Problem
Graded: Dealing With Problems
Graded: Resolving Problems: A Conversation
Graded: Recording a Voicemail Following up on a Problem
WEEK 4
Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
11 videos, 4 readings, 4 practice quizzes
- Quiz pour s'exercer: MOHAI Museum History
- Video: Interview with MOHAI
- Quiz pour s'exercer: Interview with Christine Kolodoge, MOHAI
- Video: Video: Organizing An Event, Part 1
- Video: Scenario: Planning Meetings
- Video: Video: Organizing An Event, Part 2
- Video: Video: Making A To-Do List
- Lecture: Lesson Vocabulary List
- Video: Introduction To Announcements
- Video: Video: Writing a Formal Event Announcement
- Video: Video: Writing an Event Announcement
- Lecture: Lesson Vocabulary List
- Video: Video: Introduction To Writing Announcements
- Lecture: Washington State Tourism Network
- Quiz pour s'exercer: Washington State Tourism Network
- Video: Video: The Language of Conferences
- Quiz pour s'exercer: Conferences
- Lecture: Lesson Vocabulary List
Graded: Planning Events
Graded: To-do List
Graded: Lists In Announcements
Graded: Writing A Conference Announcement
FAQs
How It Works
Travail en cours
Chaque cours fonctionne comme un manuel interactif en proposant des vidéos préenregistrées, des quiz et des projets.
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Certificats
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Creators
University of Washington
Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.
Pricing
| Purchase Course | |
|---|---|
| Access to course materials | Available |
| Access to graded materials | Available |
| Receive a final grade | Available |
| Earn a shareable Course Certificate | Available |
Ratings and Reviews
Very interesting course.
this course encouraged me to learn interactive communication .Vert good course .
it's really useful for me!
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