About this Course
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Flexible deadlines

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Intermediate Level

Approx. 24 hours to complete

Suggested: 4 weeks of study, 3-5 hours/week...

English

Subtitles: English, Mongolian

Skills you will gain

Business CommunicationNegotiationPlanningLanguage

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Intermediate Level

Approx. 24 hours to complete

Suggested: 4 weeks of study, 3-5 hours/week...

English

Subtitles: English, Mongolian

Syllabus - What you will learn from this course

Week
1
8 hours to complete

Week 1: Exchanging Information

16 videos (Total 71 min), 5 readings, 10 quizzes
16 videos
Video: Course Overview3m
Video: Leaving a Voicemail9m
Video: Content and Vocabulary for Leaving a Voicemail5m
Video: Describing a Service, Part 13m
Video: Interview with Holly Reynolds, Edgewater Hotel6m
Video: Describing a Service, Part 27m
Video: Comparing Services, Part 16m
Scenario: Comparing Venues1m
Video: Comparing Services, Part 26m
Video: Making Decisions1m
Scenario: Making a Decision 11m
Video: Vocabulary4m
Scenario: Making a Decision, 22m
Video: Scenario Summary38s
Video: Communicating Decisions10m
5 readings
Read Me10m
Lesson Vocabulary List10m
The Edgewater Hotel10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
8 practice exercises
Guidelines for Leaving a Voicemail20m
Vocabulary in a Voicemail20m
Holly Reynolds, Edgewater Hotel10m
The Edgewater Hotel10m
Describing a Service22m
Language of Comparison20m
Finishing Sentences28m
Giving Reasons in Email10m
Week
2
6 hours to complete

Week 2: Negotiating

16 videos (Total 78 min), 5 readings, 8 quizzes
16 videos
Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business5m
Video: Negotiation Strategies5m
Scenario: Phone Call #143s
Scenario: Phone Call #253s
Video: Successful Negotiation1m
Video: Cultural Differences in Negotiation3m
Video: Summary1m
Video: Negotiating Language4m
Scenario: Making a Proposal3m
Video: Details of a Proposal11m
Video: Negotiation Guidelines5m
Video: Persuasion3m
Video: Guidelines and Language Negotiating by Email11m
Video: Being Clear in Negotiations by Email13m
Video: Week 2 Summary53s
5 readings
Lesson Vocabulary List10m
The Art of Persuasion10m
Link to "The Science of Persuasion"10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
7 practice exercises
Interview with Dan Poston12m
Negotiating Guidelines and Vocabulary20m
Making Proposals Vocabulary16m
Proposals, Counter Offers, and Concessions30m
Persuasion10m
Negotiating by Email16m
Email Negotiations Vocabulary20m
Week
3
9 hours to complete

Week 3: Handling Problems

10 videos (Total 73 min), 4 readings, 10 quizzes
10 videos
Describing Problems7m
Video: Language and Guidelines for Describing a Problem6m
Video: Introduction to Dealing with Problems11m
Video: Guidelines and Language for Identifying and Initial Response to Problem4m
Interview with Holly Reynolds about Customer Service4m
Video: Responding to a Customer Problem Example5m
Video: Language for Resolving Problems7m
Video: Following Up on a Problem, Part 112m
Video: Following Up On A Problem, Part 211m
4 readings
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
8 practice exercises
Guidelines for Describing Problems16m
Language for Describing Problems20m
Dealing With Problems32m
How to Resolve Problems20m
Resolving a Problem24m
Resolving Problems: A Conversation22m
Follow Up or Final Email?16m
Following Up On Problems16m
Week
4
8 hours to complete

Week 4: Planning and Announcing Events

11 videos (Total 60 min), 4 readings, 8 quizzes
11 videos
Interview with MOHAI11m
Video: Organizing An Event, Part 13m
Scenario: Planning Meetings2m
Video: Organizing An Event, Part 26m
Video: Making A To-Do List2m
Introduction To Announcements9m
Video: Writing a Formal Event Announcement6m
Video: Writing an Event Announcement3m
Video: Introduction To Writing Announcements1m
Video: The Language of Conferences9m
4 readings
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Washington State Tourism Network10m
Lesson Vocabulary List10m
6 practice exercises
MOHAI Museum History10m
Interview with Christine Kolodoge, MOHAI10m
Planning Events30m
Lists In Announcements20m
Washington State Tourism Network18m
Conferences30m
4.8
42 ReviewsChevron Right

40%

started a new career after completing these courses

50%

got a tangible career benefit from this course

57%

got a pay increase or promotion

Top reviews from Business English: Planning & Negotiating

By BANov 9th 2017

I learnt much in that course .. here is my linkedIn profile https://www.linkedin.com/in/basemyanni/

By SAJan 3rd 2017

if you write on the Blackboard the name of course I fill difficult always to find it.

Instructors

Avatar

Richard Moore

Extension Lecturer, International & English Language Programs
UW Educational Outreach
Avatar

Wendy Asplin

Extension Lecturer, International & English Language Programs
UW Educational Outreach

About University of Washington

Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world....

About the Business English Communication Skills Specialization

This Specialization is designed to teach you to communicate effectively in English in professional contexts. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations....
Business English Communication Skills

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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