Have you ever needed to resolve a billing or other issue with a healthcare organization and thought that there must be a better, more efficient, and more customer-friendly way to operate such a business process? For example, have you thought that there should be an easier way to read your bill or pay your bill? Or do you work in a healthcare organization and find yourself thinking that there must be better ways for the business processes to function? If you have, this course is for you.
About this Course
Skills you will gain
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TOP REVIEWS FROM BUSINESS PROCESS MANAGEMENT IN HEALTHCARE ORGANIZATIONS
Very informative, well structured. The information contained and most importantly the references I was introduced to will be instrumental in my work in Healthcare Operational Excellence.
I found the experience in writing a memo was great. I have learned so much in this course about how a business process can help in healthcare.
Prof. Kilduff was an awesome instructor which made this class more enjoyable and easier to understand. She is the best!!
This course gives a wonderful insight to the essential business processes that are required to manage a healthc
About the Healthcare Organization Operations Specialization
The healthcare tetralogy specialization is intended for anyone interested in healthcare organization as practiced in the United States. A range of healthcare organizations are discussed (e.g., medical, dental, pharmaceutical, and public health). The specialization is particularly useful to anyone working in the healthcare industry who either has: 1) a developing interest in the issues important to the administration of healthcare organization operations; or 2) some expertise, but wishes an overview or refresher of the issues. However, those who do not work in the healthcare industry, but who interact with healthcare organizations of any type as patients/consumers will also find the specialization informative. Through the four courses in the specialization, you will cover many aspects of healthcare organization operations including the relationship between healthcare organizations and the health system as well as health care delivery, business process management, and quality improvement within healthcare organizations. Upon completion of the specialization, those who interact with healthcare organizations as patients/consumers will have a better understanding of the issues involved in the effective administration of healthcare organizations and operations. Those working in the healthcare industry, upon completion of the specialization, will be better able to contribute to the effective administration of the healthcare organization’s operations.
Frequently Asked Questions
When will I have access to the lectures and assignments?
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Is financial aid available?
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Why are sections of the course marked [CERT], [INFO], [PREP], and [FUN]?
For certificate learners, what is required to earn the certificate for the course?
What is the best way to earn the certificate for this course (specialization) as quickly as possible?
Why is the course format different from those of other Coursera courses?
For those who prefer an audio, as opposed to a reading/text, version of the course, is one available?
Why are trivia questions and virtual field trips included within the course?
What is the course goal and what are the course objectives?
After completing this course, what course should I complete next?
For whom is this course recommended? Who would benefit most from completing this course?
What background knowledge is necessary to successfully complete the course? Are there prerequisites?
Will I earn university credit for completing this course?
Is this a course on healthcare insurance to cover healthcare costs?
Who is the photographer for the photo used for the course logo and page icon?
English is not my first language. Is a version of the course available in any language other than English?
More questions? Visit the Learner Help Center.