Not enough detail; instructor goes through things too fast and doesn't try to abstract very verbose things. I'm a tech enthusiast myself, so I understand that not everything can be abstracted; but christ, I was literally going to cry on IPv6 Compression

Mostly the course was boring as instructor just read from the second monitor. I wish they had more animated examples on how thing is working rather than showing the face of person. I had to watch NetworkChuck to understand what was happening.

I was really struggling with this one. I don’t know if its me or the way the information was explained, but I’m just not getting it. I am skipping over this for now, will work on the other courses and then come back to it.

Overly complex and hard to follow. Felt out of order. Maybe for cert provide a more simple beginner friendly introduction to networking and then provide a more advanced networking course that follows Network+ curriculum.

The course was very informative, but with that amount of knowledge I found myself lost when it came to quizzes and implementing a lot of what I had learned.

It was good till I got to the Ipv6 compression quiz/exam and it glitched out not giving me the correct grade after I got all 10 correct.

Module 6 final exam defaults to a 0 percent after successful completion. The bug is detrimental to all progress in the course.

This course was very dense and at times it really lacked teaching you some of the questions required to answer the tests.

The whole Subnetting part took me forever. I had to learn in with youtube. the course was no help

too difficult to follow, too much information in too little time

Still do not understand how to compress IPv6 addresses.

Hard for me to personally understand.

Very strenuous and challenging

very hard

I attempted through both the course forums and contacting Coursera tech support to rectify a problem with a question in the graded quiz portion of the week 4 content. Both methods failed for various reasons.

There is a question in the week 4 content that either is incorrectly worded, or does not have the correct answer as an option. This is not to say that there is not an answer that is coded as correct. This is to say that even if there is a coded correct answer, that answer is wrong, because all of the available answers are wrong.

The question is what kind of packet is sent when a client sends a DNS request. The answer is UDP. The options available include one packet type, TCP, and 3 answers listing various flags for TCP that are used during the three way handshake.

While it is true that if the DNS server responds with a UDP packet indicating that the DNS response is too long, then the client will establish a TCP connection, which would involve a TCP packet, and the first packet would include a SYN flag. None of that answers the question asked.

I've given this review 1 star in the hopes that someone somewhere will take note and actually fix this problem. Tech support at Coursera repeatedly informed me that they were "not content experts" and the mentor who responded on the forums either failed to comprehend my issue, or just didn't know what they were talking about.

The course is actually very good outside of this single error, and I hope if you're reading this review trying to decide whether to take the course that you choose to do so.

Absolutely terrible. The first course was very good at giving a beginner a start in computing. Computer history, computer basic language and binary. How to build a basic computer. Awesome. This guy here in this course just talked at me for weeks. No real history of the internet. No real basics. Tell me stories. Teach me like I am in 6th grade then add the technical side of things. Tell me how my email gets to my friend in Dubai in the simplest terms possible and then add the very technical layers, bits, bytes and specs on top of and into that basic story. Tell me the simple story of how a YouTube video gets to me. THEN add the technical aspects building one network layer and one data packet at a time for the basics of how the internet works and how a Youtube video gets to me. Then I would have a solid foundations. Give me interactive diagrams explaining the network and network packages that I can play with. Give me diagrams that I can DOWNLOAD and save so that I can have a reference point later at any time in my learning OR career. I did learn some things but I still don't even understand how eithernet or subnets work. Very disappointing. Almost a waste of my time because now I will have to go somewhere else to actully learn netorking so I have a solid grasp of it. Seriously how am I supposed to go from no knowledge to capable of helping other people with no knowledge when this guy JUST TALKED AT ME for weeks of my life.

I really did not enjoy this course. It consisted of mostly superfluous information and terms that only the server itself would need to know. The whole time, I was waiting for it to show me a real life, in-the-field demonstration of how this is used to solve actual networking problems, Spoiler alert....it never happened. So now my head is filled with a bunch of techno word salad that I don't even know how to use.

Not to mention that the IPV6 final bugged several times, counting correct answers as incorrect. And it's designed so that if you get one wrong answer, you have to do the WHOLE thing over. One time I managed to get it to correctly mark all of my answers, just to have the "submit" button missing at the bottom. Which meant that I had to do it all AGAIN.

The TLDR is this. Imagine watching hours of videos that read every word in the dictonary to you Then, at the end of each section, you have to take a test that asks you to define every word that start with the letter "A", then "B", then "C", etc.

There is no way someone who has no experience in this field is able to learn and finish this course in the estimated timeline. There were no pictures of the talked about items, nothing to show us what things looked like, we interacted with these topics on the minimum, there wasn't any way for us to associated these topics with anything. There aren't even any kind of recommendations to practice these skills. I struggled so much throughout this whole course and was more so frustrated. I felt so underprepared and as if there was no way this was worth my money. 50$ a month just to have a vague idea about anything taught in this program? I think in these times, money could be better spent than trying to catch up on all the teaching I'm not getting with this course.

From the page for the Google IT Support Professional Certification program:"Upon completion of the certificate, learners eligible to work in the US can directly share their information with Google, as well as employers like Hulu, Infosys, Intel, Walmart, and more. "

The wording of this implies that UPON COMPLETION of the course, there will be opportunities for applications for WORK that were NOT AVAILABLE PRIOR. Saying this is MISLEADING. OF COURSE I can 'share my information with [these companies]", I COULD DO THAT BEFORE. The wording of this sentence was the ENTIRE REASON I took this course! I WASTED TWO MONTHS ON THIS! I COULD'VE JUST STUDIED FOR A+! THANK YOU FOR WASTING MY TIME.

Absolutely terrible.

Disorganized. Frustrating. Information is very in-depth. Impossible to understand and follow. I learned more by looking things up on the internet on my own. How is anyone supposed to learn this, truly understand, and apply the concepts?

I have a BS in Psychology, specifically cognition and how people learn things best. Not nearly enough practical application in this course. Things are not explained well, simply read from a slide. I'm willing to bet many googlers do not now this ridiculous amount of information. Supplemental readings, terms and acronyms is not learning or teaching. I'd give this course zero stars if I could.

HelloHope this email reaches you wellOkay My Problem is this, I finished all 6 courses related to "Google IT Support" two months ago, but I didn't receive my certificates because I wasn't able to verify my account since I didn't have a passport back thenafter contacting with "Islam Soliman" and finally with "Caleb" he said that i can claim my certificates anytime in the future, once i have my passport and i can verify my account.i signed in today to claim them...i couldn't or i didn't know how, since there wasnt any verify your Id thing related to "Google IT support" but instead there was "Purchase your Certificate".a little help pleasethanks

This course is very awful for a couple of reasons. Threat of being locked out of quizzes for day for not getting 80 or above. The course lectures are absolutely awful the information is very redundant and not specific they take 1 year to get to a point. This course is extremely difficult and you will fail quizzes. Not because you're stupid but because this course was poorly made. If you want proof start watching videos and see how many mistakes they have to correct. I am positive alot of these reviewers used google to pass. They also must be fake because it does not take much to realize this is trash.

No real world application material. It was all presented as a "chug along" type style. The content doesn't harmonize with itself, rather you are forced to sit through painstaking videos which do little to help you learn what the stuff actually does in the real world. It's all memorization and trying to pass finish the sentence quizzes which do nothing to gauge understanding of content. Some quizzes are entirely revolved around a topic that was covered in less than 30 seconds throughout the entire course. Not a good start if you really want to understand how computer networking actually works.

I almost give up this course. For me horrible teaching. found in YouTube more information and better explanation to the materiel then this course. Better teaching . The quiz sometime doesn't work, especially the last one. IPv6 Compression quiz should taken out. we should not waist our time and money in such as thing. a child can do the exercise. need better and better than. I do not understand how this course got a better review. the first course " Technical Support Fundamentals" I took was great. However This one is not at all great.

Most courses are filled with mistakes and errors, the modules don't work well, the information is outdated, and annoying jokes and liberal politics are forced on the student. This course should in no way be labelled as preparation for the CompTIA A+ exam. In information and conciseness, this course is far worse than Professor Messer's free YouTube series. The only thing this is good for really is the badge and credential, though I'm still not sure how much benefit this provides.