All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.
By ansh m•
By JOSE M D•
By Linda K•
The course was very simplistic and more targeted to a new manager or a student who has never taken a conflict resolution course. I only found the interviews with Karen and Joseph to be of interest. The instructor's teaching style is too monotone - I didn't get a sense of her real world experience coming through. No sense of her brand.
By Varvara T L•
Great course with very useful material.
The assessments are marked by peers only, so no matter how well you do, if your peer decides to give you a bad grade you will get less than you deserve. The assignments are not reviewed by an experienced professor.
By Christian B•
The course material its self is fine, if not useful. The major hurdle of the course was waiting for other individuals to submit coursework since peer-review is required for completion of the course.
By Mohemmad R•
This a basic course and covers the Collaborative style in some depth. The case studies are the clinchers. I would have loved to have more on the other styles as well.
By Dr. S M•
Good course. But hardly any peer to review and took longer than all other courses i have done in coursera
By Muhammad i R•
A complete waste of time. I even reviewed 49 peer assignments and got my things worst late.
By Mike L•
Good, basic information on conflict resolution. Interviews were very valuable.
By Cheri P•
Helpful resources are included.
By Esmaeel A•
Nice course, good case studies
Simple and easy to follow
By Andrea P•
there is no discussion forum where asking mates for reviews or anu other kind of clarification.
This caused several issues to me, first of all waiting much more time for receiving reviews about my assigments and paying longer the subscription. I hope the forum could be implemented, as it is a common and standard tool in many other specialization course. Also, I owuld like to see much more documentation available for each course in order to deepen these specific matters.
By Adrian F L•
I expected more from this course. I think is too high level.
By Brittney Y•
I would not recommend this course. The content in this course does not go deep enough to learn anything. I have never taken a Coursera course where videos were less than 2 minutes long (with a 10 second intro!) and said so little. I took this course because I wanted to learn *how* to facilitate conflict resolution. But instead of teaching me how, this course just glossed over concepts. For example, the first module said to use active listening, but never explained what that is or how to do it. The third module said to list solutions that could come to a compromise, but did not make any suggestions for practical techniques to reach those compromises. The content in this course was frustratingly unhelpful.
By mitra m•
It is really unfair which i couldnt sign up my assessment on audit version.
Due to sanctions i can not transfer money to out side Iran.
Other courses let us to finish the course and i think this is what we call audit version.
But this course did not let me finish it. I case i want to finish i must to buy the certificate.
By Stephen R•
The course material is interesting (3/5) but the assignments rely heavily on reviewing the work of other students which severely detracts from the course. If I wished to grade other people's coursework, I would have pursued a career in academia instead of becoming a research scientist.
By Beatriz B•
By Dr. D S•