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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

696 ratings
178 reviews

About the Course

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Top reviews


Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.


Apr 30, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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51 - 75 of 176 Reviews for Conflict Resolution Skills

By Carisa C

Aug 08, 2016

Effective presentation of conflict resolution ideas and challenges.

By Alberto W

Nov 17, 2015

great course, a good introduction to the subject.

easy to understand

By Constance J N

Feb 09, 2016

I really like learning this material, and it helps everyday life.

By Gelo R

Apr 05, 2017

A really good course

It help me achieve all the skills needed to

By Malak A

Feb 28, 2017

It was a good course so informative and simple to understand

By Liu Y

Jan 02, 2018

Thanks not only for career but also for all of our lives

By Sofia B

Oct 10, 2015

it makes an strongly initial to conflict resolution!!

By Abhishek T

May 01, 2020

The content was helpful to understand the concepts.

By Julia F

Apr 24, 2018

I enjoyed the course and found it very helpful.

By José d J D L C G

Feb 10, 2016

Excellent course and teacher. Congratulations!!

By Ossama Z

Jan 27, 2016

This is a very useful and comprehensive course.


Feb 25, 2016

So empowering and insightful - thanks.

By Arif u c

Aug 03, 2020

I have learned my things from there.


May 27, 2019

Very informative and well-presented!

By Katarzyna P

Jun 26, 2017

Very informative and useful course

By Marie G G

Jul 18, 2020

Feasible suggestions. Thank you!

By Chick E

Apr 15, 2018

great course with alot of values

By Abdelmohimen H

Mar 16, 2018

It is amazing, you must get it

By Page M

Jan 12, 2019

very informative and useful!!

By neoshalinda

May 06, 2016

Clear structure and examples.

By Ankita K

Jun 09, 2020

very good and useful course

By Dinesh K

Apr 25, 2020

i have learn a lot. thanks


Jul 09, 2020

Accumulated knowledge !!!

By wenli H

Jan 15, 2020

it is a brilliant course!

By Winston A W

Jul 22, 2020

Excellent, thank you.